Price was ok. The wash not so good. Still grime on the grill. Good vacuums. Friendly customer service read more

Tommy's Express® Car Wash - Getting her cleaned up - Auto Detailing Near Me - Grand Island, Nebraska

Great wash and free vacuums. Soft wash and multiple options including cheaper ones. If you want more luxury you can get that too. Very happy with the wash. read more

I've been taking my Honda Ridgeline to Tommy's Car Wash in Grand Island, Nebraska for regular washing over the last two years. I recently noticed significant amounts of scratches on both headlights that appear to have been caused by the brushes at Tommy's as it hasn't been through another car wash in over two years. I had to have the headlights professionally restored. I will be canceling my subscription and take my business elsewhere. read more

Everything I go there they stack the vehicles so close together the back of the car never gets clean. You spend all this money and can't even get a clean car. read more

Terrible customer service messsed up app. Management's attitude is poor. Not we orth the hassles. Finally got it going. App is buggy.

I took my car through the Grand Island wash last week. All four alloy rims got damaged. I have to spend $800 to get my rims re machined... read more

Tommy's Express® Car Wash - Auto Detailing Near Me - Grand Island, Nebraska

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Priced well but I'm not a fan of car washes that use soft touch bristles to clean your car. I noticed surface marks after washing here a few times that I can only attribute to the wash here. Granted, they can probably be polished/buffed out but still. If this was a touchless wash it'd be the best wash in town. read more

Myself and several other of my business owner friends have subscriptions with your company. We all drive pickup trucks. They have beds for a reason!!! For us to haul equipment we need in. There is no other car wash out there that are crazy about us taking every item out of the bed. Don't give me this crap that your blowers are any more powerful than any others out there. We know what can and can not blow out of the beds. A 50 lbs chain, 30lbs bottle jack, or shovels tucked under the tool box are absolutely not going to blow out. This is ludicrous. Not to mention the attitude that you staff takes when addressing your customers!!!! read more

The entire back end of my car is still filthy. Had to clean the back up camera again after the "wash". I wont be back.

Took my truck to get washed, paid for the most expensive wash because I was told it was the best wash...Didnt get my truck clean...Went back to window, told them my truck wasn't clean, they washed it again, my truck still wasn't clean...This car wash never got my truck clean...Got a refund and went to Kermit's, my truck finally got clean at Kermit's...I will not go back and I tell everyone I know not to go to Tommy's...If you want your vehicle clean, don't go to Tommy's read more

I've been here once before and it did an alright job. However I went there last night and it left my truck a soapy mess. I even went through a second time with the same results. I ended up having to rinse my truck off at home. This place is inconsistent seems like they have their conveyor system set at an very quick pace does not give it proper time to wash and rinse your vehicle. Somehow my first review was deleted. I'll keep putting up reviews this place is a waste of money. I like how the only person that has given this place more than a 1 star review is the owner. read more

Hello my name is Peter Thissen i took my 2013 Ram 2500 to Tommy's Express car wash on the 16th of August 2021 located at 710 Allen DR in Grand Island NE and i pull up to the window and get the most expensive package they have because my truck is my pride and joy when i purchased my truck i walked in and paid cash for it so iv bin so proud of it ever since , doing anything to try and keep it clean and in the garage away from of the elements , aswell as keeping it off dirt roads to preserve it , i had put a camper shell on it and then took it off later on anyways when i had it removed they left three scratch marks at the top of the bed rail and i about had a heart attack anyways i got over it, but just keep all this in mind so i pull up to the bay put my truck in wash it got almost to the end and the cleaning machine pushed and folded both my mirrors forward and i heard a pop ( these mirrors are not meant to fold that way ) this was my first complaint/concern anyways i get the end of the wash and pull out of the bay and aside and roll my front windows down to try to push my mirrors back in place , i get it to go back and so i leave there come home and get out , by this time my truck is dry and i look at the results and there are scratches along the whole driver and passenger side of my truck ( my pride and joy vandalized by a car wash. ) i called up there almost daily until i was able to get in touch with the Manager ( Mike Poland ) i explained what happened and he told me to bring it in so they could get pics , so i did and then was told to go to a body shop to get an estimate of what it would cost to fix it and i got the estimate but thought it was to expensive so i went to a couple more body shops and chose the cheapest option and i printed it out and brought it to Mike and waited , he called me to bring the truck back this happened about 2 more times wasting trips so they could get more pics so i did and then finally after he got even more pics he got ahold of me and stated there was absolutely no way that his car wash could have done this , i asked him to take responsibility for the damages caused to my truck by their car wash and he just told me if it had bin their fault he would have bin more than happy to fix it but it wasn't so i was just out of luck , so now i will have to pay for repairs out of my own pocket. I have had an absolutely horrible experience at this car wash , save yourself the time money and headache and take it some place else . i will never go to Tommy's again. This place is an absolute joke. read more

My mother had her back windshield wiper broken when she washed her car at Tommy's. She spoke to Marisol and was told by Marisol that they will order a new one and contact her. After waiting for 2 weeks, she had me call and ask if the wiper was in so she could stop by. I called spoke to Marisol, and she was the rudest person I have EVER spoke to. She advised me that I needed to call back after 7:00 P.M. because they were super busy at the time and hung up. I called back she answered, and again she raised her voice and said, I already told you that we are busy. I asked for a corporate phone number, and she said it's not going to help you as they will route you back to me. I sent out an email and again the response was the same, I advised them I did not want to speak with Marisol and they didn't give any other option. Stopped by to speak to Marisol and she said she had nothing to speak to me about walked away and got in her car. That was very unprofessional of her and not to mention how she speaks to you. Will not ever go back while she is still there. Mona read more

My car received a crack in the windshield while going through the wash. The carwash had footage of my car going in without a crack and still photos with the crack afterwards. The management at the Grand Island site were very unpleasant to work with. They told me to wait 3 days so they could retrieve the footage and then after waiting the amount of time they refused to help us. We are now going through the process of contacting insurance agents because they refused to send the footage into their own insurance company. Very disappointed in their service and would NOT trust vehicles going through their wash or help from management if something happens to your car. Definitely going to communicate to the community this poor service and highly recommend finding other places to take your cars! read more

An amazing car wash! Super speedy washes and super great value for the monthly memberships! FREE vacuums and Mat washers are available anytime you go through for a wash as well! read more

I have a monthly membership and I forgot to update the debit card in the app so when I went and wasn't let through I went to back up to fix it and a lady comes out screaming and yelling being absolutely rude. I was so shocked I seriously couldn't believe it. I will absolutely reconsider even having a membership if Im going to be treated like that. read more

I made the mistake of using this brand new car wash on opening day. I had a 1998 Jimmy run through the car wash. And when it came out on the other side my passenger mirror was ripped off. There was nothing wrong with it before. Michael the Manager took pictures and said he would let us know what they were going to do about it. Well I went back today and ask what they were going to do. He informs me, that since it had pre existing damage that we were out of luck. He said it had screws in it and tape. What a load. It had screws where it was put on and had no tape. It didn't bread where screws were on it. It broke way below where it was attached it just plain old ripped it off the vehicle. I told him that was not good business. He just said sorry. Go to Kramers and get on e for 30.00 What a joke I did go there and it's 118.00 plus tax. Well surprise while there I had 3 people that said they used the car wash and not happy at all how it left their vehicles. One said she thought it had ripped hers off, she even pulled over and had to straighten her mirror up. So here's good advice if you choose to use their car wash beware, if it tears something up. Your on your own. Bad Manager, Bad Business. They get no stars, unless I have to check at least one to publish this. I am a very unhappy ex customer. read more