I recently visited THINGS REMEMBERED and it it should be renamed THINGS DISMEMBERED. I visited on 7/12 to discuss the engraving of a black Cross pen and pencil set which is for a 50th birthday but not purchased there. The order would be to engrave a 7 character name. Original quote was around $32. Returned the 13th and was told it was 62. because it is considered 2 items. Fine, I agreed and went with the new cost due to time constraints. 1 hr later I was called for pickup. I was shocked at the quality. The name so tiny and crudely done you almost need a magnifying glass to read it. The R looks like a K and other letters also of poor quality. The gold they used to fill in the letters is half in and half missing. A terrible terrible job and total waste of not only $62 but the ruination of a very beautiful expensive Cross Pen and Pencil Set. Now in fairness they do warn you there is no guarantee on the item if they ruin it so my advice to the general public is go to a professional engraver if you have a pricey item. I did purchase 2 other small items for a lady friend having a 90th birthday even after I was disappointed with the Pen set quality. However they were low cost items and again due to time constraints needed a little token item for her. Since I purchased the bracelet they offered a small heart ring box free if I had them engraved. I figured the area was large enough that the quality would be fair. It was. But I am totally disgusted with the Pen Set quality. So much so I have called his wife to give her a heads up that I will give the gift but will replace it with a new set which will arrive Mon after the birthday celebration party. The quality is that bad. This was my first visit to THINGS REMEMBERED and I can assure you my last. TOTALLY DISGUSTED read more

Purchased large quantity order of monogrammed journals. I received excellent customer service from beginning to pick up. Thank you.