Very pleased with Ms. Whitworth's team. They are responsive, professional, and caring. They've…read moreworked hard to tailor my insurance needs for what is best for me. They know my policies inside and out and seek to do what is best for their customers; they are not in this business just to turn a profit. They do lots of things for the local community, too. Excellent business; one I'm grateful to utilize. November 2023 update: As a literal picture of how much they do for the community, see pictures of their coat drive and area for visiting kids. Ms. Whitworth gave my son one of her own small toy X-Wings. They even had a small grab bag of helpful items (nice cups, keychain, reusable grocery bag, etc.) for me as a customer when I visited. I've dealt with them several times and always found them remarkably gracious; for example, when I called recently, I was expecting to get an automated line, but I immediately got Matthew, and he heard out my issue and solved it quickly. Really pleased.

Suzanne and her crew are all amazing! A few years ago a tree fell on my roof and Suzanne was at my…read morehome within hours! She took care of everything professionally and compassionately. Another person in her office is Sabrina who helped me navigate the Social Security craziness! Sabrina was knowledgeable and very patient while she explained everything. If I could rate them higher I would! Wonderful people to work with!

Family savings and credit union did great when getting our loan put together and taking care of…read morefinancing our vehicle. There was a miscommunication between the insurance company and family savings and credit union that caused frustration, particularly when family savings credit union added insurance to our loan principal. After seeing my dissatisfaction online, I was contacted by the head of the Lending department to collect the proper information and took care of the issue. My hope is that they would have contacted me via phone initially instead of just sending me a letter that had stated that they had added this premium, a simple discussion in five minutes would have alleviated any of the frustration. Currently, all the matter is resolved and I have updated my review of the organization seeing as they have dealt with the situation accordingly and shown genuine concern and care for my business.

Extremely helpful and efficient. Nancy let me know of some different options I didn't know I had,…read moreand was genuinely trying to help save me a little money. Thank you.

I was new to the area and found the Matt Medley - State Farm Agent through my old State Farm agent…read more I chose to get a quote for my homeowners, auto insurance and for our company. I must say we are thoroughly satisfied with the service we received. Matt Medley office has handled our insurance for the past several years. The personnel has always taken care of our questions promptly and with professionalism. I have always felt your insurance company is only as good as your agent, and Matt Medley Agency is one of the best. They made me feel like family and I would highly recommend them. Big thank you to Wanda, our to go person. SM Bilic

Terrible experience!…read more Went to them requesting help with an IRS issue. Waited for almost 3 months, just for them to bill me and tell me there was nothing they could do for me. They charged me $150 to make 2 phone calls. And the entire time I was in "limbo" waiting, they did not reach out once! I had to call them. Very poor communication!! Then, they prepare a simple tax return...which I still do not understand and could not get an explanation...and they charge an additional $495. For a return with one W2. Rip off! Went back and forth through email with Kristy Bramlett. Her emails say, "let me know if you have any questions." However, when you ask questions and say you don't understand, you get no answers. Do not recommend to anyone! I was going to inquire about other financial services, but why would I trust someone with my money when they don't/won't communicate with their clients??

Very efficient and professional firm. Lynn is an expert in her field and very enjoyable to work…read morewith. She will put you first, so you can't go wrong using their service!!

Michelle and her team provide world class service. I've been a customer for many years now and…read morethere's never been a time when they didn't respond quickly, find a solution save me time and protect my assets. I am grateful for the service and commitment from Michelle Ruper and her team at State Farm

Outstanding customer service and attention to detail. If you are looking for an office that…read moreprovide "concierge" level service then Michelle Ruper is your agent!!!

I've been at this bank since I was 9. My Mom was employed at Georgia Power. When I say these people…read morehave taken care of me like family. I've made some bad choices in many things but keeping up with this account has been the best thing for me. Thank you guys for all that you do. Holly and Lazette are no longer there but I will forever be in debt to them!!! It was truly a one call and that's all. Ever car loan I've had as a responsible adult has come from here. Never once did they let me down. Enjoy your retirement ladies. You earned it!!

My loan officer was great and my loan process was very smooth and so helpful, thank you GP Federal…read moreCredit Union.