We stopped for a quick coffee after skiing. Luckily it wasn't busy and we got in and out quickly. It was clean and the coffees were made correctly. 4/5 because overall the coffee there is just ok. Good location and good if you need some caffeine for the ride home. read more

Beautiful interior I like watching them glaze the donuts Fast and super friendly service. read more

Finally, a place worth returning to. Exceptional service, with friendly staff. Jonathan went out of his way with his patience and over the top hospitality. read more

Tim Hortons - The best bucket of ghosty Timbits ever! - Donuts Near Me - Ellicottville, New York

Would rate 0 stars if I could. Embarrassing leadership shown by management. New cashier struggling (not his fault) while the manager focusing on cleaning up a mess. Task delegation should have happened. The customer comes first, not at this tims location in ellicotville. This place also smells like shit. read more

Waited 30 min in the drive thru and didn't get our whole order and because it took so long we didn't have time to go back. We should have checked before we left. read more

Stopped in for coffee after visiting Ellicottville. Ended up mobile ordering because cashier could not match discount on App. We were told it could take up to 15 minutes for mobile order to come through. Thankfully mobile order came through faster than told. read more

Tim Hortons - Coffee shop - Donuts Near Me - Ellicottville, New York

Food was OK. But really, Tim. Not allowing reusable cups? You get an F for environmental irresponsibility.

If you are in the mood to wait 30 minutes in a drive through that only has 5 cars in it then you have found yourself the right place. On the other hand I did have a lot of time to think about and reflect on my childhood and the meaning of life. So for that I think I can say thank you Tim Hortons. Until we meet again. -Hunter read more

Tim Hortons - Donuts Near Me - Ellicottville, New York

Drive through service is the fastest if that is what you need. Inside is slower because they are thinking you are eating in. This is common among all Tim Hortons. Coffee is good and hot. Sandwiches are put together very well. When they run out of ingredients, it usually is not their fault. Supply chain is not the best for any food industry right now. Remember it is a chain and if you want more from a coffee shop, go somewhere else. Most of the workers are busy going through the orders the way the orders come through the line. You are in Ellicottville so slow down and enjoy your day. I love the fireplace and outside seating area. read more

they have NEVER gotten my order correct. i pay extra for more cream cheese and they end up putting next to nothing on it. save ur money and don't go. read more

If you're familiar with Tim Hortons you will find this is a very typical example. Donuts are decent, somewhat better than Dunkin's and not as good as Krispy Kreme. This location is newer, and there's both indoor and outdoor seating available. Staff were pleasant, if slightly inexperienced. Bathrooms are large and clean and include changing tables. read more

Tim Hortons - Entrance - Donuts Near Me - Ellicottville, New York

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I ordered ONE thing in the drive through, a coffee with cream and sugar. When the kid handed me the cup, I asked him if the cream and sugar were in it and he said yes. I should have checked before I pulled away. Of course, it was black. How do you get a simple order like that wrong??? read more

This is the slowest Tim Hortins in the world. It takes 15 minutes even if it's not busy

Honestly among the worst Tim's I've ever visited. Slow, no matter how many staff working. The coffee is often burnt and poorly portioned (eg cream, sugar). They don't mark orders on the lids. Wrote this in line in the drive thru behind only three cars. read more

Prettiest Tim's we've ever seen. The service is horrendous! Honestly, we stood there for almost 19 minutes before anyone came to the register. Then it was easily another 15 waiting for our coffee. We asked about it, thinking they forgot?! Three is the workers just looked at each other. Then about another 5 minutes this this young guy started to make the two cups. I think it took him an entire 3 minutes just to pot the coffee, we think he was trying to figure out the creamer and sugar machine. Another 3 minutes or so then, just to write the code for what we ordered on the lids!! Crazy slow. The couple behind us didn't get their coffee until we we're leaving! Insane. read more

New management, new store! Such a friendly environment and quick service. Not only is the food and service delicious, the store is always clean and drinks are always delicious. read more

One girl working whole place by herself in Ellicottville this morning! And teach your ppl what a double toasted bagle is nobody can make it not that difficult. :( read more

I was disappointed in the service but the food was good. I got the chicken noodle soup and an Oreo ice Capp and they were both delicious. Oh plus I got a 20 pack of Tim bits-also Yums! I stood at the register waiting to be taken care of for a long time before anyone walked up to help me. There was actually some at the register at one pint and didn't even acknowledge me. The dinning room wasn't busy, though I know the drive thru was so usually I understand but once someone did help me she wasn't very friendly. The customer service could be improved to match the quality of the food and coffee! read more

I fell this morning when getting out of my vehicle, as the parking lot was all ice ‍ took a pretty bad fall to my back and rear. Husband alerted the manager, she wasn't much concerned about me... I guess someone contracts to clear the parking lot.... thats all we got. Good thing I didn't hit my head! This location is going downhill fast with customer service. Nobody ever seems happy to work there read more

8 cars in line for the drive through. I'm 23 minutes in and I still haven't got to order. "Please take a moment to look at the menu and I'll be right with you." PLEASE hire more people or a more efficient staff. If only there was a way to get out of the drive through line. Update: the car in front of me took so long to get their order I have no waited 31 minutes for a Black coffee. read more

Cute location, and the employee that helped me was very friendly. We stopped here on the way home from visiting family in Buffalo. I have to say, my kids and I prefer Dunkin Donuts after trying some of Tim Hortons donuts. But this is a nice little stop while traveling. read more

Tim Hortons - Pit stop during a road trip! - Donuts Near Me - Ellicottville, New York

Almost a whole new team making the service a lot faster! Fast food services, delicious as well! The coffee is fantastic.

Customer service ... OUCH! First thing - the drive through was closed (it was open earlier in the day) but you didn't see a sign until you pulled up to the ordering window. It simply said "come inside". So you go inside. The customer service from the girl at the front was great... but the two guys in the back were rude! We asked for a different drink lid (the one we got and driving wouldn't mix). First guy said "ask the other guy" other guy didn't acknowledge us and just grabbed it and tossed it our way on the counter. I was already grossed out because they were not wearing gloves but this was the icing on the top. I was highly dissatisfied at the experience... our drinks were ok but there was only five other people in the store so .... read more

Clean, fast service, got my order right. Would definitely come again. Great parking spot for Ellicottville! read more

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This location is always out of bacon which isn't the worst part. Not once but twice the early morning creature working drive thru decided to write her number on my receipt even after I said I was married. I just wanted coffee. Not to get harassed. read more

Waited 40 mins for a negligent and cookie, watched them give out refunds before me. Ridiculous :(

Not impressed. I ordered extra bacon and cheese on a toasted bagel. I got 2 dinky slices of bacon on a cold bagel with cold cheese. And the lady who made it asked me twice what I wanted. Didn't think it was that difficult of an order. read more

Tim Hortons - Pathetic! - Donuts Near Me - Ellicottville, New York

I have been waiting in the drive thru lame for 35 minutes and the line is not moving! No donuts!

Don't come down often but when I do and head back to buffalo in the morning, I like to order my coffee and also a fajita wrap, unfortunately this time around apparently they didn't have it because it was breakfast time still, never had that issue in the past and they always made it with out question, so a little disappointed knowing that after I told the guy that I always get it no matter the time of the day, he still reply that "we are still in breakfast not lunch" comments. It was between 10am and 11am time frame. read more

Very bad place. Staff is grouchy and rude. I come here yearly and am always disappointed. I would highly recommend going to Dina's instead. It's right downtown and the people are great and love to serve you. read more

Probably the worst customer experience in any Tim Hortons. Two people were in the location wearing vests and joking with the staff while they took care of drive through and myself and two people stood in line. When they came to actually help, they were still engaged in the conversation with the other people and the customer interaction was awful. The owner probably has proximity rights in the area preventing another Tim Horton's and therefore has no incentive to provide a better experience. read more

Really, should be no stars for abusive service. Went inside to get a few drinks and food on Sunday at 11am. Waited patiently in line and paid for the items, then waited for 20 minutes for a grilled cheese and chips that never materialized. We told the cashier who told the prep staff to make my son's order, but they said it wasn't on their screen so we would have to wait our turn. Really!?!?! We waited while others who paid after us got their food. That is not right and I asked the cashier about this and she told them to make his sandwich. They said they couldn't and were very rude. I was furious and left without my son's food and it took me some time to calm down from this awful experience. Worst customer experience I can recall! read more

Went in to order, the staff was significantly more focused on drive thru orders. Otherwise quite happy read more

No team work, customer service sucked, employees who had off that day felt entitled to bring her basket of laundry in with her and while I was attempting to give my order yelled over me to give her order and the lady taking my order got her here order before mine. I also had to wait of 20 minutes one of the days and I didn't get my coffee because I ran out of time... I came to this location every day for 2 weeks because It was close to where I was working and every day it didn't get better! :( read more

I have to say when it comes to Tim Hortons, this location consistently lets me down every single time when it comes to service. Generally I use the drive through as it is conveniently located on the 219 just outside of "Downtown Elicottville" I have been to the drive thru with 1 car ahead of me and 4 cars ahead of me. It really doesn't seem to matter how busy they are you always wait a very long time at the drive thru. How is this possible? don't the employees get "graded" on drive thru wait time like it seems they do at every other location I've ever been to?? Apparently not at this location. The other day I drove by wanting a coffee. I saw the drive thru like was about 10 cars deep so I elected to go inside to place my order. With one person in front of me I still waited almost 10 full minutes to place my order for 1 coffee and receive it. So you may be asking yourself reading this......"maybe the 1 person in front of me ordered a lot??" NOPE!!! They ordered 1 iced coffee and 1 regular coffee. I know this because I thought to myself how could this possibly take as long as it did?? I do have to say everything I have ever ordered here has always been good when ordered from the drive thru and dining room. The dining room is very large so if you plan on sticking around after you wait a million years for your coffee to socialize with some friends this is a great place to go. read more

Awful workers, slow service, and apparently can't make a bacon farmers wrap because everytime I order one it comes with sausage.

Just a shout out that I got bamboozled by a high school kid (HSK). While passing through we stopped for coffee and a comfort break. I asked for a small, but this HSK said that their smalls didn't have the roll top that lets you win prizes. Well, I of course went for more than I needed and got the medium so I could win a prize! Turns out, medium cups don't have roll tops either! well done, did not directly lie. so I think that's a worth an extra star. So, keep your eye on this place. It's become more American and less Canadian. read more

The customer service in this establishment is TERRIBLE. When I entered the building it took the staff 5 minutes or more to even acknowledge that I was there and there were no other customers in the restaurant. There was a worker that had two lip piercings and an eyebrow piercing that definitely do his job. When I ordered my food, I wanted to add an ice capp to my order and he said "oh yeah thats not working right now" with no explanation or "can I get your something different". When I paid for my order the worker did not offer me a receipt or even give me my change back. I asked him twice to have my change and he did not acknowledge me so I had to ask a different worker to get my change. read more

Through travels I've probably been to three dozen Timmy's in the US/Canada. This is the most high end location I've ever seen. Located seemingly in the middle of nowhere (in relation to Buffalo) we went here on the way to and from the St Bonnie basketball game; twice in a 5-hour span and were able to experience two shifts. This location has a fire pit outside and a spotless, luxurious looking (for a Timmys) interior. There's even a fireplace inside. The food tasted like at Horton's. And, both shifts provided good service and were efficient. What more could one ask for? read more

I went through the drive-thru and ordered a bacon egg and cheese on an English muffin. I paid for it and received my food and was heading down to 219. Opened up the sandwich and the bacon was completely raw but warm LOL. I turned around and came back and get my money refunded. Now sitting at Subway enjoying a sandwich read more