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    The Sunglass Fix

    4.0 (39 reviews)
    ModerateSunglasses
    Closed 8:00 am - 5:00 pm

    The Sunglass Fix Photos

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    Terrible quality control.  The lens sent to me (bottom) did not fit. Notice how there is a slight peak on their lens.
    Dan B.

    Terrible customer service and quality control. I've had the unfortunate pleasure of dealing with this company. Shipping and packaging wise, it was fine. Took about 4.5 weeks to arrive which was acceptable. I tried putting on the lens and I noticed the lens for my Randolph Engineering glasses barely did not fit. I couldn't screw in the frame. I compared the orginal Randolph Engineering lens to the Sunglass Fix lens and noticed a difference. I double checked if the model and dimensions are correct and they are. The Sunglass Fix lens had a slight peak on the right side of their lens. I uploaded a picture to show the difference. Okay so, the lens didn't fit, that sucks but it happens. I was willing to forgive that. It was what happened after that pissed me off. I contacted their customer service stating that the lens wasn't properly shaped and sent a picture CLEARLY showing the difference between the two. And their first offer was for me to either send back the lens to them (and I pay for shipping of course) to get a refund or send in my frame (and also pay for shipping) so they can properly fit it. They didn't even offer to pay for shipping on account of THEIR mistake. No offer for a refund or a replacement lenses. They did not even once admit that it was their fault that their lens was poorly made. Didn't even apologize to me that their product was faulty. They kept assuming it was my fault that I probably got the model wrong. They asked what model the sunglasses were and I said AF5520. They stated that that model doesn't exist when if they even bothered to look at the Randolph Engineering Aviator catalog on their official website, ALL of their aviator models start with AF. They said their model was REUSA and not AF. REUSA was actually engraved underneath the brow of my sunglasses and I even sent them a picture of it. They still didn't understand that the models are correct. I had to seriously pull teeth to get a refund for these useless lenses. I've never dealt with such incompetency in my life. Do you know those ISP companies who have terrible customer service who put you on hold for hours and make you want to kill yourself? Yeah, I'd rather deal with them than this company ever again.

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    2 years ago

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    9 years ago

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    6 years ago

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    7 years ago

    Amazing experience. Very responsive over email, lenses arrived in the US a full week before the earliest estimate. They fit perfectly.

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    9 years ago

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    10 years ago

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    Review Highlights - The Sunglass Fix

    I was very hesitant to order lenses that weren't directly from the manufacturer, but I'm so glad I did.

    Mentioned in 3 reviews

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    The Sunglass Fix - sunglasses - Updated May 2026

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