I had my knee replacement surgery here in 23, I just had my hip replaced in 26. All the staff was…read morevery friendly and nice and polite. Those that took care of me during the time in my room, were very nice and they informed me of everything I needed to know. I definitely recommend. Martin Orthopedics and Arkansas Surgical Hospital.

The care is great. The staff is great both medical and administrative. The billing is not so…read moregreat. I've had several procedures over the last few years. Recently, I've started get bill from things I had two years ago. They couldn't figure out what a procedure costs within the first couple of years? It's more of what's wrong with health care in general. They are aggressive about collecting it too. Very aggressive. It is mind boggling. I'll pay it because I have the money and they'll just take me to court. It's only a few hundred dollars, but it's the principle of the thing that gets me. Two years to decide to send me another bill.

Thank God that the hospital seems to have hired competent doctors. But I'm certain that other…read morehospitals do the same PLUS competent non doctors. Our experience was one of absolute disbelief. It's obvious that many are there just for the paycheck and not much more. One of these "staff" does the bare minimum and had to be told by us that there's more to it than he just did. Plus, the staff has no problem leaving things on the floor, to include water!! I asked them twice to take care of it before the fluids were cleaned up. Then a nurse did it by grabbing a towel and wiping it with her foot, then looking at me like, "You could have done this". I'm sorry (no I'm not), but I've asked TWICE for the help to clean something that we didn't mess in the first place and I have no idea if there could be a biohazard involved. I mean, we pay BIG $$$$ being here so act like we're your customer!! Then the food?!! I get it. Hospital food in general isn't the best. But Friday they basically tossed what they had in a covered dish to Teri without asking what she'd like. My wife had dozed off. Then a staff member actually brought food in, unannounced, we didn't know what or how they decided to bring her food, but instead of placing it on the bedside table, HE LITERALLY laid the entire tray on her stomach and walk out!!! They didn't give her a menu! When my wife took the lid off, it had (get this!) lasagna and pancakes!! Who eats lasagna and pancakes?!!! She didn't eat it. So the next day , I specifically asked if they have a menu. And they said, "I think so". Someone brought a menu that wasn't impressive, even for hospital food. This morning a rep from the cafeteria actually took her menu for today and tomorrow. Computerized tablet and all. Well, my wife ordered vegetable soup. They brought tomato soup. She ordered banana pudding. They brought vanilla pudding - with a side of banana!!! She ordered a grilled cheese sandwich. It might have been "grilled" but it was cold as a hockey puck - one side was actually cold to the touch, as if it was taken from an ice box and "warmed up". Why is this so hard for people to understand?! The day came when they were to release her from the hospital. Meanwhile the IV bag was empty and the monitor kept beeping. She called the nurses desk. They said they would be right there. 30 minutes later, no nurses had shown & it was still beeping. (The nurses station was literally just across the hall and down one room!) So I went to the nurses station and they were sitting around shooting the breeze! I told the RN that the monitor needs turned off and she said it depends on why it's abeeping. To which I replied, "Well, would someone at least go check on it?!!" So the RN checked and confirmed it was the IV bag needed replacing. (Why did it take so long to come to this conclusion?!) I would never recommend this hospital for anyone to end up in. It honestly seems they are more apt to hiring DEI help rather than well-qualified people. The proof is in the Vanilla Pudding with a side of bananas (when even the most BASIC hire knows what banana pudding is!) I'm only giving them a generous 2 Star rating because the doctors did a fine job on what they needed to do.

I came to the ER after outpatient care failed and my symptoms worsened. While I was seen, the…read moreinteraction felt rushed and incomplete given what I was experiencing. I was having significant ear symptoms and difficulty breathing comfortably, but the provider spent very little time in the room, told me I had an ear infection, and left without much explanation or reassurance. I understand ERs are busy and providers are managing many patients, but when you're already sick and scared, feeling minimized makes the experience much harder. I left without feeling thoroughly assessed or cared for. I hope this feedback encourages more attentive communication, especially when patients are clearly struggling.

I have been a patient of Dr. Allison Richardson for about 15 years. She is my primary care…read morephysician, but she has grown over the years. She's had to expand her practice with other business professionals. APRN Kristyn Lambert Is an amazing nurse practitioner. While I am not always able to get in with Dr. Richardson because of her busy schedule, Kristyn fits the bill. She is SO SWEET! SO CARING! AND COMPASSIONATE! She has all of the ingredients of a perfect medical professional. She takes the time to make sure that she listens to her patient concerns which is a rarity these days. The medical professional Industry is not what it used to be. I had my yearly exam today and was greeted by Gabrielle. I experienced an issue that had nothing to do with the clinic but had something to do with me personally. Gabrielle went above and beyond to fix the issue and made my life so much easier today. Excellent Customer Service skills she displayed and she showed me that my problem was important. The entire office staff got involved to resolve of my issue. I WAS SO GRATEFUL, not only for Gabrielle, but Audra who quickly stepped in to get me in and work fast and efficiently to help get me out of the clinic in record time. There were a few other ladies at the clinic that I did not get their names, but you can see they work together, care about each other and care about their patience's. A true DREAM TEAM! Dr. Allison Richardson has extended her practice to a new location which is located on R street, in the Heights., Little Rock.This is where the new staff is, but the original location which is on Chenal Pkwy has equally wonderful staff members as well. You can never go wrong if you go to either location.

This was my first time to see Dr Fry and she is an amazing Dr. She took the time to listen to all…read moreof my concerns. Provided me with a game plan to get my health on track. She cared about my issues. Dr Fry took the time to really explain things to me in ways I could understand. I didn't feel rushed. I was very happy with all the staff and the way I was treated. I would highly recommend this practice.

I recommend this place! I tried to get in to see my doctor and was told she wasn't available until…read moreJuly 9, and it was June 24. I knew what I had needed immediate attention. So I made my appointment and got right in. The staff were attentive and very kind. The doctor I was seen by was thorough. I definitely recommend this Urgent Care.

Waited for 2 1/2 hours (after my online appt time) and health care provider (I don't think she was…read morea physician) did absolutely nothing for me. I got the feeling she did not know what she was doing They took everyone back (except 1 person) before me that arrived AFTER me Editing to add- because this provider was extremely incompetent I had to go to a different urgent care the next day. I was struggling to breathe even though my pulse ox showed a good result. Today I saw a provider at a different urgent care (Chenal urgent care is the place to go to)that listened and cared. He did a chest X-ray that showed really bad bronchial inflammation and gave me a steroid shot. I do not recommend Baptist urgent care even if you think you are dying. They do not care. They are incompetent. Also, someone who works there smells horribly of cigarette smoke. It was floating around everywhere. I know it's an employee bc they came into our room to turn off the machine that was making our room freezing cold and when she came in we got the horrible cigarette smoke smell again

Very friendly and helpful staff from the moment I entered. They were kind, patient with me and did…read moretheir best to help make everything a smooth process for me! They saw me for a back injury and they have been very quick to help me do tests and schedule everything.

I have used Primecare for a very long time. The people working here are very kind and…read moreknowledgeable. Highly recommend.