Great wash job on my Bimmer - the tree sap was so bad, I couldn't even see out of it when I went in.read more

Great place always come here to get truck washed when I'm in Hot Springs like it because it's hand…read morewash

We had our 2013 Chevrolet Traverse in for interior cleaning and exterior wash for $26.12 on May 7,…read more2019. We have had this same vehicle in for washing and cleaning many times before. We liked this place so much we would drop our vehicle off and walk across the street to eat at Kentucky Fried Chicken while Big Splash worked on our car. We had been very pleased with them, but no longer. On May 7, they got ArmorAll on our front passenger seat and did not get the front of the car clean from bugs. The top area was clean from bugs above the grill, but below the grill, it was not. We stopped and spoke with the manager and he refused to correct their mistakes. The bugs I could live with, but the spotted seat I could not. I have had this happen before from Big Splash, and getting ArmorAll out of the seat upholstery is very difficult. One has to clean four times to get the stain out of the upholstery. We live in Hot Springs Village and have had illness keeping us from getting to HS sooner. The manager argued we should have returned sooner about it. To us, it is obvious that Big Splash failed to do their job, as we discovered the mess on our way home on the 7th. of May. I don't recommend anyone go to Big Splash Car Wash. Their work is sloppy!!!! They do not own up to their mistakes, especially for a returning good customer. All we wanted was help to clean the seat at most. We did not want any refund or anything else. Now, we will no longer patronize Big Splash. We are done with them!!!!!!!

Worst service ever! They did a poor job of washing my car. The inside was still sticky and filthy…read more I asked them to rectify the situation and the owner would not honor the satisfaction guarantee. One of the employees started working on the spots I pointed out and the manager told him to stop.

Bryan W. Business owner, finally response back after 4 plus months regarding scratches on a new…read morevehicle after having my truck washed at his car wash. The truck had less that 1300 miles on it. Bryan wants to know why I had my truck washed at his business after hand washing and waxing 3 days prior. I am not sure if you are aware Bryan,there are some dirt roads in this area. I happened to be down one the day before I made the mistake of using your business. My truck was dusty. I had an appointment next door to your business, got lazy and used your wash instead of hand washing. My mistake. I thought I was using a credible business. And no, the scratches on the truck were not caused by the gravel road. If you recall, they were higher up on the sides If my truck was not parked outside of my house while you were invading my privacy with your drone, it means I was not home. My truck sits outside when I am home. If it was not there, I was not home. As we spoke about when we met, the scratches were not there before using your business. If you would have gotten back to me as YOU promised, we would not be having this conversation. I am out the time and labor to fix these scratches, but I am wiser. I would never again use your business.

I have used this facility many times but on a recent occasion the jetted wand pressure knocked…read morepaint off of my hood. I contacted Bryan the owner and after validating my paint is indeed factory paint with ZERO recalls and my VIN # to validate my vehicle is accident free with a CARFAX was told it wasn't his responsibility to pay for repainting my hood. He offered a touch up kit which would NOT work in this instance. The damage is too extensive. I'm out 400.00 to repaint my hood and he lost a regular customer.

Great customer service-Leslie was great-Quality car wash plenty of cleaning supplies…read more Great value

Full service. I got the monthly membership and I got a great deal on both my cars…read more I like the vacuum station and how I get to used there cleaners and towels!

Good car wash but I signed up for a monthly plan. After I canceled, they kept charging my account…read moreand I had to call my bank and stop payments.

Great service with a nice young lady as soon as I arrived. Made sure my truck was good and cleanread more

Staff member scrubs your auto before you go thru the car wash…read more The vacuums are free after the paid wash, No clips to hang up your floor mats and the vacuum could be a bit stronger, but it was free and did the job.

This is a sorry excuse for a car wash!!! Chose the $12 selection, did not see a single bubble. My…read moreSUV almost got stuck towards the end! Blower sucks!!! I thought my side mirror was going to break! Even though one of the staff members folded my side mirror in it still bent outwards!! This place needs major improvements!!! You can't just open up a business without testing it first! This is ridiculous! I am beyond unsatisfied!

They allowed me to bring in a Ford filter for my SD Diesel and discounted for it. Fast, friendly…read moreservice. Thanks

Had my oil changed here Monday. They either stripped the oil plug or didn't tighten the oil filter…read moreand I have lost over 2 qts of oil. They seem to be unconcerned that this could have burnt up the motor in my car. I will never use this company again! Beware if you bring your car in the Mr Speedy!!!

If this is the place which I think it is - across from the Albert Pike post-office... WOW they have…read moreseriously gone down hill! It used to be a privately owned franchise. It was amazing back then. They are watered down everything now, the vehicles are not clean and they drove the price up. It's the McDonald's or Wal*Mart effect, get your clients used to a special level of mediocre and then raise the prices and lower your quality of product and most people don't realize or just accept it for what it is - SHAME on corporations for taking money and delivering sub-par quality services!

Requested a number 2 car wash from their list. This included a vacuum. There was one truck they…read morewere vacuuming when I arrived. After waiting 45" and seeing 3 vehicles go through the wash I decided to inquire about why my vehicle was taking so long. I was informed if other vehicles didn't require a vacuum they would place them ahead of those that do. Seriously? I requested and paid more for a more detailed service but am penalized and delayed for those that didn't. Do better. It isn't that hard.

1.5 hours for an oil change. First it was because they were to busy, even though six people that…read morecame in after me left before me, then it was because they were short staffed and then it was the oil filters fault. She actually said to me " I guess you're just one of THOSE people". Racist scum

I have been going to this car for over a year. The car washes have been getting worse. I do not…read morerecommend this car wash. When we went back through for a second wash, even pointing out the awful bugs still remaining on the vehicle, and the dirt on the rear window, they would not attempt to scrub them off.

The car wash I was going to go to had the wash doors open, but the entrance blocked. No staff to…read moreexplain why they are closed supposed business hours. I pay for unlimited monthly service. Very frustrating that they are closed during service hours. It's not a five star wash anyway....