Great doctor, have been seeing him for years. Great staff. My whole family comes here.read more

The whole office has stepped up their game since I started seeing Dr Gilbert who replaced my last…read moredoctor. Everyone responds quickly and are very friendly. Dr Gilbert listens and doesn't rush.

Shah Associates in Charlotte Hall, MD. This stressful Covid19 time makes everyone to suffer, so, I…read moredid not expect any pleasant answers from Shah "Internal Medicine" ladies. And I was right. But since I was persistent one of them put me on 20 minutes hold to think about my behavior. And then - believe or not, but some Associate , as I later learn her name was Katlyn, started talking to me and was so nice and empathetic and apologetic, that I almost had tears in my eyes, thinking how nice that we still have Associates in the most difficult area - medicine - like Katlyn.

If I could give the pediatric office zero stars I absolutely would. I go in for my son's…read moreappointment that I scheduled for 9:30 am, I get there at 9:00 to be told my son's appointment was moved to 1:30 pm. They tell me a week prior that they called & someone confirmed the appointment time change. Mind you, I take care of all appointments & did not receive a phone call at all. So I ask the receptionist who she spoke with, she can't give me a name or anything. I ask to speak with the office manager, I tell the office manager my dilemma, she repeats saying they spoke with someone a week prior to confirm the appointment & reads back a phone number that isn't mine, a phone number that we haven't used in over 12 years & there's no way I ever wrote that phone number down for any of the new patient paperwork because that number was my father's that he got rid of like I said, over 12 years ago, so I have NO IDEA who they spoke to, to confirm my son's appointment because it wasn't me, his mother, nor his father. So now a STRANGER has my son's first & last name & the date & time of where he's going to be. The office manager keeps telling me that someone confirmed it, but couldn't tell me who. I'm standing there telling her that you spoke to a stranger about my son's personal information. All they could say was the appointment has been pushed back & I could keep it if I would like to. I don't care about the appointment, I care about the fact that this office has breached the safety of my child & his protected information. I asked the office manager for someone higher than her, she decides to give me the wrong number so I had to Google who oversees the facilities to call & make a complaint. I have escalated this issue as high as I could possibly take it. They need to fire everyone in that office because it's nothing, but the most incompetent people that don't understand HIPAA compliance. As someone who also works in healthcare, I'm disgusted with the way the office handled that situation. Luckily, I was able to get my children out of there & somewhere that actually cares about their safety. & what's even worse is that I have had so many people tell me like experiences. Awful, just awful.

Ameela went above and beyond what was expected. She took the extra time to address all of my…read moreconcerns and went out of Her way to make sure I was comfortable and understood everything she was doing. Outstanding care!

Ameela is an attentive and patient practicioner. She conducted a home visit for my mom who has…read moredementia and is essentially home bound. Her visit included a blood draw and a very thorough initial work up. I will continue to use her for my mom's care and highly recommend her for others seeking professional, in-home care.