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    Thunder Canyon Campground

    5.0 (2 reviews)

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    4 months ago

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    3 years ago

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    Lookout Mtn. / Chattanooga West KOA - .                               Campground Office - Staffed by friendly, helpful folks

    Lookout Mtn. / Chattanooga West KOA

    3.9(29 reviews)
    16.8 mi

    Unbelievable, could this KOA Chattanooga West be the most self-centered company? We scheduled our…read morecabin vacation months in advance only to find Hurricane Ian bearing down on us here in the Tampa Bay/Clearwater area. We have a small 3 lb. dog who the neighbor was going to watch for us on vacation but because of the storm he was unable to watch. We call KOA and asked if we could add a couple of extra days as we were needing to evacuate as Tampa/Clearwater was going to be a direct hit, they said YES! Asked due to the circumstances could we please bring our dog as we couldn't leave her. Even the Governor is saying don't leave your pets behind. Of course we wouldn't think of it. The person on the phone said. NO. It was against their policy. Because of this we would then need to cancel our reservation. Of course they would cancel but would keep our deposit. WHAT! I said we were not cancelling because we changed our mind, we are having to figure something out because we are having to flee due to the storm. She said that was their policy, no refund of deposit if the cancellation was less than a week. We called Tuesday and our arrival was Friday. Then she went on the say they have storms where there all the time and this is their policy...NO refund. Unbelievable, where is the human compassion? Must say it is not about the money, more about the structure of such an empathic policy. Maybe, I was stressed due to the storm and the unknown feeling of would we even have a home to come back to and my grown children located in Florida too. I was so angry, I found the phone number of Corporate KOA and called as I wanted them to know who truly represents them. The lady who answered was kind, understanding and expressed sympathy. She said she would contact the owner of the KOA Chattanooga West and hope that they would reconsider. She said and did all what you would expect giving this difficult situation. She made me feel like a person again that someone actually care about. Not only what we were going through but the logic to our request and the right thing to do. John called KOA Chattanooga West the next day to see if they would keep his deposit? YEP, they said it was their policy and the pending storm did not make difference and they sent him an email telling him there would be no refund. So if you ask me would I visit there, would I recommend?... The answer is NO as although I am sure it is a beautiful place there personal unkindness has certainly tainted my view. We are thankful that Hurricane Ian spared us in Tampa/Clearwater FL and pray for those who have lost their lives and homes in Ft. Myers. *Note... If you need to cancel please do so according to their policy because they don't give a @#$% about anything but the almighty dollar$. The owners of KOA Chattanooga West should be ashamed!

    Campsite #71 is basically a torture chamber. Pretty mush slept under a flood light for 3 nights…read more Zero heads up about this spot and that the lights is bright as day. Other than that nights place. I did right this review three day sleep deprived.

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    Lookout Mtn. / Chattanooga West KOA
    Lookout Mtn. / Chattanooga West KOA
    Lookout Mtn. / Chattanooga West KOA

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    Thunder Canyon Campground - campgrounds - Updated May 2026

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