Put a watch in for battery change on 1st August, rang them on the 17th to enquire whereabouts. They…read moresaid it had arrived. I had received no text message as promised. First told it had arrived on the 2nd, when challenged they then said it arrived at the store on the 5th. Mohammed the service person was vague and inefficient. I will not use Wallace Bishop again as waiting over 3 weeks for a battery change or even 4 days is unacceptable. Very disappointed in an Australian family business. Michael m.wheeler@live.com.au

This company does watch repairs... Wanted a new battery for my Tag watch...$230!!!!! The staff were…read morequick to add that this included giving it a clean, replacing the seals, and pressure testing it. Walked around the corner to the Tag watch shop.... $130 to do the same scope of work. It's really difficult to give Wallace Bishop even one star.... Even $130 is a lot to do he job, but how can they possibly justify the extra $100?!!

If you're after a Rolex, then go here. Because that's their principal focus, particularly with…read moreAsian customers. But came here to drop $13K+ on a Panerai and I'm delegated to a gringo Sales Associate who hardly knows anything about the brand or the SKU I'm looking for. I eventually bought the watch I wanted from the Panerai Sydney boutique online. I wouldn't normally do this but it's worked out great so far.

This seems to me to be the only semi-decent jewellery store in West End. Of course a lot of other…read moreshops in the area have nice jewellery, but in terms of specialist jewellery shops, most of them are small enough that you might mistake them to be stolen from the set of The Hobbit. This one is bigger and better than the rest. The size obviously results in a larger selection, but it's still not a place I would highly recommend or drag my unsuspecting boyfriend past while dropping hints. There's some lovely stuff but I just wasn't mouth agape, struggling to decide which of their items I could justify buying.

The selection of jewellary and watches in Hall's are all OK, but I must admit I was a little…read moreunderwhelmed by the range. I was on a hunt for a new pair of earrings but didn't find anything that really tickled my fancy. The shop attendant was busy talking to a friend so I didn't really get any assistance in that respect. In terms of repairs though, Hall's does a good job for a reasonable price. I've had a watch fixed there before as well as a necklace which had broken as a result of the debauchery of a night out. It's an OK little jewellary store, but not the kind of place I would rave about to friends.

I probably go to the Queen Street Mall too often. At some level, I feel lame for not exploring…read moreother options or areas. However, it's just too easy. It's well located and has just about everything one could want. There's food, drinks, movies, food, drinks, clothes, mobile phones, banks, etc, etc, etc. The current construction is a bit annoying, but it's hard to knock improvements being made. The result is a bit of a bottleneck with the huge crowds walking around on weekends. This is a problem when you walk faster than basically any other human in existence and are incredibly impatient. So, it's probably more of a problem just for people like me, which thankfully, I don't believe can be found in abundance. I like that there is often music and the people watching is tremendous.

I find Queen Street Mall a very convenient place to shop and to eat at some point. Luckily I found…read morethe bag I am looking for and its here, I also get to watch some movies after.

They sold me a fake rolex band on e bay, when I try to get e bay to step in, I found out it was…read moregoing to cost me more then it was worth. Be very carefull...........There fakes are good

From the owner: Vintage watches, fine & designer jewellery, Designer accessories specialising in Louis Vuitton &…read morecollectables (coins and bank notes, memorabilia, military, australiana etc). Brands incl Rolex, LV, Chanel, Omega, Tag Here, Cartier, Patek Philippe, Bvlgari ..

This is what a small business is all about - excellent customer service. My watch was broken and I…read morewas after something similar. A quick tour of the department stores and some of the bigger jewellers didn't turn up anything of interest. They also showed no interest in me. On the way to my hairdresser I took a punt and dropped into Val Ray. I'm so glad I did. Friendly staff, pleasant attitide, not pushy, full of options. I took a photo of a couple of watches I liked and then whilst getting my haircut, did some online comparisons. Val Ray prices were very competitive so in the end I decided to give them my money rather than some anonymous internet vendor. I also know if there is ever any issues, they will help me out, no problems at all.

I spent two days on the internet looking for a Seiko Sportura. Talk about a minefield. An eight…read morehundred twenty five dollar watch appears for two hundred and fifty dollars, looks identical, only difference. It's a knock off. I rang Val Ray, expecting a similar response from jewellers I had contacted as far afield as Sth Aus. What a difference, the casual helpful attitude in reply to my enquiries was not what I expected. I received a call back within twenty minutes which fully explained why I was having the difficulties I experienced. I had even spoken to Seiko in Sydney, when I mentioned Val Ray it was clear Seiko did a lot of business with them. Consequently I sealed the deal with Val Ray for a genuine Seiko Sportura It was the best price I had received in two wasted days on the web minefield. Definitely a business to give an opportunity to satisfy your needs. Five stars all the way. Roger Davies Gold Coast