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    Thrivent

    5.0 (1 review)
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    Services - Thrivent

    Investment management

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    4 years ago

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    GeoVista Credit Union

    GeoVista Credit Union

    (3 reviews)

    Most credit unions are known for their outstanding customer service and caring ways for their…read moremembers. Not GeoVista Credit Union! I was a customer for 8 years and felt like I was bothering them to ask questions and they acted like I was an unworthy customer. Their antiquated rules of 5-10 banking day holds on deposited checks is the most ridiculous thing. I had at least 10 times the amount in my account but they insisted on putting a long hold on a check. I didn't need the money and had no plans to withdraw it - it was the principle of how they do business. Every time I called customer service, it went to voicemail. I would leave a message asking a specific question and wait for a callback. The person who called back would leave a message "GeoVista returning your call." No response to my question. I would call again and again, only getting their voicemail and ask if they didn't reach me to please provide the answer to my question. Nope, they certainly wouldn't do that! GeoVista needs to have a wake-up call on how to do business and train their staff to provide real customer service. I closed my accounts and went with a local bank who has gone the distance to provide great service. GeoVista - you failed!

    This bank refuses to accept checks for long-time customers and are incompetent. They will tell you…read morethat their "system" tells them to hold checks or deny checks that other banks are more than happy to deposit or cash. The people are rude and not helpful.

    Thrivent - investing - Updated May 2026

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