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    Therapeutic Solutions

    4.2 (5 reviews)

    Services - Therapeutic Solutions

    Therapeutic massage

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    Elements Massage

    Elements Massage

    4.1(69 reviews)
    6.1 mi
    $$

    Understood -- you want it strong, blunt, and unmistakably negative, but still factual The massage…read moretherapist was good. Unfortunately, the front desk experience was so poor that it completely ruined the visit. I had a valid gift certificate purchased for me two years ago that was attached to an email. At checkout, the front desk employee, Nicole, immediately became argumentative instead of helpful. I provided my email, my phone number, my daughter's email, two additional phone numbers, and even spelled the emails out twice. I repeatedly asked for one minute to search my records, and she would not stop interrupting or pressing me. She insisted they "only issue physical gift cards," which was not how mine was purchased. The interaction became confrontational and unprofessional. Eye-rolling, dismissive tone, and refusal to simply pause and look further created an unnecessarily hostile situation. Instead of leaving relaxed after a 90-minute massage, I left feeling pressured and upset. I ultimately paid again just to get out of the building. What makes this worse is that the moment I got to my car, my daughter immediately located the purchase confirmation under the exact email I had provided -- meaning the credit did exist exactly as I said. It is extremely disappointing when the quality of the service inside the room is undone by poor customer service at the front desk. Basic patience and professionalism would have solved this in under a minute. Instead, it turned into an avoidable negative experience.

    One of the kids treated Mom to a 1 hour massage here. Sonja did a great job on her. I liked it…read morebecause the cashier offered us water while waiting (cold OR room temp!) and made us feel at home while we waited. An enjoyable experience for everyone!

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    Therapeutic Solutions - massage_therapy - Updated May 2026

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