My spouse and I just finished a home renovation and used the Shade Store for all of our window treatments (6 sliders and 2 large picture windows). Due to all of the details involved, we hired an interior designer to walk through options and make sure the specs were correct when the order was placed. We wrote a check for $75k for all of this. The amount of mistakes by the Shade Store was impressive. Two of the curtain rods were the incorrect depth and had to be reordered. An employee actually changed the length of the sheer / drapes for our office slider resulting in them being ~14" too short - so both fabrics had to be reordered and resent for re-fabrication (see pic). Two valances were also incorrect (not as specified) and had to be reordered. The fabric on 3 of the valances undulates versus having a smooth fit (see pics). The returns on two sheers were incorrect and those have to be redone as well. We have had at least 4 installation dates (and at least 2 more coming) and we are having to incur the cost of having our designer come to check that the work meets specifications. We have been at this for several months - there is no quick resolution. I appreciate that running a business can be challenging, and that it will all get done. No apology was offered by anyone at the store. We are having a NYE party tomorrow and 3 of the 6 rooms are not finished. If you are considering the Shade Store, I recommend you look at other options. As I said earlier.. impressive. read more

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Ordered whole house window solar shades for 15 large windows. Waited three weeks for installation - fine, installation day comes and they show up 4 hours after (4:45P) their start time. Tell us that it's a 4-5hr job. Five days later we get a call that the install can take place in three weeks. Very poor service for the expensive price tag. I would definitely not recommend using them as they also make multiple mistakes in measuring which delay the project. read more

As a designer I LOVE The Shade Store. Great quality with a ton of options for any project. Today I needed to grab some samples for a project I am working on. I was greeted by Joel, who was very kind and helpful. After I explained the project, he was able to point me to the fabrics I was looking for. Chris, was also able to point me in the direction of some material I might like, as we all continued to talk about the project; Chris was very friendly. Beautiful store, easy parking in back, and a great atmosphere with good tunes! * Corporate: if you see this, help these guys get the AC fixed. At 10 am in February it was already getting very warm and stuffy. I can't imagine what your Design Consultants and clients have to endure as it gets warmer. read more

The Shade Store - Shades & Blinds Near Me - Palm Desert, California

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Christopher was extremely knowledgeable and helpful in steering us in the right direction for window coverings. I've found both Christopher and Patrick (their installer) very helpful. Despite a few shades that need to be repaired, I'd still recommend the Shade Store. They have top quality products and service. read more

We recently purchased eight shades from The Shade Store and had them installed. Our experience with Christopher was fantastic, he was very knowledgeable of all products and provided very professional customer service. Patrick installed our shades, he is amazing, very skilled, and extremely professional. The purchase and installation were worth every cent we paid. We highly recommend The Shade Store. read more

What a disappointment. In January 2025, we ordered new valances/cornices for our family and living rooms along with a roman shade for our breakfast room door. We were continually misled on when these items would arrive and when they could be installed. The roman shade arrived first and was hung only to find black marks/holes in it. I reached out to Christopher and then corporate to ask for the shade to be replaced. I waited on the cornices as they were promised to me by a certain date. (I had an event and was told they would arrive in plenty of time.) We received an email with an installation date only to have Christopher tell us they hadn't been shipped. When they were finally shipped and delivered they came in damaged boxes. We were told they could not schedule an installation until the products were on site. While waiting for installation, I opened the top box only to find that they were wrapped in tissue paper with a little plastic around them. They were ruined. All this time, I was emailing, calling for assistance. The customer service rep assigned to our acct was replaced by someone else midway through the process. Christopher stopped answering my emails and calls. At first we were told we could not get a refund but I pressed and about three weeks later The Shade Store came to get the damaged cornices, we received our money back. BTW, we paid in full upfront, as is their policy. The quality of the shade and what I saw of the damaged cornices was bad but the customer service and lack of care were worse than any I have worked with in building and/or remodeling our homes. It took hours of time to pick out the fabric, trim, meet with the guy that measures, deal with the installed, ruined roman shade, the correspondence on delivery and installation dates, the guys that came to break down and haul off the damaged pieces and effort to get our money back. All to end up with nothing. No one seemed to care. Starting over and I am hearing from others that they too have had issues with this company. read more

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Very nice staff but prices were ridiculous for what we asked for. We were quoted almost 20K for a portion of our home.

The Shade Store didn't want to come to our house, take measurements, and provide us with an estimate for motorized shades. Instead, they wanted us to take time out of our day to drive to their store. This is completely backwards and not the type of business practice we want to support. read more

Christopher was wonderful to work with. He was professional, and very helpful from the beginning with all of the design decisions. All the way to end with punctual, and beautiful installation. I highly recommend the Shade Store. read more

I love the people there their techs are second to none. The design is impeccable. Their product is garbage. I have had NOTHING but problems with everything they installed. This is the start of a larger campaign I will run on them. 15 K for window treatments, and you can't answer for your shoddy product? It isn't your people it's your corporate mindset. Let me be clear and direct. A year of dealing with their product and I am disgusted. It's a shame, and a sham. read more

I ordered shades for my entire house and when they were installed every shade fit in the window differently, with various gaps, some over an inch, letting in a lot of light. When I submitted a complaint they sent the same installer, who said the variations are common and within their expectations. I'm very disappointed and spent a lot of money for a very poor outcome. I would never recommend The Shade Store. read more

I'm not sure what is worse here: the shoddy quality of their products or terrible customer service. We bought some curtain rails, which not only looked cheap but the measurements were wrong. Now I've been trying to reach someone for two months now to get a replacement and have them installed. Terrible company read more

Patrick (the installer) was friendly , on task and on time! The Shade store had exactly what I needed to provide shade to our living space and kitchen! read more

The Shade Store - Shades & Blinds Near Me - Palm Desert, California

I absolutely love The Shade Store! This is the 2nd home I've used them for and I am so pleased with the style, quality of the products, installers & their customer service. My rep Christopher at the El Paseo showroom location is the best! He knows his stuff. He's mellow, not pushy and very on top of it. I recommend him/The Shade Store to all my friends who need window treatments. read more

Very good experience working with Joel from picking up products to follow through on delivery and installation. Very happy with Patrick who installed the shades, very professional, efficient and friendly. read more

I used The Shade Store in Palm Desert when ordering shades for a master bedroom in a remodel I was working on. Christopher was my salesperson and he was helpful and professional in assisting me to choose the correct track and drapes for the aesthetic we were going for. We ended up choosing a ceiling-mounted track with light-filtering plus stationary wool drapes, and they are absolutely gorgeous! Many thanks to Christopher and the installation crew! read more

Had my shades Installed last week and I'm so glad I contacted shade store . I checked out there blinds online and had them send someone out to measure . Mario came to my home very professional in uniform taking extra precautions with COVID wearing mask and booties for there shoes. I absolutely love this company felt very safe with all the process. Would highly recommend them they even clean up after themselves I stepped out while Mario was installing my shades came back and had my shades up blocking out the hot sun and I saw no mess to have to clean up after them. Everything was fantastic loved it all so much ! read more

Christopher was great to work with and I can't say enough good things about The Shade Store. I moved into a new home and did a full-house project of window coverings, and I interviewed several companies -- both local and national brands -- to make sure I got the best value for my money. In the end, it wasn't even a close competition. Christopher walked me thru the process & was extremely helpful & responsive. The Shade Store sent out someone to measure my windows, got my order done very fast, and then sent out the installer, who was excellent. I think customer service is lacking in a lot of companies these days, but not at The Shade Store. Everyone was great and I know I got the best product, price and customer service possible. I would definitely recommend The Shade Store to anyone looking for a fast, easy and problem-free experience with window coverings. read more

Working with Christopher at The Shade Store on El Paseo was so easy. We worked through some options of fabrics, rollers... after making our choices and ordering we realized we needed to make a change, needed to add to the order, take additional measurements. All was very easy from the store and remotely as needed. Christopher and his team were very professional and helpful through-out the process. I highly recommend The Shade Store! read more

Ordering my shades was easy. Joel and Chris at the store were attentive, helpful, and lovely to deal with. The shade installer, Patrick, was great as well. He showed up on time, he was courteous and professional and did a great job. I love my shades! read more

I was in the market for new motorized shades and wasn't particularly happy with the company who installed my manual shades a few years ago. I did a Google search and came across The Shade Store's website, and was immediately impressed by its appearance and ease of use. I sent a request for more information and was contacted by a representative that very same day. From that point on, every aspect of the experience was efficient, seamless, and one of the most professional experiences I've ever had with a service provider. I was able to book an appointment online to have the measurements taken, received excellent customer service in the showroom, everything showed up on time, and the installers were fantastic. And every step of the way I was receiving text and email updates. I love my new shades and if it were possible to provide a six-star review, I would! read more

Our designer, Joel Bulik, was fabulous! Very responsive with excellent taste! Our installation professional, Patrick, was also magnificent! Patrick went way over and beyond the requirements for the job to ensure that we were pleased with our new window treatments. It was a top-notch experience all around. read more

these guys were excellent. couldn't of expected more from Chris and his delivery team. highly recommend them were any decorating needs!

We very much enjoyed working with Christopher at The Shade Store. He has a terrific sense of style and color and an abundance of patience during all of our design revisions. The shades turned out exactly as we envisioned. Thanks also to the great team who measured and installed them. Highly recommended! read more

Christopher at The Shade Store really knows his products, makes solid recommendations, gives you options to consider, and is top shelf all the way from the first store visit through installation! Placing the order was so easy and he remained available throughout the entire process to answer questions and make any changes we requested. Customer satisfaction is Christopher's top priority. The measuring team is also top shelf, arriving on time, asking about our preferences for how the shades will be installed, and following all the current COVID protocol when entering our home. The installers for our various installations were also prompt, polite, followed all COVID protocols, cleaned up after drilling the brackets and did an overall fantastic job! This week Sayed installed a window shade with a solar charger, and offered to program the remote to include another solar shade. I didn't even have to ask, he was one step ahead of me! He was prompt, professional, friendly and went the additional mile to make the installation a positive experience and our use of the remote so easy! Thank you The Shade Store! I'm looking forward to future installations with you. Susan H., Palm Desert read more

Today is the final install on multiple shade orders for both of our homes in Rancho Mirage and Big Bear Lake, CA. I have been working with Aliana Hart at the El Paseo Office since April of last year. Aliana went above and beyond expectations in helping me select the appropriate fabrics, colors and motorized lifts to replace the old vertical blinds (1998) in our new residence in Rancho Mirage. Her experience in interior design was obvious and helpful with her knowledge of all of the different type of fabrics, the lightening effects and whether to go with manual or motorized options. All of the questions and concerns I had with my order (12 windows and 2 sliders) were addressed to my satisfaction. The final product was a beautiful addition to our new home. I was so impressed with Aliana's talents, that I asked her to help me with the windows and slider of our cabin in Fawnskin. Again, her help in selecting the fabrics and blackout shades (direct sunlight throughout the day), based on the pictures she was provided, resulted in a stunning, complementary look that completes the cabin. As an added note - when Aliana was out of the office on medical leave, Chris Macaluso at the El Paseo office, seamlessly stepped in and completed the order to my satisfaction. They are a wonderful team who made the experience a very enjoyable and satisfactory one. Love my blinds! Ann S. - Rancho Mirage, CA read more