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    The Webb Pickard Group

    5.0 (1 review)
    Closed 8:00 am - 4:30 pm

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    6 years ago

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    Tom Clark - State Farm Insurance Agent - State Farm Agent

    Tom Clark - State Farm Insurance Agent

    (1 review)

    I went to this office May 29th to purchase a none owner policy. Everything seemed smooth and going…read moreas expected. I completed my application and made my 1st payment. I was told it would take up to 10 business days to process my application. I thought that was a strangely long amount of time due to recent experiences with insurance applications that took less than 48 hours but I dealt with it because I had the binder for proof of insurance. I reached out the week of June 19th and was told my application was still being processed. By this point it had been 14 business days, we'll over the UP TO of 10. The following week I started receiving emails and texts about my upcoming policy payment. Of course my 1st thought is how is my application still processing but it's about to be 30 days and I'm about to be charged for a policy payment. I contact Tom Clark State Farm and informed them that if my application is still being processed that I shouldn't be charged until we get to the bottom of the application still processing. They call me back and left a voicemail on June 29th asking me to give them a call. I call them and they tell me my application was declined. The policy payment was still auto drafted from my account on the 30th. I came into the office Monday after the 4th and spoke to the agent who did my application. She was back from her St Lucia vacation. The purpose of my visit was to discuss when I would be refunded for the application and 1st policy payment. She got on the phone spoke to someone, verified my info, and stated it would take 3 business days to go back to the card I used for the policy set up. So by Friday the 10th of July or Monday the 13th. Today is July 24th and guess what? I still haven't been refunded. But you know what I am still receiving mail and notifications from State Farm AS IF my application was NOT denied. In fact I'm taking time out that I don't have right now to write this review because I received an email about my upcoming charge on July 29th. Hopefully someone at Tom Clark sees this and resolves it. I'm in the middle of a 60+ hour work week and don't have time to chase them on a process that they have failed at every point.

    From the owner: Our vision is to assist you in making the important decisions to meet your financial needs while…read moreinsuring & protecting your family, auto, home, and business. License #: TN-698956

    The Webb Pickard Group - insurance - Updated August 2026

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