I had my first appointment with The Smile Designers today and i have to say, I'm very pleased. I'm sure many people agree with me that going to the dentist isn't the most enjoyable experience. But, let me tell you, the people here are amazing. I wasn't in the waiting room more than 5mins. before they called me back (I'm used to waiting for at least a half hour at my old dentist) Their equipment is more up-to-date than I'm used to so everything went so quick. Whenever i had gone to the dentist before, i always left with my mouth hurting. Not this time. The women that did my xrays were quick and very efficient. I didn't have to retake the pictures, like at other places. Everything was done right the first time. The dental hygienist was quick and very gentle. She answered all my questions, regardless of whether they were general dentistry questions or about specific procedures. Very informative. The dentist, Dr Grossman, was very nice and addressed my concerns (i need my wisdom teeth out soon) and he gave me a referral to a great oral surgeon I've heard about. I would highly recommend them and will definitely be returning. Thank you again, Smile Designers read more

Had a dental emergency their soonest was 3.5 weeks and cancelled on me the DAY OF THE APPT, next soonest is July....... So sad We loved doctor Grossman, since his passing this place just went completely downhill... in all regards This is my second dental emergency since his passing and last time was just as much of a nightmare I don't do poor patient care, I'll choose out of pocket and go to the amazing Vestal Dental ...... read more

Check your bill. This office is run like an assembly line! They regularly charge you for their 'complimentary' fluoride treatment. The bill your insurance, and bill you the difference. If you notice this as ask about it, there is an 'opps' and its removed from your bill. Check your bill closely for random charges for questionable services rendered. Lastly and probably the worst situation is how Dr W treats his staff. He is condescending, rude, crude and sexist. They are embarrassed and fear his footsteps coming down the hall. On the flipside, Dr Grossman is a wonderful, kind, thoughtful, and highly skilled dentist. He keeps this office a float. Maybe he can be cloned! read more

If you do not accept new patients, remove the " Accept New Patient" ad Rude receptionist read more

I was in here a while ago to have a tooth fixed. I wasn't too sure if I should have gone through with it or not but the dentists made me feel very confident and comfortable about making my decision to go through the procedure. Thank you to the staff and doctors for making this happen. It's a great place to have your teeth cleaned and for any procedures. read more

I've never written a review for a dental office. So today's a first. One word: Ahhhhmazing. Super knowledgeable and friendly Clinical and support staff. Dr. Westcott has a great bedside manner, puts you at ease (trust me, with a couple of broken teeth, I needed some de-stressing), and didn't try to upsell me on unnecessary dental work (yes, that's a thing). All in all, the best experience I could have hoped for! read more

The hygienists and Dentists are always great, I've never had any issues. The receptionists, however, are literally always in a foul mood. I've been going here for the past six or seven years, and never had a positive experience with reception. read more

Love both Dr. Wescott and Dr Grossman. Like most, I never enjoyed going to a dental appointment but the Smile Designers always have me smiling when I leave. The staff, and hygienists are the best too. read more

I have had nothing but problems with this place. My family and I were thrilled to find a dentist who took our insurance in full so we gave them a try. Dr.Wescott is the most cocky individual I have ever met. He made a cap for my dental implant which eventually came loose due to the glue they used and he refused to fix it because it was my fault. His pride got in the way of his dentistry and he told me I was exaggerating and making it up. I have never in my life felt so insulted by someone who's job it is to ensure my happiness with their work. read more

They are absolutely wonderful with my children! Dr. Wesscott listens to them and takes them seriously, and we have never had a complaint from the 3 of them. We are very satisfied. read more

They are awesome with dental phobes like myself! I see Dr. Grossman, he's excellent and so are all of the hygenists. They are also fast--my husband sees Dr. Westcott, and he's out of there in 20 minutes when he gets a filling. Pretty amazing! read more

I have been going to the office for over 20 years. Doctor Grossman And Doctor Wescott are two of the best. Always friendly always on time and most importantly do a great job ! From my twice a year cleaning to some occasional work on my Hockey damaged teeth these guys can take care of all your needs I recommend that you take care of your dental needs with these two guys. One more note their staff is also amazing. read more

My husband and I were happy patients of Smile Designers until today. They have a ridiculous policy where you have to give 48 hours cancellation notice for appointments. My husband and I have a special needs child who kept getting sick and then spreading the illness to us. We were unable to give 48 hours notice, because we didn't know we would be sick 48 hours in advance. They sent us a bill for the missed appointments and refused to waive the fee even after I explained our circumstances. I hope the 40 dollars you are charging us is worth losing 2 patients! read more

Dr. Wescott is one of the worst dentists in the area. His people skills are lacking and that is being naice as they are non existant. He scared both of my daughters claiming to not know what or why my eldest was there to see him. I guess he has never heard of professional accountability. He was to extract a baby tooth from my 12 year old but claimed it was on the completely different side of the mouth than what needed to be done. He talked down to me as a parent blaming me for his incompetence. I do not care that he is in our dental plan network, from now on I will go out of network and pay up front. Dr. Wescott needs to drop the arrogance and learn some people skills and compassion. I have changed to a highly recommended practice in JC and when calling to transfer my family's records, the office staff(Crystal) could have cared less that their office was losing 4 patients. I guess business is just that good for them. read more