We used these people for years but the company sold and the service declined rapidly…read more The new owner is a bully. The staff, if any in the office, is incompetent and comes and demands payment for a bill long paid, two years later out of the blue. Horrid operation! My neighbors have long dropped this gruff bully. Walk away and call the police if they ever come onto your property to hassle you! NOT RECOMMENDED.

We requested a quote for lawn aeration. They came out and aerated w/o our permission or us signing…read morea quote. They cut our invisible fence in three places. We have called three times with no response. It cost us $216 to have our fence fixed, in meantime Dekker sent us a bill for $110 for a service we never agreed to. We were not home when they aerated. I'd give zero stars if I could.

What a few months can do to end a positive business relationship and turn into something unexpected…read moreand horribly unprofessional. Once they are done with setting you up, they get paid and now they don't answer their phone messages. Two (2) of my heads, broke and never once called me back. Very poor way to run a business! Avoid this fly by night operation at all costs. NOT RECCOMMENDED.

TERRIBLE SCHEDULING & VERY RUDE. We are LONG-TIME CUSTOMERS. Yesterday, we had an appointment that…read morehad been booked FOR WEEKS with Lake Irrigation to turn on our sprinkler system and test our backflow, but (consistent problem), THEY DID NOT SHOW UP. We wasted a day waiting for them at home. They also did NOT CONTACT US to let us know they wouldn't be coming. I've called them twice and texted twice...NO RESPONSE. My wife (calling from a different phone) had no problem getting through. The lady who handles scheduling (Karen) said in an annoyed tone (NO APOLOGY), "I'm out of town. I don't know if you were on the schedule. I can't even look at this until tonight." Again, no apology. No attempt to re-schedule. My wife asked, "Wait, you don't show up and you can't even reschedule me or tell me when you're actually going to come do the job?" The lady snapped: "I'm not home!" and HUNG UP ON MY WIFE. I spoke to this woman twice in the past month about this appointment: ONCE to book and ONCE to confirm they will also do a backflow test. She confirmed both and I even texted her our CCN# earlier this week. One more thing: WE DOCUMENT EVERYTHING. On June 22, 2023, we had ANOTHER APPOINTMENT to turn on our sprinklers. Lake made us (again) waste an entire day, NOT SHOWING UP, not contacting us and not apologizing. I have no idea why we kept doing business with Lake Irrigation, but we will NOT make that same mistake again and are looking for a good alternative in our area.

excellent service always punctual…read more explains everything in detail Makes quick repairs on my system

Mike, the main man was present during installation of irrigation our system. His knowledge and…read moreattentiveness to our project is worthy of the 5*. In fact, I incidentally later learned from a plumber, I hired and who knew Mike, well, told me how Mike completed the journeyman requirements as a plumber to expand his personal knowledge base for his industry. Impressive!

Thomas Irrigation did a great job today! Victor and Anthony were awesome--super easy to work with,…read moreshowed up on time, and got everything taken care of without any hassle. You can tell they know what they're doing. Really happy with how everything turned out. Definitely recommend!

When red flags abound, it is a good sign never to use these people for anything!…read more Two (2) of my neighbors use this company and so I thought it would be easy for them to come to my place as well. A good company would just love referrals and new business all in the same immediate area. For a couple of weeks I tried getting through to them and left messages. When they did return my calls, I was unavailable. There is rarely anyone that answers their phone nor do they communicate with people very well. Finally, when I did get through to them on March 18th after asking me several unnecessary questions, I was told they were all booked up and if they get an opening they will call me. Mind you, my neighbor uses these fools so all Thomas Irrigation has to do is walk across the lawn and get my sprinkler system up and running! How easy is that? A Big F U because I'm not waiting on anybody! If you can't give me a definite answer today, I am NOT going to be on some waiting list and of course, I'd never hear from them again! Thomas Irrigation needs a reality check! NOT RECOMMENDED!

Wildly incompetent. They had done work for the previous owners so we thought they'd know how to fix…read morethe problems. The first technician did an incomplete job so we called them to come back and finish the job. Their "service manager" Chad shows up and starts making excuses for why things are not working properly. From the beginning he started defending his company and blaming the previous owner. We never blamed their company. We just wanted it fixed. Again he starts making excuses and blaming the previous owner. He was arrogant, argumentative and unhelpful. I would ask questions and he got more arrogant and eventually walked off without fixing the work they didn't complete. Very sorry we ever called them.

From the owner: Controlled Irrigation & Backflow, Inc. is a leader in the Irrigation servicing arena for the whole…read moreChicagoland area and Northwest Indiana.

Contractor with Vision! These guys handle large projects. The men were amazing and very kind and…read moretimely!

We utilized Cutting Edge for our initial landscaping when we moved into our new construction house…read moreabout 18 months ago. We were very pleased with what was done. The plants were all healthy and came back this spring very well. We wanted additional landscaping done this year, so of course we called Max! Again, we were very happy with the results. The crew members are great- hardworking, and they clean everything up when they are finished. I highly recommend Cutting Edge!