Service started out happy and fun then it changed when the person who was waiting on us handed us a book and started helping another customer. We had questions then someone else came to help and wanted us to sign their book for ordering without asking us what we needed. After my wife got loud we finally got service. read more

Things Remembered - The shop - Fayetteville, North Carolina

I walked in to the store in desperate need of a quick but personalized gift. They were able to meet my needs and in under 30 mins.

Great customer service. Very friendly staff my wife and I took in a broken glass and they were willing to work with corporate to get it replaced for free. We will be shopping hear again, for sure! read more

I was told over the phone that engraving was available for items not bought from this location.  It wasn't until the total was brought up in person that they informed me that it would be $16.00 dollars per item.  I was told to show up the next day "around" the same time for pick up.  I showed up to pick up the items 23.5 hours later and the manager rolled her eyes acting like I was not in front of her and she passed the message through the employee that I was 30 minutes early.  I returned an hour later to find out that two of the three items were engraved on the wrong side.  I called and explained to the Main Headquarters of the incident and they corrected the issue like true professionals.  To the manager: If you don't like your job and don't take pride in serving customers, then step aside and quit in order to let someone else do your job instead. Acting like a snobbish teenager towards customers shouldn't be done by someone who appears to be over 55.  To the Main Headquarters: Bravo and thank you. read more