My family have had a Rain Soft water system with Moore Water and Air since 2007. I am unhappy with…read morethis company and will NOT continue using them in the future. This company has no pricing transparency and consistency. They have a high turnover of office personnel and technicians. This year the price quoted to me over the phone to service my water softener and water purification system was $280. The service fee for service in Jacksonville was not discussed. Previous years the service fee for Jacksonville had been $100, this year the technician informed me the fee is now $175! Last year I paid $368.22 to have the system serviced, which included the service fee. This year for the exact same service I was informed that it is now $632.33! Later when the bill posted to my credit card it posted as $584.07. This is a 58.43% increase over last year!!! My notes from 2 yrs ago show the service listed as $301.69 with a $99.00 service fee for Jacksonville. Going forward I will be spending my money with a company that values its customers and will not be spending money with Morre Water and Air as this company's pricing is excessive and inconsistent . (Tommy Moore / owner)

1. This company cannot get/keep qualified employees. I have waited 3 months to get someone out to…read morefix a problem with their installation of my whole house water filter 2. When they did come, the fix did not work. Since we didn't notice until after a month, the warranty period is up. 3. They are coming in a month, charging $159, and then we will see.

On May 1st 2024, Hook's Systems was acquired by Dataprise, LLC the winner of the 2025 MSP of the…read moreyear award. You can track their achievements and posts on LinkedIn.

Not only was Rob fast, but didn't charge me to go on my computer and fix the malware that got…read moreentangled in my Chrome Browser. He stated "that's what we're here for". THANK YOU!

Absolutely recommend! Had an emergency on a Sunday and they…read morehandled it with no problems! professional, friendly great customer service! Time, cost, and most important, job well done!

Billy and his team do a great job on a day to day basis. During the past week with the coronavirus…read morepandemic they have provided additional supplies for hourly sanitizing for our store as well as additional measures during after hours. Keeping customers and team members healthy is their top priority. Thanks for a job well done!