I never had a person towing my vehicle show such care from being suggestive as to what the problem…read moremay had been (and Mike was right) to dropping off at a Firestone repair shop. This was on Christmas Eve and he came an hour earlier than my insurance rep told me. I even tried to tip him for showing such great customer service and he refused to take the tip! My Nissan Sentry and I are both very happy. Wonderful service and very affordable!

Wes and his wife are amazing. Fast service, friendly, and better priced than their competitors…read more If you want the best, forget the rest. Call them first.

I would NOT recommend doing any business with Wellbaum's Tire and Auto and West 60 Auto Sales…read more Back in May of 2013, my vehicle was having engine troubles, and they told me it wouldn't be worth fixing. They recommended a used vehicle from their lot for me to purchase. I agreed and traded in my old vehicle for $400 down towards the purchase, plus gave them $400 dollars. It took months for them to get to get the vehicle ready, by fixing the air conditioning, and other repairs to make it reliable for me. I had reached my limit, but felt I should keep my agreement with them, due to they were supposed to be friendly with my family. Finally in July of 2013, I was told the vehicle was ready, and I picked it up. After only driving it one day, the ignition switch went out, and it wouldn't start leaving me stranded. They towed the vehicle back to the shop. Then after several more weeks, they again said the vehicle was ready. However after this they tried to bump up the original purchase agreement by $700.(Later, I found out they had let a meth addicted employ work on it, who broke a part, and they had to resend for a new part, and tried to charge me for their folly.) Then when I went to register the vehicle, the DMV said there was a lean against the vehicle, and I couldn't register it. Wellbaum told me they would take care of it, and after almost a month, Wellbaum decided to cancel the sale, due to their inability to give me a clear title. Shortly afterwards, they sold the vehicle to someone else. After attempts to get a refund have failed, I have realized that I got skunked. I WOULD NOT RECOMMEND BUYING A VEHICLE OR HAVING ANY AUTO REPAIRS DONE BY THIS BUSINESS! Not only is their shop filthy with chewing tobacco spit, car parts, and grease everywhere, and potentially hazardous, but they will try and rip you off, and take forever to do it!

We were given the runaround for days and finally had to sit there for two hours while he finished…read morethe job. Two weeks later, the problem surfaced again, and we had to pay again to have it fixed by another (more reputable) mechanic. The guy who runs it is very nice, but that doesn't make any of the bad service worth it. Very disappointed.

I was in from out of town (several hours away) and my died on my w/no warning. AAA connected with…read morethem and hired them in to tow my car to the dealership. There were many factors I had to take into consideration w/being in from out of town and not having a car, so I was somewhat of a hot mess when I handed my car over to Gary B and a very nice woman in the truck. They could tell I was super nervous about the situation and handing over my car and keys, but also being so far from home and having nothing, as I handed over my car/keys. Not really an ideal situation to be in. They checked the car, were professional, couldn't fix it on the spot and eventually towed it to the lot. They were SUPER kind about keeping good communication with me about the car making it to the lot and took a picture of the car IN the dealership lot when it finally made it to it's final destination. They did NOT have to do that and only did it to be kind. I'm telling you, handing over your whole car and keys to someone when you're far away from home isn't easy, so I was super appreciative for their professionalism and empathy for the million things I had going through my head as I was trying to problem solve the rest of my journey in town w/out a car. I appreciate everything they did. They were professional, had great communication and most importantly, went above and beyond in customer service. Thank you Gary B and the woman driving with him.

We were recently refused service by Metro towing. After waiting an hour for their arrival, they…read morewouldn't tow us because I have a service dog. It was clearly stated when the service was requested that we had the service dog with us. We had to wait two additional hours for their next company to arrive.