I've taken Larry E. CPR and first aide class and refreshers several times. He a GREAT INSTRUCTOR…read moreand well educated on his teachings. Always makes his classes a Pleasure to take.

I took the Medical 101 class and I really enjoyed myself. I feel comfortable aiding those around me…read moreif there is a small scale incident and feel confident in my CPR skills. Beyond that, I now know how to use an array of bandages, how to use a tourniquet, and how to aid those around me until help arrives. I look forward to the Medical 102 class and will take it as soon as it's available.

As did another client, if I could, I would give this business 0 stars for lousy customer service. I…read morehave NOT tried donating at this address but have at day sites set near me. I have donated over 25 gallons in 8 states. This is the worse center ever. I have tried to donate 3 times at their day sites. 2 times I set up the appointment ahead of time, but they opened late by 20 minutes both times. One of those times they took a walk in who was giving platelets ahead of me, and arrived after me, because " it takes longer". I tried giving this week at the West AVL Fire Department. Set up for 2nd appointment as they have never arrived at time So I was scheduled for 11:45. One 11: 30 was ahead of me. I arrived at 11:39. They had us go to a room in the back as they were not ready. 12:00 and they were not ready. 12:04 two more people join us. Still not ready. I go to the restroom for a minute, and come out and a fire department ushers me to the donation room. I go to check in, they took the lady who had the 11:30 first, then the two who came in at 12:04, then I check in, though I had used the fast pass, the supervisor said they had computer issues, took my driver's license and said that's for walking in. I noted I did not walk in, I had an appointment for 11:45. She said thanks for wainting, they had a computer problem. Then she indicates for me to sit down and wait while they process the others first. I motioned for her to come out, noted on the website their motto is we value your time, and yet they again don't open on time, and to add insult to injury, take two people who came in 20 minutes after my appointment ahead of me. I told her it was terrible service, and I was not giving. And walked out. She never even apologized.

Terrible customer service. Had an appointment set for 1:30 and had the "fast pass" ready at the…read morefront desk. I witnessed the lady checking me in change my appointment time to 3:45 and told me since I scheduled it online the day before, it wouldn't change anything that was just her only option on her end to push?? Upon waiting an hour without anyone acknowledging me I went up and asked if they were almost ready for me, only to say my appoint me was rescheduled to 3:45! Drove to the blood connection in Arden and got right in immediately.