i went here to go from red to blonde. rebeka explained I wouldn't be platinum right away. I was okay either way that. she also said we would need to go a bit darker other than the highlights but I would still be blonde. my hair looks grey and it's way darker than I would of thought since we were going blonde. the highlights are awful. they are yellow in the front and super think everywhere else so it looks like the old frosting they use to do in the 70s. i went back today as she said she could definitely warm it up to not be gray. when I get there she tells me I would have to go even darker WTF? I'm trying to go blonde. so we didn't fix it. she had the owner call me because she felt bad and said maybe he would give me my money back since I don't over $300. he called and basically just said she did what she told me she would do. no money back and now I need to get someone to fix it!
I will never go back. very bad customer service on his part.
I'm giving one star because Rebekah was very sweet. but my hair looks like crap.
they might be fine for cuts but I wouldn't recommend going for highlights and if it looks awful you are basically shit out of luck. money down the drain. read more