On occasion, I have a package sent to this location. Depending who is working behind the counter, if your ID doesn't match, they will give you a hard time. I recently just moved, and I had a package that was sent here and the gentleman behind the counter gave me such a hard time and an attitude about the fact that my ID didn't match the package I offered to show him my mortgage paperwork and he was a jerk about it today I went in and picked up a package, and the gentleman was extremely nice to me and understood my situation. This place is very hit or miss when it comes to their customer service. read more

The UPS Store - Shipping Centers Near Me - Windermere, Florida

When I have something to mail, and I need to get in and out quickly, I always head over to this location. They have a drop box inside for prepaid USPS items, and they are always quick and careful with my packages when I am mailing something out. They have stickers on the floor to help with social distancing, and yes, sometimes you have to wait outside until there is space inside. Masks are required. They have supplies if you need them, but I rarely use their items. I've never had an issue with something not arriving on time. As long as my items keep getting to places in a timely fashion, I'm happy to keep shipping from this location. read more

The two nasty guys working there are rude and unhelpful. Ridiculing customers shouldn't be part of the service. You would think at their age they'd be a little more mature.. read more

Fast, friendly, quality service, even during this crazy time of year. In and out under 3 minutes despite a line. Significantly improved customer service. . Highly recommend this location. Great job done by all I spoke to. Please keep this up. You guys rock! :-) read more

Mary was very pleasant to work with since I had 5 packages with different addresses. After we completed the shipping label for each package I realized something isn't right with my receipt. I was thinking I missed a package or left one at home, possibly but not likely. Mary was concerned for my package as well and helped me look through the boxes with no luck. I was baffled and couldn't figure the problem. I went home and realized the mistake I made. Mary was very helpful when I came back to correct it. She seemed happy to help and happy that the mystery was solved. Thank so much ! read more

Extremely disappointed with the level of customer service at this location. Have stopped in a couple times before and was never greeted or talked to in a manner that was friendly or kind. I have had one worker out right roll her eyes and sigh at a question about a package. Wait times are very long and although the staff are older, there is no sense of urgency or care. Very overpriced as well read more

Worst UPS Store I've ever encountered. Unfriendly staff, long lines caused by slow behind the counter service, never pick up the phone regardless of time of day, higher pricing on routine things like printing and computer use than other locations. This franchisee and his staff need to be retrained urgently. Awful experience each and every time I go. Never going back. read more

Rude as hell to my wife yesterday. A return to Amazon bad then to ship a small box of chocolates to Ft Myers $18 bucks. The attitude though returning shoes to Amazon horrible. Hope you close.. read more

Had the best experience with a lady name sue today she really went above for me in a world where people do the bare minimum, I left so happy I got my package taken care of after it being a hassle caused by me. read more

Consistently poor (borderline hostile) customer "service" at this location. Workers seem to resent having to interrupt their personal conversations to do the smallest task for anyone entering the store. Would give zero stars if possible. read more

I've been to this store more than 10 times and it's finally time for a horrible review. Every time I have been in here the staff has been very unfriendly, and this last time they reversed my shipment and sent it today to my office instead of the location halfway across the country! Where I come from it's cordial to greet people and greet them back not to ignore my friendly greeting only to say "what do you need" after I say "Hi, how are you today"? If you don't purchase something from them or ask them to pack something so they can charge you an additional fee, they give you horrible service! To bad! read more

If you say hi don't expect to get a hello back. If you say thank you don't expect to get a 'you're welcome.' If you say 'have a nice day' you can expect to get an eye roll. Any time I come here for the simplest thing, literally to drop off packages with labels already on them - all I need is a receipt, you would think I asked this one female employee in particular to move mountains. I won't say her name but you know who she is and she is referenced in many of these reviews. I would always laugh it off in astonishment and would be on my merry way, but she is so exceptionally rude for absolutely no reason it is unbearable to even walk into this location any more. Really terrible way to represent UPS. read more

I've only been in this place to drop off packages to return on Amazon, but the employees have been efficient and polite each time. Can't talk much about the prices or anything like that, but they most definitely have done their job each time! read more

Good customer service and the lady who helped me packed my package to ensure it wouldn't break during transit. I have no complaints here and found the store to service me well. Also went here a few weeks ago to mail out a document and again had no problems. Will be back again if I need shipping done for anything. read more

If you like cantankerous women that remind you of a sketch from Portlandia's feminist bookstore, this is your place! Was passive aggressively chided for using UPS's hold feature well within the 7 day limit. I guess these women just don't like holding big packages! read more

Very rude owners/employees, excessively long waits. Better off going to the post office!

Slower service than other UPS stores I have been in, but I am patient unlike some of the other people that were here. If people would actually have addresses ahead of time it might be less of a wait then. Common sense but some people can't be born with it. read more

These guys are friendly and knowledgeable. I enjoyed working with them to open up. They were helpful in answering my questions about having local mail go to this location. I have also been in need of some new business cards. They showed me quite of few options that to date, I had only seen online. read more

I have been using this UPS store since 2006. I have my business mailbox at this location. The staff is always friendly and professional and go out their way to serve you. I highly recommend this UPS store. read more

The staff at this location do a terrific job, whether I am having things packed and shipped or getting paperwork notarized.