Lovely property and very good food let down by questionable service. Roll top baths in the rooms,…read morefantastic walk-in showers with heaps of hot water and feather pillows make the rooms very nice. Then you meet the staff. From the greeting at check-in to the restaurant staff, something is just "off". You aren't really made to feel welcome and heaven forbid you've booked a surprise package for your wife, they just blurt it out. Surprise gone! You get the same feeling of warm from the check in machine at Premier Inn. The notable exception was the bartender. With embarrassment he explained they are no longer allowed to put egg whites in a whiskey sour despite the cocktail menu saying egg whites are in the drink. He tried his best to find some pasteurised whites in the kitchen and ultimately comped one of the two cocktails because he too thought it was ridiculous - the extra large measure helped take the edge off the issue! And so to the restaurant. Again it's announced you have the "package." The prix fixe menu is presented with two choices per course, but rather than each person choosing their own starter, main etc., you can only choose one of the two options for both people to share. Nowhere does it say you have to share each course. When this becomes clear, and after some confusion, their answer to "could we have a half portion of each course?" was "yes if you pay double." OK maybe not the biggest issue. Next once we ordered, an hour later we're presented with a charcuterie plate having ordered the seafood platter. When it's sent back the waitress comes across and, with a scowl and decent helping of attitude, demands "what's wrong?" We didn't order the charcuterie is the polite response, met with "Yes you did." Seriously?? Time to speak to the head waiter. She herself has a thinly veiled "I could care less expression" but does at least apologise. She also sensibly switches our server. Three courses and three hours later, a lost vegetable dish, and constantly empty glasses, the meal is done. The food is very good quality, except for the over cooked grilled lobster, but is sadly let down by poor service. Such a shame. The head waiter does comp the steak we ordered from the a la carte menu to solve our tasting problem, but we can't help thinking the whole situation could have been avoided if she had spent less time hiding behind the podium and more time checking on guests and staff. Short version, central London prices but no service to back it up.

Hotel is quaint and the room was nice, but the service was below average in the hotel, and far…read morebelow average in the Bistro. It's a real shame because the food is good, and the setting is nice. Service in the restaurant was slow and spotty, and at times incompetent & surly. The one exception was the young kid handing out bread and helping out - great attitude and a hard worker. I hope the hotel & restaurant can step up their game. Would love to go back if that happens.

This is a good hotel for business as it is situated near the town centre. The rooms are good and…read morethe food well cooked with a good choice of menu. The hotel can get booked up during the week so worth booking in advance. A good value place to stay.

There are two Premier Inn hotels in Poole. This one is closer to city centre and has a very nice…read morerestaurant - to start with the good points. I would go for the other one again if I would stay in Poole. This hotel is so noisy that I could hardly sleep. Normally I can sleep everywhere. There is a big dual carriage way on one site and an industrial estate on the other site. The rooms are a little bit dated compare to the other hotel. The hotel is wheelchair accessible (but no roll-in shower).

Quite a good premier inn with adequate restaurant . Recently modernised . Good for accessing Poole .read more

For a one night stay it was good. Clean and the front desk gentleman was helpful and welcoming…read more It is a good basic economy stay. No frills. Would stay here again.

Hotel is adequate with friendly staff and clean rooms. Close to pier. No refrigerator in the room…read morewas a disappointment.

A charming hotel, tucked away at the end of the High St, about three minutes walk from the Quay…read more I've only ever been in here to have drinks, and I find it rather pleasing. It is quiet, in the sense of no traffic or masses of people walking by, and therefore very pleasant to meet and chat. Staying guests have the use of a pretty courtyard beer garden. Some parts of this building date from the fifteenth century and it has, it seems, always been some sort of meeting place. Certainly worth a visit, or at least a photo op.

Warm and friendly pub, busy without being crowded, a pleasant place to stop in for dinner on a cold…read moreevening. Extensive and rambling seating area; order at the bar and give your table number, and they won't neglect you. I had a crawfish/prawn (actually shrimp) cocktail plus a very hearty fish pie, in celebration of making it to the seacoast; the harbor is about a block away.

Wonderful guest house near everything in Poole! The owner and staff were wonderful and made me…read morefeel very much at home. I hope to stay there again some time!

This used to be an institution in Poole. We all used in pile in at lunch time on Christmas Eve, and…read moreI'm sure that if anyone had passed out they would have remained standing, or just got shorter and shorter. Now it boasts a 'beer garden' which is a pergola over what used to be the entrance for deliveries, and pic nic tables. Not, alas, what it used to be. But still fairly busy. It is having to compete with trendier, funkier bars and pubs. It is a landmark still though, as it is situated beside a large roundabout in the middle of Poole, opposite Barclays International. Ah, those good old days.

This hotel is one of two Premier Inns in Poole. It's not in a very nice area (opposite of Siemens),…read morebut much quieter and has one star more than the other one. The rooms are more modern. Breakfast was very nice. I would stay there again! The hotel is wheelchair accessible (but no roll-in shower).