BEWARE!!!*** this place helps identity thieves!! My identity was stolen and the person tried to get…read moreloans with this company MULTIPLE TIMES. I spoke with Monique and Michelle trying to find out information on who this person is and why they're doing business with this person and was told they cannot give me any information about the person using MY IDENTITY!? They were RUDE and very unhelpful. There's going to be an active investigation for this company and I'm going to be updating my police report to include these two individuals. Something isn't adding up. Why are they protecting the person that used my ssn and name illegally?? This place is shady! DO NOT USE THEM

The entire staff here is amazing-both in kindness & helpfulness! From the bank manager to the…read moretellers, I have always found this UMB to be exceptional! I also know for a fact that they promote from within; because, my favorite teller for 4 years is now working in an office as an account manager!! The drive-thru is open an hour later then the lobby!

I banked with UMB for about 6 years; I loved this small branch. Ms. Rita was the absolute best... I…read moreremember her being a teller, then an account manager, and then her telling me she was moving away (as I was telling her that I was moving away from Kansas City as well). I will surely miss her and this oh so convenient branch. It's always nice and clean inside, everyone is always so very pleasant and they even still give out the little suckers to the young'ns! Definitely bank here; and what's more: the ATMs inside of QuikTrip are mostly all UMB ATMs. That's a plus.

They have great attitude there and are very friendly and professional and do there jobs wellread more

From the owner: LendNation is more than the products and services we offer. It's what we do, but not who we are. At…read moreour Kansas City location, you can borrow money instantly with a variety of cash loans. We also provide a customer experience that is second to none. It's more than a quick application process and excellent customer service; it's treating you how we'd want to be treated ourselves. It's what you deserve and it's what we're all about. Our location has been in business since 2017. We are located at 6501 Troost Avenue, next to the Car Wash. Come visit us to find a loan that works for you, or call (816) 926-9977 today.

I had a great experience at this branch which is worlds nicer than the one at 43rd and Stateline. I…read morewas greeted by the manager Jenna right away and she was helpful as I made some account switches. This building is almost brand new and it shows, and they offer water/coffee if you want it. It took some time to go through all the questions about what kind of account I wanted to switch to, with some light up selling opportunities, but I came away with what I needed. She mentioned they were a tad short staffed but I wouldn't have noticed it, everything was friendly and efficient. I'd go out of my way to this particular branch and the way they had everything together stood out so much more than past experiences with Commerce. Five stars all r

Easy to schedule an appointment, and Yaretzy was super helpful! Love this location, I drive farther…read morefrom my home to come to this branch.

there is no rating low enough to rate this useless bank…read more customer service is zero because you can never get to a real person. If by miracle you do get a real person they know nothing about banking and usually have to ask someone more experienced. I happily closed the account goodbye for good

I've moved around a lot in my 73 years and have used many banks. Bank of Prairie Village is by far…read morethe best! It's so easy and personal to deal with them. I've met Dan the owner and he's a fine gentleman. All of his employees are very nice, professional, helpful and it's easy to think you're part of their family.

I recently moved to this bank because I was tired of just being another account at my big-box bank…read more All of the "tellers" are sit-down, as in the traditional banks of yore. Despite the fact that it's a small, local bank, its ATM cards can be used for deposit and withdrawal at any US Bank ATM without surcharge. Can't say enough about the customer service and attention I get here. Am very glad I switched.

Recently switched banks and I never thought I'd leave a review on one but this Community America is…read moregenuinely one of the best I've ever been to. The staff is always eager to help and not only are incredibly patient and fast, but sincere and very kind. Love my bank.

Recommend to all Community America users all tellers are super friendly and get you taken care of…read morevery quickly

I have a CD with NBKC. The rates and getting the money into the bank was great. came time to cash…read moreit out after maturation, the system wouldn't let me cash out to an external account. I came into the bank and Bethanie at the branch was AMAZING. she helped me with my options. Systems were frustrating but saved by the wonderful employee At the branch!

MORTGAGE LOAN GONE WRONG! Well, where should I start with…read morethis unforgettable and regretful experience?! Greg Ramirez that slippery and slimey loan officer from the beginning after demanding transparency where he held those cards cose to his vest! He knew damn well as I indicated multiple times I was working with another lender to keep him honest and then this and it all makes perfect sense looking back! **************************** Mr. Bartkoski and Mr. Schlimmer: Greg Ramirez is copied for awareness and continuity as our assigned loan officer. At this time, I am not alleging that Greg personally initiated or authorized the appraisal withdrawal. The documented problem is an NBKC institutional and operational failure that executive management must investigate and address. On October 5, I contacted VA Loan Guaranty directly on a recorded line because NBKC had not provided an accurate and transparent explanation for the appraisal delay. The VA representative confirmed that: The appraisal was originally assigned on September 21, 2026. A request to withdraw the appraisal originated from NBKC. The appraisal was withdrawn on September 25. It was reinstated later that same day. Shannon King of NBKC was identified as the person associated with the withdrawal ticket. The withdrawal and reinstatement moved the VA appraisal timeliness date to October 9. A transcript of the recorded call is attached. Regardless of which NBKC employee initiated or processed the withdrawal, this represents a serious breakdown in NBKC's appraisal controls, internal communication, management oversight, and borrower disclosure. Despite my repeated written requests for complete transparency and identification of anything delaying the appraisal, NBKC never informed us that its own internal action had interrupted the appraisal process and changed the VA timeliness date. That failure materially disrupted the anticipated closing schedule. My wife and I are living in temporary accommodations, and NBKC's handling has exposed us to additional lodging, moving, storage, and related expenses. Because of NBKC's deficient handling of the appraisal process and the resulting loss of confidence, I am moving this transaction to another lender capable of completing it with accountability, transparency, and competent execution. I require the following in writing: Shannon King's complete title and role at NBKC. The identity and title of every person involved in requesting, approving, processing, or reversing the withdrawal. The exact operational reason for the withdrawal. The complete internal timeline, including the withdrawal ticket, timestamps, notes, communications, and reinstatement request. An explanation of why the withdrawal was not disclosed to us. Whether NBKC personnel understood that the withdrawal and reinstatement could reset or extend the VA appraisal timeline. Identification of the manager responsible for NBKC's VA appraisal process. Identification of the control failure that allowed this action to occur without timely borrower notification. The corrective action NBKC is taking to prevent another unauthorized or unnecessary disruption. An explanation of how NBKC intends to address the financial consequences caused by this avoidable institutional failure. Written confirmation that NBKC will cooperate immediately with the transfer of the VA appraisal case and available loan documentation when I provide written instructions. This notice does not presently authorize NBKC to cancel the loan, withdraw the appraisal again, release the VA case, terminate the rate lock, or alter or destroy any record. Until I provide express written instructions, NBKC must preserve the active loan, current rate lock, appraisal assignment, VA case, title information, disclosures, underwriting records, correspondence, recordings, internal notes, tickets, audit logs, and all electronically stored information concerning this transaction. Once I identify the replacement lender and provide written transfer instructions, I expect NBKC to release the VA appraisal case and transferable documentation immediately and without creating another delay. Please acknowledge receipt today and provide a substantive written response no later than 12:00 p.m. Central Time on October 6, 2026. All communications concerning this escalation must be provided in writing. Please do not substitute a telephone call for the requested written response. STAY CLEAR OF NBKC AT ALL COSTS / EPIC FAILURE!!!