We had a terrible experience with the Tile Cleaners…read more The planning, quote and booking all went find, but the trouble began when Adam arrived at 11am instead of the appointed time of 9am. When we booked the job with Hunter I was told (and the quote stated) it would take about three hours, so expected to be able to get back to work in the afternoon. Not so! Adam spent much of the five hours in his van out the front, 'waiting for the drill bit to cool' and 'waiting for the grout to dry'. The job was to re-grout a double shower and re-silicone the bathroom bench. He finished after 3:30pm. Next, Adam wanted me to direct deposit the payment into his account, declaring that the bank account details on the invoice were 'in error'. A call to the Tile Cleaners office clarified that the account number on the invoice was not in error and that I should pay according to the invoice. A few days after the job was done, we noticed that the re-grouting on the base of the shower was rubbing off in places and a section around the drain was missing altogether. It wouldn't be a major issue, except that the colour match between the old grout and the new is significant, and it stands out very clearly. We also noticed that the silicone in the base of the shower (not sure why it's there at all given the shower was meant to be fully re-grouted) was coming away from the wall. Finally, the grouting immediately above the bench was stained and had not been drilled out and replaced before the silicone applied. Unhappy with the quality of the workmanship, we contacted the office by email and were advised by Peiter the technician would be sent to re-do the work. We set about making an appointment for the repairs, and settled on a Saturday morning, several weeks out, so I would not have to take time off work. A call from Peter in the office on the Wednesday prior sought to reschedule the appointment to the Friday, but as I was unavailable the office reluctantly agreed to leave it as scheduled. The following day, I received and email declaring that the appointment could not be kept, and offering a $100 voucher for my next job. Curious, as this was to be a repair under warranty. We scheduled again, for a Saturday morning several weeks out. This time, Adam was a no show! No phone call, no text, just no show. I emailed Peiter in the office to let them know that Adam didn't appear, and that we did not want to re-schedule. Have not heard a thing since! Appalling service. I recommend you don't even think of booking them for your job! Michael, Canberra ACT

We had a few quotes and in the end decided to go with the Tile Cleaners and couldn't be happier!…read moreJose polished all the dull marble throughout our apartment and really transformed the place!! Everything is wonderful! My husband and I are very impressed and highly recommend THE Tile Cleaners!