Avoid this organization and other third-party ticket resellers.
In December, 2024, I purchased two tickets to a show that took place on June 21, 2025. I was billed for the tickets and told they would be available at the box office by June 18, 2025. The tickets were never provided. Today, I read a review of Tickets-center on Reddit and found that the consensus is that the site is overpriced and shady. I agree with this. I purchased tickets at more than 4 times the price charged by the box office and they never were provided.
When I called the box office on June 18, I was informed that they had no record of my name or that any tickets had been purchased under my name. In addition, when I called the "emergency contact" listed in an email I received from Tickets-center, I spoke to the person who supposedly purchased the tickets in my name. She sent me a confirmation email supposedly sent by the venue. When I sent this confirmation email to the box office, I was informed that the tickets for the seats listed in the email were assigned to someone else and that the email seemed to have been altered to make it appear that the tickets were in my name.
The customer support for Tickets-center is worse than poor. I used their chat facility to communicate with a "senior" customer service representative about my tickets not being available at will call. The representative repeatedly put me on hold to check various things. The process took more than 30 minutes and all he could do was direct me to show up at the box office one hour before the performance. No attempt was made to correct the situation that I described above. On June 18, I sent a follow-up email to Tickets-center and was informed that I would receive a response within 3-5 business days, i.e., 3-10 days after the show was scheduled to occur. After 7 business days, I still have yet to receive a reply. read more