I've once shopped at this store & enjoyed it while at the upper canada mall. I was excited to hear…read moreabout the new location at the georgian mall. everything was great! until we got to cash out.. the girl who was working behind the counter said probably 2 words to me. she had no sense of customer service. it felt like they picked a shy girl & made her work out of her comfort zone. I wish it felt more welcoming.

What a fun kids store! There are lots of unique gifts and the prices were reasonable. Their custom…read moremade counter is a marvel to explore.

So we were wandering back to our car after wandering around Orillia doing a little autumn…read moresightseeing and geocaching. I spotted this store, and decided we should step in and take a look around. It's a charming little family run toy store, with a ton of selection packed into a tiny space. They had a wall of Lego, and I was immediately drawn to it. Their prices are competitive with most other places, do don't think you're having to pay a premium just for going to a small town store. The owner was really nice and welcoming, and mentioned that they had several Doctor Who toys after noticing I was wearing a Tardis hat. This is definitely a great place to browse at, whether or not you have kids or are just a big kid at heart like I am.

I recently purchased a Pffaf Select 4.2 from this retailer. The delivery was prompt and the machine…read morewas excellent until the second time I went to sew with it. A number of issues cropped up. I drove it up to the shop (an hour drive) and Llyod (the head technician and store owner) sat with me for 2hrs, walking me through the issues and fixing them as we went. Nothing major to be fixed, just some small adjustments that made a world of difference. The level of care and service was tremendous. I would highly recommend. I just wish the shop were closer to where I live!

I took my machine into the shop in June and I still don't have it back. It's now August 30. I was…read moretold it would be awhile, but I never suspected that it would take this long. I called several times, but never got a callback despite leaving several messages. I finally got ahold of the head tech and was told how there is a shortage of techs and they are training some, but should get to it soon. I understand staff shortages, but this is a ridiculous amount of time to wait. I was finally promised it would be ready for yesterday. When they called (at least they called) I was told there's a new issue, sorry, not ready, needs an adjustment. I was promised it would be ready for today. Sorry, the tech who can fix it is not in. This is just frustrating. I really hope I get it back next week.

Overall the staff are super friendly, knowledgeable, professional and helpful at both the…read moreCollingwood and Wasaga stores. One person that is EXCEPTIONAL is Meghan Wilding at the Wasaga location. She is creative, detail oriented with exceptional problem solving and interpersonal skills. We are putting together an entire bathroom renovation and the hand holding, follow up and follow through and recommendations and guidance by Meghan has been amazing. Home Hardware Wasaga Beach has THE BEST service hands down - if you are considering the "other" improvement retailer, don't do it. Go see a Meghan and be prepared for the WOW factor !

Recently retired to the Wasaga area, and renovating a whole home !!! In need of products and…read moretechnical assistance, I visited the local Home Hardware and was totally impressed with the professional AND enjoyable experience, which is rare these days in the retail environments. I find that they go above and beyond to help with whatever is needed, or will find the information for you .. even called me at home with the details as promised !!! Terrific people makes for a terrific experience ... Try Them Today !!!