Disclaimer: I am not a supervised parent, nor have I ever been. I am not a direct client of this service; however, I am intimately involved and familiar with the fallacious matter that has forced my family into using this service and I am also the one who pays for it. I am a medically retired, and honorably discharged Bronze Star Recipient; I will also say these things under penalty of perjury.
NEVER use Tiny Heart Heroes unless you are okay with them violating their own contracts, violating the California Rules of court Standard 5.20, illegally recording yourself and other parties in violation of California Penal Code 632, lying in their reports, their collaboration with whichever parent they like, facilitate parental interference, and their facility is completely unsecured/unsafe.
Background: Our experience was brief, frustrating, humiliating, and heartbreaking. This provider was chosen and demanded under the guise of safety by the co-parent, we did not have a choice.
The owner of the business assured my wife that they had our children's safety in mind, that their facility was secure, that they could comfortably accommodate 8 hour visits for our entire family, that they had specific amenities like a microwave-fridge-snacks-drinks-ETC, and that they would not tolerate co-parent interference.
Having spent 17 years Enlisted in the military, safety is always of the upmost importance in my mind. A commercial office suite that simply has locked doors where people hold doors open for others with regularity cannot properly enforce access control. Building security cameras that are not monitored by the tenets offer zero live security for the tenets during business hours. An UNLOCKED office door provides zero safety or privacy for any clients visiting with their loved ones in a small office that has no avenues of egress(escape). Anyone could simply barge into a supervised session unannounced, a nefarious person could use that to commit harm, and a random person DID in fact barge into the office while we were in a session and the staff tried to conceal the incident from us even though we heard-saw it take place.
The owner claimed my wife violated the cell phone usage portion of their contract we were actively allowed access to our phones for over 15 hours without EVER being told that to put them away, we were allowed to take pictures/videos, ordered food, shared pictures and communications with the monitors, and even though their contract did not allow for phone usage outside of emergencies they actively allowed the usage in breach of their own contract and in fact, I witnessed the owner telling my wife multiple times prior to the visit that we could use our phones in a manner that was outside the restrictions of their contract.
The owner also claimed that my wife agreed to communications being recorded in the contract, no such provision exists nor does California Penal Code 632 allow for it. Also, my wife(a client) cannot legally consent to such recordings on behalf of guests not under contract.
The owner stated that the report WILL reflect that the monitor on Sunday morning "told you to put your phone away multiple times" which is a bold-faced lie and will be subject to perjury if submitted to Court.
The owner demands payment for the report outside of Standards 5.20, did not verify my identification, and she opened the door to our session so she could listen when she is prohibited from being a provider under 5.20 (d) (1) (c), and failed to provide explanation of termination in writing.
The owner also terminated the visit 30 minutes early at the behest of the co-parent, in violation of the Court order, without prompting of the monitors. We were never informed that we were doing anything wrong and never given an opportunity to make any correction.
Our experience has been clear evidence of bias, unprofessionalism, false advertising, criminal behavior, and repugnant conduct during an extremely intimate and vulnerable time which causes children to unnecessarily suffer.
The owner also attempted to isolate and intimidate my wife after terminating the visit by telling me that I was not party to the contract and to leave my wife outnumbered with the owner and her brother in their office. I refused informing them that I will be a witness for my wife under spousal privilege and they could not legally force me to leave my wife alone with them. The owner caused such a scene that it caused our two-year old to break out in tears and even claimed another attending family would supposedly be witnesses against us from another room. The owner has a lauded legal history including but not limited to two separate restraining orders for civil harassment and cannot legally perform the duties she has performed nor what her employees do perform.
These statements are made with direct knowledge, without speculation, and should be fair warning to anyone who may unfortunately need such a service. This review is evidence-based. read more
