Steaks were fatty, chewy, completely tasteless, comparable to a thick slab of rubber, as you'd cut into it water would come out as if it was cooked from frozen. The mushrooms accompanying the steaks were seeping with water when cut, soggy, flat, and lacklustre - like the customer service ironically! The corn was hard and under cooked. The 'sticky' chicken wings (which we paid extra for) came dry, were bland and flaky - no 'sticky' sauce to be seen.
Rack of ribs - came within 3 minutes (yet apparently cooked from fresh?) as you can see from pictures clearly not grilled,
tasted like they were either heated in the microwave or boiled. The sauce on the ribs didn't look like/taste like BBQ and was slapped across it (poorly at that)
The pizza was doughy, under cooked. The tomato puree was watery, with the toppings sliding off the pizza as you'd pick it up. The pulled pork on the pizza was gristly with some parts just being pure fat. The pizza was completely tasteless. Only positive feedback regarding the pizza is the lashings of cheese that came with it, but then again, if I only wanted cheese, I could buy cheese and melt it for less than the £10 the pizza was worth.
Manager came with a condescending and rude attitude remarking "But you ate the steak?" and going round the table: "so what was wrong with your pizza?", "so what was wrong with your ribs?" - every time we explained what was wrong he simply bombarded with other questions. claimed the food was cooked 'from fresh'. I'm not Gordon Ramsey, but you can't produce 2 steaks, several chicken wings, 3 portions of chips, 2 corn on the cobs, mushrooms, a rack of ribs and a pizza, all within a 5 minute period from fresh. The proof of that was definitely in the pudding! NEVER received even one apology! Not from the waitresses when we told them or even the manager. Manager said "just pay for drinks then" in a huff, gave us change and walked away.
When you start to realise that it's yourselves who put your profit and reputation on the line when you treat the same customers who are funding your establishment and paying your wages so abysmally, maybe you'll change. read more