About several pieces of silver jewelry from here in the last few years with the understanding at the time of sale that polishing was free. I went in today to have my earrings polished, and apparently they changed their policy so that cost $25. I think it's bullshit that you buy super expensive jewelry and you were told one thing at a time purchase, and they change their policy and your left foot earring. I keep getting tarnished even closer $1000. Fuck you Guys. read more

It's Tiffany & Company and the last time I checked they were a for profit enterprise, so... if you go in looking like a roadie for Krokus or Bachman Turner Overdrive prepare to be sniffed at, tut-tutted and generally ignored. If that offends, well, be offended and search for something appropriate to wear beyond your hamper. Honestly, you don't have to go in looking like Mr. French but do yourself a favor and don't go in looking like Mr. Goodwrench. Regrettably, I don't have the kind of bread that would put me in their VIP super-strata but I've never had a problem with service even when purchasing the odd pen, bracelet or key ring when the iconic Tiffany Blue box needs to say something. Tiffany. It is what it is. Act accordingly. Four solid stars. read more

Ok....I am a Tiffany girl and have been to several locations all over the world. This location I was not a fan of and walked in hoping to get an item fixed and to walk out with a new member of my Tiffany collection. Neither happened.... I walked in feeling like I was entering a police state walked to a counter with the only two sales people who were chit chatting and gossiping between themselves. Waited a few minutes and finally the associate I was just staring at asked did I want something...like why would I come in the store if I did not want assistance. The item I brought in for repair or replacement I was told only part of it could be fixed and that would cost 75 dollars even though the item was less than a year old. The remain part that was broken could not be addressed. She was so annoyed that I did not want to pay 75 dollars for something that could not be fully repaired. That I had had enough and walked out.... Definitely will not be back.... Would rather go to the Scottsdale location read more

What's not to like about Tiffany's?! My husband bought me a bracelet for Valentines Day that needed to be adjusted. This was the first opportunity we had to go back. Staff are at the front door to sign you in. We didn't wait long. A sanitizing station is at the entrance with bot liquid and spray sanitizer and masks. Christiana, our sales associate, was professional, helpful and friendly. Each client is at their own station. The process was efficient. All repairs/adjustments take 2 weeks. My husband told Christiana how his V day surprised was given away when the previous sales associate sent a Thank you note that came before V day. Yes I opened it thinking it was an ad. Lol The other associate told him to bring me in for a complimentary champagne toast. Since that couldn't be done with Covid precautions, Christiana gave us a bottle to take for our own toast! She also offered to clean my necklace and remove the knots. It's always such a wonderful experience here! The merchandise is expensive but the customer service is amazing!!!! We were allowed to look around the store but asked not to touch the counters or displays as they would have to be sanitized. After leaving our station, Christiana sanitized the area. We felt safe being here with the precautions Tiffany's is using. read more

Tiffany & Co - Dog accessories - Jewelry Near Me - Philadelphia, Pennsylvania

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I have to first get some embarrassment out of the way: I grew up outside of NYC (and even went to college in NY) and have never been in a Tiffany's store. Phew, now that I've gotten that over with: I went to the the store yesterday, and it is HUGE and beautiful. The employees there are very helpful without being overbearing. There was a woman there who was so excited to be purchasing some jewelry, and that really made my heart smile. While I didn't buy anything (which was my intent - I was just looking yesterday), I really enjoyed seeing what they have. I would love to be back some time to actually purchase something. read more

What can you say-it's Tiffany & Co. The selections of jewelry is outstanding and the customer service matches! I have been a fan of Tiffany for years! My family taught me the standard I should set for myself when I was presented with a small but classic bracelet as a graduation gift! As I got older, I promised myself that I would 'treat myself-not cheat myself' for my birthday or special occasions-but I was usually broke-so that didn't work out! Lol As the years passed and I earned more coins I would pick up pieces here and there. I have always appreciated the quality of items purchased and the many years they have lasted. This visit to Tiffany was to add links to a Necklace because that is the only thing that has expanded on me over the years...lol My customer service representative Stacy and she was the best! Thanks again for providing the quickest and best service! Keep up the good work! read more

Last night we went into Tiffany on Walnut. We will never return. The salesman couldn't have been ruder. He acted as though we were beneath him and seemed annoyed to have to do his job. read more

This is a nice big store with plenty to shop for. I am always surprised at how much their jewelry inflates in price over time. Pieces that I have purchased in the past has almost doubled in price. I would have loved to have given them all 5 stars as the doorman greeted me with a pleasant hello, but once inside, I couldn't get assistance from any of the "older" sales help. I was not really dressed for Tiffanys..... please never judge a book by the cover. I was wearing a pair of worn in jeans with a plaid flannel zipper jacket and running shoes. That was what I was planning to wear home on the airplane when I took a last minute morning walk in downtown Philly and stopped in to look for a gift for myself. Finally a very young, blond salesgirl asked if she could help me find something. Thank you for taking a moment to be kind and helpful! Inside everything was beautifully displayed and very brightly lit. It is a beautiful store. read more

I visited this store a couple of months ago to get a gift for a friend. I was greeted at the door by a well-dressed gentleman, and he asked me if I had anything in mind. I was immediately impressed, but it's not saying much considering the doorman in Dallas was rude. The associate helping me found exactly what I was looking for, but he actually offered something better. Like most sales associates, it's their job to talk you into purchasing the more expensive item. I chose a necklace from the Diamonds by the Yard Collection, and I don't regret it one bit. They gently packaged the gift, and even gave me an outer layer of wrap so I wouldn't draw attention on the streets of Philly. Overall, I would say my experience at this Tiffany's was top notch. I would definitely come here again to get a gift for someone special! read more

I enjoyed my experience at Tiffany & Co. I wasn't looking to spend a fortune, but just wanted to treat myself to something that I would enjoy. However, the customer service was EXCELLENT despite my desire to stick to a budget. There weren't many people there so I felt like I had the store to myself. Edward was great, and made me feel very special as he showed me everything I wanted to see. They gave me Evia as I waited and took time to wrap my purchase in the iconic blue box and bow. This won't be my last time here (cross fingers). read more

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Fairly disappointed in my experience at Tiffany's. Nicole "helped" us to try on engagement rings but didn't actually show any of the pieces I asked to try on ... corrected my language if I misspoke about a cut style (I said emerald and she got upset with me about if I meant the gem or the diamond cut) and after about 5 minutes she excused us .. we weren't done shopping but she was clearly done with us. It was extremely rude and I'm honestly shocked she's allowed to be customer facing. She made me feel embarrassed about the designs I like, and made us feel bad for our price range. 0/10 would not recommend to a friend. read more

Who doesn'tlove Tiffany's our private exclusive event was outstanding. I have been wearing my Tiffany's for decades and I will continue to shop here! read more

Tiffany & Co - Who doesn't love Tiffany's! - Jewelry Near Me - Philadelphia, Pennsylvania

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Eff this place. Eff it and all of their condescending, rude, and frankly, stupid staff. When I get better service in a ghetto convenience store staffed by crackheads, you've got severe problems. Being a halfway decent boyfriend, I decided to buy my girlfriend a necklace she's been lusting after for years. The first and only person to approach me was the security guard. I had to beg, plead, and bargain with fate in order to get any help whatsoever. Trust me, I contemplated walking out and finding someone local to make something instead. The only person that helped me was the woman who responded to "do you work on commission?" Way to chase after the woman in the fur coat instead who was admittedly just browsing instead. I'm sure that was a good use of business resources. I have so very few regrets in my life, and giving this store my money is one of the highest things on the list of shouldn't-haves. Top notch security, though! Thanks for searching my bag, it made me feel much safer in this post-911 world. Oh, and to the people who make the jewelry? Learn to solder your clasps, so I don't have to do it for you. It's simple jewelry 101. read more

You can get really nice stones from Blue Nile instead and have your own jeweler set them. Yes, Tiff's has quality - but you PAY (dearly) and overly for it. It's kinda like McDiamonds. read more

25k ready to spend on engagement ring could not have been more disappointed with customer service we receive. store empty every sales person standing around and the one tool who "helped" us could have cared less. coild not have been more put off by him. White, short hair, middle aged and greying. should be embarrassed. Would sooner buy out of gum ball machine for ring then spend a penny at Philly Walnut St location. Ps. Previous customer at KOP location. Will never see our business again. read more

My mother has much better taste than I ever will. But like her lil' boy, my mom knows how to ball on a budget, and go with hunger pains long enough to buy something crazy. Momma also taught me (damned if I don't sound like Forrest Gump) that ladies love opening turquoise boxes like they love Cool J. While it's a tenth of the size of the New York location, this is a great place to look around and marvel. One day... one day... read more

I'm a sucker for a little blue box. Came to Tiffany's looking for earrings and was nicely greeted by security and another gentleman by the door. Generally, the staff here is really nice and easy going. I came here a few years ago to get my necklace cleaned after ruining it in a hot tub in St. Thomas and letting it sit for a year‍ They cleaned it to perfection and gave me a new pouch to keep it in! Anyways, I knew exactly which earrings I wanted to see, as I was looking at them online for a few days prior to stopping in. The SA that I worked with was Christiana and she was so nice and sweet! I didn't buy anything that day but I did come back about a month later! I made sure to stick with her b/c our 1st exchange was very pleasant! I could've ordered online but I came back to the store just to purchase with her. She was so friendly, not pushy, I felt like I was shopping with a friend! I work in retail so I'm loyal to places and people who give great overall great service. So with that being said, I'll be back to see her in a few months to replace a bracelet I lost #AskforChristiana read more

My husband and I visited the store of the weekend to purchase a wedding gift for a friend. We were instantly greeted by a very pleasant female associate. She asked if we knew what we were interested in shopping for and then guided us to that part of the store. We had been looking at stemware and she showed us all of our options. Again, very friendly and accommodating. We ended up purchasing a set of champagne flutes that are absolutely stunning. As she went upstairs to get the set for us, my husband and I continued to browse the store. We were the only customers at the time and there were another three associates, none of which spoke to us. In the grand scheme of things, it's not a huge deal, but a simple greeting would have been nice. Rather it made waiting for her slightly awkward. When our associate returned she wrapped up our glasses and checked us out. She provided us with a very positive experience and we appreciate that, as I'd been under the weather for weeks and it was one of my first outings since falling ill. My husband, who's always been skeptic of the brand and thought of it as "nothing more than over priced status pieces" now has a new view of the Tiffany brand, and it is a positive change. As he said, I "should be expecting a blue box" for my upcoming birthday. read more

I love this T&Co. location. Everyone is always very helpful and they do a great job cleaning my necklaces ( free if it is part of the fine jewelry collection). The lady with the short hair in the repairs/cleaning department is really good and so is the Alex Rodriguez look-alike!! I'm sure if he were on the main floor they'd sell a lot more jewelry! How you doin'?! read more

Tiffany & Co - I just got this cleaned (free if it's part of the fine jewelry section) and it looks awesome! - Jewelry Near Me - Philadelphia, Pennsylvania

My husband and I came in here to get a necklace for my birthday. We came in 30 minutes before they closed which I can image makes the staff eye rolls since they probably want to go home. But the sales associate that helped us could not be nicer! The security guard in the front of the store, greets you with and open door and a smile. We knew what we wanted so it was a quick transaction, we went well over the 7pm closing time but the associate didn't seem to notice and chatted us away! I really appreciated her helpfulness and wonderful demeanor. The store is beautifully laid out and everything was very easy to find. I would shop here over other locations, it's very enjoyable experience and there were never any pressure to purchase anything. read more

As Jake P. says, sometimes you just gotta buck up and get the lady what she wants. If I asked for a Lexus, I most certainly don't want to find a Toyota Camry in my driveway (even if somebody has gone to the trouble to put a giant bow on the damn thing.) I bought one item here for my then girlfriend. Thought the sales staff were helpful and friendly, even though I clearly had no idea what I was talking about. And with a big name shop like that, I knew the price was what it was---I wasn't gonna get ripped off. read more

I don't frequent this place. To be honest my boyfriend got me something from here along with a bunch of other stuff for Valentine's Day and I went back here only because my ring was damaged. Their customer service department is really efficient and accomodating. They could not repair it and so they simply replaced it and so a week later I came back from the store with a new ring. And that's not half bad at all. read more

This location of Tiffany's has always done me right!! From the doorman/security to sales people inside, quite personable & informative, not like some would think. It's been here for quite some time -now!! They stand behind their quality & service, bought a bracelet years ago, still great shape. Followed my good friend in one day, she wanted a charm to replace her Tiffany limited edition 9/11 bracelet,so they opted to sounder it on, won't fall off. Once it came in , we went upstairs, where cashier & customer service was .Nice looking gentleman helped us. Would I go back, sure for any pieces, this is the place to go!!! read more

On a recent trip to Philly, I happened into the Tiffany store because I was having difficulty with a pen made for Tiffany's but another manufacturer. Amazingly the person who waited on me wanted to replace it gratis on the spot, but it was out of stock. I told them I would address it in my home state. By the time I returned home I received a letter and a mailing label from the very same sales person. Talk about high grade customer Service! So impressed where so many others fail!!! read more

Obviously the jewelry is stunning. Tiffany's wouldn't have been around for 150+ years if it wasn't beautiful and of superior quality. Just a note on the jewelry though-one must look past the lock necklaces and return to Tiffany's chains to find the good stuff! When it comes to this particular location, I'm not a fan of the procedure. There is no formal line situation, just a free for all at the counter. Basically like trying to get a drink at a crowded bar. Although once I finally did catch the lady's attention at the counter she was most helpful. Here's my other gripe-I don't like the fact that they charge you $15 to clean a piece of jewelry. My necklace cost $500, which I know is on the low end of Tiffany's but still not chump change. You think they would clean it for free. Does Tiffany's really need my $15? I don't think so. Oh, and they take your jewelry for 24 hours which is inconvenient if you don't live downtown. While the people are lovely and the jewelry is beautiful, I just don't love the way they run things, read more

I had a wonderful customer service experience at Tiffany's. I needed a piece of jewelry cleaned and the woman I spoke with was very sweet. They had it ready for me the same day and it looked great! read more

I shopped here for lots of different reasons and occasions. One of the female staff was very very helpful and nice in particular, but I did not remember her name. Whenever I needed something and could not see it in the store, she'd try to find it for me, even got online to see which item I was really talking about. However, if the store is really busy, try to be patient. read more

it's so funny coming from new york and experiencing the 5 floor tiffany's and then arriving at the philadelphia store and noticing how crammed this place is. can we say... remodel? read more

You simply cannot sell silver this overpriced, have it break within 5 years, and then charge $25 for repairs. Good customer service cannot mask worksmanship flaws. I've had 2 Tiffany necklace chains break... in my hair? How can they charge so much to fix something that was clearly wrong on their end? I officially hate this store and the rip off that it is. read more

I never knew Tiffany did not stand by their overly expensive jewelry. I brought a necklace and within a few months the thin chain just broke..I took it back to the store thinking they would repair it. Well, Yes they will repair it for $55.00! I was shocked at that price to repair.. I always believe Tiffany stood by their products..Just lost this customer.. read more

Tiffany was once unsurpassable in customer service but service has deteriorated dramatically - just try getting a person (and not a recording) on the phone. In addition, The store does not stock most items on the website. Sales people do not volunteer to get items delivered to the store so customer can see what they are purchasing. Finally, servicing Tiffany products has become a nightmare. I waited 4 months for a repair and asked to be called as soon as it was completed. Tiffany couldn't even get that right. An important gift did not get to its recipient on time because no one followed the instructions. Alas, I remember when Tiffany was synonymous with service. Nowadays you get better service at Kay Jewelers. read more

I have purchased one or two items from this Tiffany's (actually, had them purchased for me, but same deal), and I have found the customer service to be mediocre. I find it hard to get the sales associates' attention even when there aren't many other people in the store. As one of the other reviewers mentioned, they appear to do some pretty serious customer profiling. Additionally, I have gone upstairs to the customer service counter twice for repairs and cleaning, and both times the woman there was a real bitch. I was told by both a sales associate and a customer service rep at Tiffany's in Short Hills Mall in New Jersey that you can go to ANY Tiffany's store to receive complimentary cleaning/shining of your T&CO jewelry, so today I asked the woman at the Walnut Street location if she could do that for me. She told me that that there was a fee and that I would have to leave my bracelet with them for 24 hours. I nicely explained to her what I had been told by the two associates at T&CO in Short Hills, and she begrudgingly agreed to follow through on what they had told me, but stressed that she was doing it for me ONLY because of what I had been told at another store. Her bitch-itude is such a far cry from what you encounter at Short Hills. I don't care which store was right and which was wrong, but I really think all the stores should be consistent on this matter. Regardless, If you want REAL customer service and complimentary jewelry cleaning done for you on the spot, make sure to stop by the T&CO at Short Hills. read more

I had a terrible experience there yesterday. Ms. Holly was the person who 'helped' me. She started by commenting that I was wearing one of her 'favorite necklaces so casually', as I was dressed coming from the gym. That wouldn't have bothered me, but an older male customer walked in, clearly known to her. She walked away from me, placing the item I was looking back in the cabinet. Without excusing herself, or commenting, she simply walked off the floor. It was mortifying, humiliating, and probably the worst customer service I've ever received. A clearer message of, 'Your business is not important' could not have been given. read more

This Tiffany location has always been wonderful to me. Usually some upscale stores look down on younger girls/women who come in to shop, but I've never had that happen here. The staff has always been very attentive, friendly, and helpful without being too overbearing. I even came in one day straight from class in my trusty old Phillies hat, yoga pants, and a little white v-neck and flip flops and they were still totally cool about it. They are definitely some of the most friendly staff in retail, much less upscale stores. I will continue to shop at this location due to the wonderful service I've received each time. The only reason I gave 4 stars is I do wish it was a bit larger! read more

Had a bracelet lengthened and repaired and the associate in that dept. could not have been nicer. When I went back to pick it up,stopped to look at another bracelet I wanted and was helped by Holly. She was very accommodating,knowledgeable and helpful. I felt I was In good hands with her. I'll be going back to see her soon. She's a very good customer service representative that is also a salesperson. Tiffany is lucky to have her. read more