Standing waiting over an hour waiting for attendant to locate the car-simply amazing…read moreWow!!

Waited 45 minutes in line to get told they did not have any cars. I had 1 reserved. They done the…read moresame thing to at least 2 other people. All they had was a big truck. I had a small car reserved not a huge truck. I'm beyond pissed to say this least.

rented multiple times and would again. very flexible and helpful. always available by phone and a…read moregreat experience each time!

From the owner: At Ride With Lux, we specialize in premium car rentals designed for comfort, style, and…read moreflexibility. Whether you're booking for a special event, business trip, family vacation, or just want to ride in luxury, we provide a smooth, hassle-free experience from start to finish. Our fleet includes clean, well-maintained vehicles ranging from sleek sedans to spacious SUVs — all available on platforms like Turo and direct booking. We pride ourselves on top-tier customer service, flexible pickup/drop-off options, and affordable daily rates without sacrificing quality. From airport runs to weekend getaways, Ride With Lux helps you travel with elegance and ease. Serving Des Moines and surrounding areas, we’re trusted by locals and travelers alike for reliability and professionalism. Book with confidence. Drive with pride. Luxury Made Easy. Ride With Lux.

I'm a firm believer that if I'm going to complain on Yelp about bad experiences, then I'm obliged…read moreto compliment as well for good experiences, too. So thank you, Nick, for texting me to say "don't worry that your flight is delayed ... you're going to get your car one way or another" ... then staying past closing to hand me my keys with a smile.

I was on a trip to visit family and I forgot my pouch with cash inside and it is worth $500 exact…read morewith 1 and 5 bills. Totally forgot that I had put under the seat and returned the car June 27,2026 in the morning. Called the hertz in dsm airport many times no answer. Finally made a lost and found report. Called the next day, same. And calling everyday still no answer. According to the customer service they expedited my claim and said that the car liscense plate A0DRDTA WAS STILL IN PROPERTY on june 29,2026, and someone a live person will reach out. Still no one reached out on property. I feel it's a shame that when a rental is still in property and the email or something like this is sent internally to the station property, I get no answers. Just hoping a Good Samaritan at a workplace environment will turn in an item with atleast $500_/+.

Renter BEWARE, young blond man at the Counter. As a Fast…read moreBreak Member, arrived in the afternoon - informed no cars were ready, he would call my name when my car was ready- no problem. 15 minutes later, my name was called - keys handed to me and told what stall the car was parked. I returned the car the next evening and was told my receipt will be emailed to me. NEVER until this experience with Budget had this occurred; - Late night, when the office was closed, review my email invoice. - I was charged almost double of what was quoted. Yes, double. My flight the next morning was too early as no one was at the desk at 5am. I called Budget to ask about the extra charges; 1) "Accepted" insurance coverage 2) Additional charges not clearly explained. The Agent was patient and kind. I informed her I did not receive any paper documents when the car was ready, only handed keys. She placed me on hold to research all the additional charges. I was told I was upgraded two levels in car rental the reason the additional charges, along with added coverage. The Agent was very kind, understanding that I was never informed of the vehicle upgrade, and also accepted that I did not ask for additional coverage. My profile indicates I do not want additional coverage, she kindly credited all the upcharges. If you happen to get the young blond man, do not trust any actions. MAKE SURE YOU GET DOCUMENTS, review the Rental - you may be getting extra charges you did NOT want. When you return the car, ask for the Receipt to double check your charges. The One Star rating is actually a 10 star for the Agent that took care of the excessive charges, the desk agent got a BIG MINUS rating. BEWARE! I will still use Budget for my Rentals, will just make sure I review everything now.

Budget used to be located at the Des Moines Airport terminal but now to get your rental car, you…read morehave to be shuttled to an offsite location which takes extra time & lugging your bags twice. Once arrived, we found a large room full of angry customers having to wait for their car despite having plenty of cars in the lot. Probably because there were only 2-3 agents (sometimes only 1) at the counter. Once we got our car an hr & a half later (not exaggerating), we found the cupholder filthy with chocolate & then a couple of days later, the key fob's battery indicated it was low. We had to replace it at our cost as the national customer service office said they do not reimburse for that. The car itself was so-so. Budget national customer service informed us they could do nothing about making us happy with our experience. They said the DSM Budget office could. The DSM office took 1 day off our bill. $43. Big whoop. Apparently Budget DSM is way, way too overwhelmed so I urge everyone needing a rental car there to look elsewhere like we'll do going forward.

First stop in Iowa and dealt with some BS. We do not use credit cards and they would not let us pay…read morewith a debit. WHICH IS CASH LMAO. You can even run a debit card as a CC transaction and it will work and the lady said no because it WOULD work but it's against their policy. Now have to find another rental elsewhere because we like to use our own funds and not a CC companies. So far 0-1 Iowa ‍WOULD GIVE 0 if possible. Ladies were smug

After being screwed over with our months long reservation with budget for vacation we were forced…read moreto book with enterprise. I'll be honest, they are never my choice. Always the worst company to work with. Well, called and to my surprise so accommodating and found what we needed and it would be ready in an hour. Amazing, vacation is not ruined. We can still hit the road! Get to enterprise and they say oh we have you down for 5pm. I said ok, well we were told it's ready now. Then she says they don't have a vehicle till tomorrow. Excuse me!? That's not what we were told. She's checking and guess what? No SUV we need in ALL of Des Moines. Sure. Sure. Then we are told calls are outsourced and they don't know the inventory. It's at this point I lose it. I don't want to get into it all but, let's say I told them their customer service system needs a massive overhaul. No wonder they have such high competition now. Long story short, we couldn't travel with the family without the SUV. Vacation planned for 5 months ruined and canceled. Thank you Budget and Enterprise. I've made sure you both received bad reviews and all my friends and family know to never rent from you again.

Had no issues when I traveled to Des Moines. Made reservation through United. Picking and returning…read morewas a breeze. The young man at the counter Tanner did a phenomenal job of checking me in and out quick and even tried to find a car that suited me best.

Fast service, nice car and they accept debit card. It's great to see rental car companies taking…read moredebit instead of exclusivity credit cards.

Solid, budget oriented rental car company. Shares booth at DSM with sister company National…read more Employees at DSM are always friendly, regardless of rental car company, and Alamo is no exception. I've had issues at other Alamo locations in the past, so the company is never my first choice, but they often pop up as a provider of cheap prepaid rentals (Hotwire). No problems in DSM and a great value purchased this way. All DSM rental car companies are conveniently located by the baggage claim.

RENT SOMEWHERE ELSE…read more I would strongly caution anyone considering renting from Alamo at the Des Moines Airport to go somewhere else. This is now the SECOND TIME we have rented a vehicle from this location and then been accused of causing damage that was already on the vehicle when we received it. This time, we have photos documenting the damage during our possession of the vehicle and showing that it was pre-existing, yet we are still being told that we are responsible for paying for it. Instead of reviewing the documentation objectively and trying to resolve the issue, the staff has been incredibly rude, dismissive, and difficult to deal with. Once could potentially be a mistake. Twice feels like a pattern. What is especially concerning is that even when a customer has taken the precaution of documenting the vehicle's condition, this location is apparently still willing to pursue that customer for damage they dispute causing. At that point, what exactly is a renter supposed to do to protect themselves? The way this has been handled has been so unnecessarily hostile that it genuinely feels personal rather than like a legitimate attempt to determine when the damage occurred. My advice: DO NOT RENT FROM THIS ALAMO LOCATION. If you do, photograph and video absolutely EVERYTHING before you leave the lot, every scratch, dent, wheel, bumper, windshield, and panel -- and make sure the condition is documented with an employee before driving away. We will never rent from this location again. There are plenty of other rental-car companies in Des Moines. Save yourself the potential headache, accusations, and expense and choose one of them.

This is the second time I've used them here at this airport. They are always a great service, and I…read moreseem to get upgraded every time. Staff is friendly and the cars are clean, usually new. I had a brand new 2025 Ford F150 with 200 miles!!!

One of the worst nationals I have ever rented from: Not Only…read moreno choice of cars, but 45 mins wait to get any car. Also the car was not filled up- I hate when they do that/ sure you can return. It half full too- but I don't know how much gas an unfamiliar car takes. If I fill it over. I waste gas- if I fill it under they charge me $10 a gallon. Not to Mention, the last thing I want to do when I get the car is head right for a filling station. Not sure you have a lot Of better choices in sea Moines, but bummer experience

Recently, I was in need of renting a car and none of the local & airport well-known car rentals had…read moreany cars available to rent. (Despite Des Moines being a small town, the city's hotel and car rental industry is surprisingly busy during the week, so if you're a local and find yourself in need of a last minute car rental, this is probably your best bet) I searched for local car rentals online and found this company. Its independently owned, and the owners were pretty easy to work with. They're professional and courteous, and their rental rates are fairly affordable. A compact car rental rate was about half the price of the big-namers, and on top of that - they don't tack on the extra charge if you happen to be under 25 years old like the larger companies do - which is a huge factor in cost if you're under 25 and in a bind to rent a car. The biggest difference aside from that is you'll probably see is that the cars are 1 - 2 yrs old and they dont offer unlimited miles.

Because of a Yelp recommendation we rented a car from Great Western. The price was about $5 per day…read moreless than the "big boys". Their location is 10 minutes from the airport, no shuttle service. They will shuttle you back to the airport, on request in the car you had rented, however for the extra bucks next time I'll rent from an airport vendor. The owner is a nice guy, helpful and sincere. They are just too far off the "easy" access to and from the airport.