Cedar signs did a great job! The sign looks great. They were able to get it to me in the time…read moreframe I wanted it too. Great business

This company is as good as it gets. Thom is highly knowledgeable with the material he works with…read more His custom design signs are not the cheapest but they are THE BEST compared to the rest. The custom signs reasonably priced for the final result. His company stands behind the work. I contacted just about every company in the US that custom makes cedar signs. I contacted several companies on Etsy and online. All of them asked me one question, "are you attached to the design of the tree?" The tree is part of our Homeowner Association's logo. The tree is a very elaborate design that no one was able to replicate, thus they wanted to know if another tree design could be used. Thom was the only one that didn't ask this question and was able to provide me with a price quote and proof of our HOA's original logo. 90% of our communication was conducted via email. I didn't know Thom, so it's hard to place full trust in a business located thousands of miles away in another state. It took about two months from the time the signs were ordered to when they were received. I checked in on the status of the signs several times and each time Thom replied in a reasonable time frame. There was a delay during production. Thom indicated that he didn't like how to gaining in the planks looked when he originally received them to carve out the design and had to send it back for new planks. The shipped signs were gorgeous, just like the proof that was originally sent. Unfortunately the signs were damaged during shipment and couldn't be used. Both signs had the identical split at the seams clean down the entire sign. We were a bit disappointed since the signs too two months to make and ship and they arrived damaged. I contacted Thom of the incident and he was quick to reply. I spoke with him over the phone regarding the damages. He provided me with three options. (1) Keep the sign and try to repair it here locally and he'd refund me the cost difference. (2) Ship the signs back to him and he would reimburse the shipping fee. They would examine the signs to see if they could be restored. He stated this would result in the fastest return time for us to have the original signs. He stated if the signs could not be restored, they would start from scratch. (3) Keep the damaged signs and they would start production on the new signs. This would take the longest time since work would need to be done from scratch. I picked option two. I also requested he add stainless steel backings on each of the sign to keep it in place for shipment and wear and tear. My shipping costs were reimbursed as promised and it took about a month from when they received the returned signs to when I received the restored signs. The signs were restored beautifully with the stainless steel backings as promised. The second time around, they shipped it in a wooden crate to secure the package. The package was very well packed and took some time to open up. Overall, the signs were beautifully designed and money well spent. It something like this was custom made in CA, it would have probably costed 2x to 3x the price we paid to Thom. He's an excellent craftsman who stands behind his work. He only works with one color, black, but don't let that one color fool you. It's gorgeously painted due to the elaborate design he's able to carve out. We/I would be confident to order from him again.