I had my 2001 Crown Vic Police interceptor towed into the Cape Coral Store due to a flat rear right tire and a bad full spare. My wife accompanied the vehicle to the store. We had a printed quote for 150.99 including all charges except taxes. She was charged 180.00.
I would have expected the store's mechanic to put the 2 new tires on the right rear (Flat) and the full spare rim and placed on the rear of the car and the left rear, (next best tire) used as the new spare since all 5 rims are interchangeable.
Instead they put a new tire on the right rear, a new tire on the left rear, then took the left rear tire and put it on the spare rim charging for the additional labor for one tire. At least this is what they claim they did.
She was told that they had to charge the labor for a 3rd tire because it was a spare rim and not the same as the other rims. I had my rims evaluated by 2 other stores, Tire Kingdom, and Firestone and the store managers stated that there is absolutely no difference between any of the 5 rims the car has.
One manager further stated that some shops will charge extra labor for this type of work that is unnecessary work or maybe not do the work at all only to charge an extra amount.
I am extremely displeased with the level of service at this store. I spoke to Lucas over the phone and he said that his reasoning for doing that was the rims were different. Lucas spoke to me as if I have no knowledge of cars. While I do not claim to be any sort of mechanic, I do know that my cars has 5 full rims and tires all the same size and same size tires.
This is the second time that I have had bad service with this store. I purchased a full set of tires for our second vehicle and had a run in with this same person. My previous complaint was the 59 minute promotion or $59 off. When I claimed they ran well over time he used an excuse that we did not have an appointment and the promotion was only based on scheduled appointments. While i accepted his reasoning, he was very rude and condescending. He told me I should read the promotional rules better before I make a complaint. I obviously walked out of the store infuriated due to his demeanor.
After hearing from a friend that his car was serviced there and he had a nice experience I decided to give your company another try. I can assure you this will not be the case going forward. Furthermore, I plan to tell my friend of our poor experience to warn him of the shady business practices of Lucas and/or his staff.
I feel that my wife was taken advantage of because of her lack of knowledge of cars and this service agent was just adding extra labor that was not only unnecessary but may not have been done at all as the 5 rims on the car are all the same size and all full rims. read more