I received a package that I was supposed to refused but wasn't given the opportunity because the UPS driver dropped it on my porch and didn't wait for me to refuse delivery. So I took the package to this store and they returned the package for me with a "refused delivery" note on it. Yesterday I received an email from the company stating they would refund me for my purchase because they have received the package back. read more

The UPS Store - Package returned - Shipping Centers Near Me - New Rochelle, New York

Always a line, but the staff is very good at what they do, so things move along quickly. Usually you can find parking on the street in front of the store. This is a full service UPS Store. I have had to get some documents notarized and they make it easy. Pricing is fair and they have suggestions on how to save if the shipment is not in a rush. I give this location two thumbs up! read more

Don't ever use this UPS store. I used them to send a package out and in shipping the item got broken. I paid for an insurance. The UPS store not only lied to me on the phone but to my face when he asked me to come to the store. The claim was made August 8,2024 it's now September 25, 2024 and this has gone absolutely nowhere ! I will never ever use this store ever again All they do is lie ! read more

I went over to this UPS location in great spirits. I needed an important document to be notarized. Erick Jacquez notarized my document and made an earth shattering clerical error! It then made my life a living hell to get a copy of those important documents. Please do not get documents notarized at this location! read more

I went to the UPS store, to send an important document overnight. I paid a lot for it, and it only arrived 3 days later. I almost lost my contract because of this delay. read more

Not only did I want to write a review about the excellent customer service I received at this UPS store today, but I also wanted to make sure that Thomas Diop, the owner, was acknowledged for going above and beyond. I had ordered a hitch for my car online, and after it was delivered (and my mechanic already had my car on the lift), the package was opened only to find that the wrong hitch had been sent. I was sent the UPS label to return the hitch, however due to the weight and size of the package was unable to remove the package from my car without assistance. After explaining the situation to Thomas, not only did he carry the package from my car, but he also made sure the necessary return documents were in the package and ensured that the package was properly labeled and ready for return shipment. And I need to add, he did all of this with a smile. I am extremely grateful to him for his help today and highly recommend this store to anyone in need of shipping. Thank you again Thomas! read more

I had such a pleasant experience here today. The interaction was so quick, I didn't even have a second to take any pics! I came in because of an Amazon return. This is the closest UPS store to my house. The drive was only about 10 minutes. This storefront is very big and spacious! Lucky for me, there was no line. There were two cashiers so I was helped right away. Our cashier had the kindest smile & was sooo sweet. It always helps when you walk in and see a big smile! :) Amazon is making returns easier which is nice so all I had to do was walk in, show the cashier a code to scan and then they hand you a receipt and you're good to go. They box it and handle all the rest. I'll deff be back to this location for the rest of my returns or shipping needs in the future! read more

Excellent customer service - thorough and professional. Parking is available and the business is located in a safe area. I like the responsiveness of the reps, as well as their friendly disposition. I have recently made the move from the post office, I fought that move for a while; I wanted to continue he supporting the USPS - but regardless of the level of service you pay for- they have just become increasingly & consistently unreliable. Enter UPS ground/ highly recommended. read more

Friendly and fast customer service. Great! This is definitely the best place for mailing, copying, and Notary services.

The staff at the ups store @177 E main Street are very good and easy to work with and they are very friendly and make sure your packages get there safe and sound read more

I've been in a million UPS stores and never felt compelled to write a review. I walked in today, Wednesday, around 3:30pm for an Amazon return. Both gentleman working behind the counter greeted me, were friendly and helped me quickly. I will go out of my way to come to this particular store in the future for any shipping/coping/etc. needs. It was refreshing. read more

Our shop Ethnika Home Decor & Antiques work with this UPS Store for more than 10 years. Always an excellent service!!! Thank you.

I had a wonderful experience in the store I was going to get a mailbox but I moved INSTEAD THEY were so kind and understanding When I cancelled my order they did everything for me 5 star rating to UPS at 177 main st read more

The staff here is really on point and always very helpful.. I've been going to this particular location for years and they generally remember me; Have even asked if packages sent to friends or family made it safely. Highly recommend this location. read more

Amazing service from the staff. Location is clean, tidy and professional. Shipped something international and the team took care of my from start to finish (custom forms etc.) looking forward to shipping from here again read more

This UPS is the BEST! Nev and Antonio really hustle to help each customer. UPS has been my shipping company preference of choice all during COVID-19 and going forward. On time and consistent! read more

I purposely waited a few weeks before writing this review to ensure that I wasn't writing it in a rage. Anyone that has had to have legal paperwork processed and have them signed and shipped and signed and shipped again, all while paying not only for the shipping but also for legal services should definitely understand my anger and frustration with the story I am about to tell. Myself and my partner use the mailbox service at this location because of the simple fact that we didn't want to lose important packages that may be delivered to our personal address and end up being stolen or "Lost." In February, I had the initial paperwork delivered to our mailbox that is not in my name. This is important to remember. It will come back into focus later. The final set of legal documents are finally ready and were delivered on June 9th. I was busy that week, so I didn't get to go by the store until June 16th. At this point we were told that the papers were not delivered, and they checked the computer with the tracking # and they have no records of it being delivered. It was at the end of the business day so we left as they stated that they would investigate it and inform the manager. I called the following day and spoke to the manager, and she stated that she checked, and they do not have any records that it was delivered, even though USPS.com stated that it was delivered. She recommended that I open a case with the USPS. So, I did. They verified that it was delivered and then I opened a lost item case which came back with verification that it was delivered. Now its June 23rd and of course, who wouldn't be even a little annoyed. On June 27th I was definitely fed up and wanted to find out exactly what happened to my papers that I was now working on for over 6 months. I called the post office, and the UPS store a few times that day. The Post office was no help as I couldn't even get anyone on the phone. I finally called the UPS store and lost my cool, asked who I needed to yell at or sue to find out where my paperwork was because this was all unacceptable. The conversation was longer than one line to say the least. I hung up with the intention of heading to the store and getting an answer that made sense. Literally 5 to 7 minutes later, I received a call back from the manager stating that they had FOUND my papers!!!!!!!!!!! I thanked her and hung up. I went to the store that evening to pickup my papers and really wanted to know why they couldn't find it before I had lost my cool. The manager stated that the name on the envelope was not what was on the account.......... So they put it somewhere else.........At which point I replied that this is not the first time I have had items shipped to the mailbox so what made this time any different, I could literally see it in her face that she did not care nor wanted to hear anything that I had to say and all she did was nod her head listening to me vent my frustration. I would have accepted an apology at this point and called it a day but at NO point did I receive an apology. Even when She called me to state that she had found the package. All I wanted was an apology. Please tell me if I am being unreasonable here considering the situation. I worked in the customer service business for over 15 years and this is not how you deal with customers. How hard is it to say sorry. Mistakes happen but to not be human and admit fault is wrong. This is all I have to say, and this is my story. I went back to my call logs and emails the confirm my timeline so that I didn't exaggerate anything. I have my receipts. read more

I can't imagine why anyone would leave a negative review for this UPS. the guys that work here and quick and always have a smile on their faces! Every time I leave I comment how nice they are and make the experience a pleasurable one. read more

They make it so quick and easy to return orders from Amazon, Zappos etc. polite staff, clean store, simple process

Awesome service, even during a busy holiday season Saturday. Thomas came out to our car and helped us unload a bunch of packages, immediately set to work packaging them and generally taking care of us with great competence. Also a genuinely nice guy. Everyone in the store was in a great mood, in part because of the wonderful service and attitude of the staff. We had fun! I was dreading this, but the experience was incredibly pleasant. read more

Get a receipt with every drop off. I dropped off a return with these folks back in October. It never got scanned or shipped. They refused to check to see if they might have an unshipped package. When I called back to ask again, the guy on the phone was rude and claimed that they never make mistakes. Head over to the one in Yonkers: Address: 1767 Central Park Ave South, Yonkers, NY 10710 Phone: +1 914 337 7255 Hours: 8:30AM-7PM read more

I discovered a new auction website that works directly with Joaquin and Thomas at their UPS Store #4992. LOVED, LOVED, LOVED working with Joaquin. He is SUPER awesome and was kind with a first-time auction buyer! I only wish I lived in New Rochelle so I could work with them on a regular basis! Be patient. If they (Joaquin and Thomas) are not in, call back! You want to work with the BEST!!! read more

I have a local business and I have bee using This Ups store for long time ....they are the BEST very POLITE ,HONEST,QUICK and EXCELLENT SERVICES,Jeff and Thomas are sweetheart they are always there to help you,thanks God they are in the neighborhood .... do not hesitate to use this UPS.... Ethnika Home Decor and Antiques Yvonne.J.R read more

Nev was very helpful ,extremely professional and understanding, informative in answering my questions and concerns.He is a kind,compassionate person and never misses the opportunities to help others. read more

Not sure if the store is under new management since the previous negative reviews, but I always have a pleasant experience when I come here to return packages. I have to say that the owners/workers seem to go out of their way to be helpful, polite, and pleasant to customers, unlike many other UPS stores in the area. I've never had a bad experience here. A++++++! read more

This UPS store is wonderful. My husband and I had a bunch of Amazon items to return and our customer service representative (Akin) was so patient, thorough, and helpful. Thank you for what could've been a stressful time and turning it into such a breeze. read more

I brought in two items, watched the guy weigh, measure. assign tracking numbers and charge me almost $114 to box and send my items out. Unbeknownst to me the tracking numbers were changed and new weights given to my items. My packages arrived at their destination. One of them, was "disassembled", under the authority of the owner, Carl. The item was broken by the UPS store to fit in a different box than I paid for. I called UPS about it and they stepped back and told me I had to deal with the store. DONT DO BUSINESS WITH THOSE CROOKS. They also owed me a refund on the original shipping fee, and if I hadn't caught it- they would never have told me. Now I have a damaged wooden antique, and off course Carl isn't in today, and won't return my call. If you choose to do business with them- YOU WERE WARNED! read more

I have a box here. The customer service is exzeptional. Eton and the crew go over and above to satisfy customers. I highly reccommend the UPS store on Main st. read more

Person was not friendly when came in with a return package. First impressions are everything. I would rather go out of town to another UPS store. Got the job done with my package but will not return. read more

After stealing $100 worth of merchandise from my shipment which was supposed to go to my father who was on his deathbed, the owner offered to give me a $16 refund. My father died before I could resend him my gift. I wouldn't set foot in this disgusting store. read more

I've been doing business with this particular store since 2008 and have never had an unpleasant experience. They provide great service and do not penny pinch, most of the time I am not charged for packing. I trust them completely. They are the best. read more

New owners who are wonderful and professional! Store is clean, organized, and unrecognizable from mess it used to be. Glad I gave it another try. read more

The owner of this business is rude and unprofessional. He needs to learn how to speak to customers to retain them even if he isn't making money off of them at the time. With good customer service they may come back in the future if treated properly. I came into the store and asked for an envelope for a prepaid package he gave me an attitude and he rudely informed me he is privately owned store and wasn't making any money from this. I'm not aware of how he gets paid if he has to pay for supplies etc. but he was so rude and nasty about it I returned them to him and went elsewhere. I have never encountered this before at other privately owned ups stores so I was quite shocked. read more

Terrible customer service. Very impolite manager/owner who does not seem to invest any value in having respect for strangers. I called for directions to their UPS, only to find I was looking for a different UPS and found them to be extremely unhelpful, even after I explained I was in a bind. Ultimately I was hung up on after being told they didn't have time to deal with me, and when I called back to speak with a manager, the man refused to give me names and I ultimately found out HE was the owner of the store! It was the owner of the store who hung up on me the first time, and after telling me to call the head offices in San Diego if I wanted to complain, he hung up on me a second time! Couldn't even apologize. He should learn how to talk to people. read more