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    The Shade Store

    3.8 (26 reviews)
    Closed 9:00 am - 5:00 pm
    Updated 2 weeks ago

    Services - The Shade Store

    Blind installation

    Curtain or drape installation

    Shade installation

    5 More Services

    Valance or cornice installation

    Window treatment installation or replacement

    Motorize existing window treatment

    Window treatment removal

    Window treatment repair

    The Shade Store Photos

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    The corner of one of the cornices....

    What a disappointment. In January 2025, we ordered new valances/cornices for our family and living rooms along with a roman shade for our breakfast room door. We were continually misled on when these items would arrive and when they could be installed. The roman shade arrived first and was hung only to find black marks/holes in it. I reached out to Christopher and then corporate to ask for the shade to be replaced. I waited on the cornices as they were promised to me by a certain date. (I had an event and was told they would arrive in plenty of time.) We received an email with an installation date only to have Christopher tell us they hadn't been shipped. When they were finally shipped and delivered they came in damaged boxes. We were told they could not schedule an installation until the products were on site. While waiting for installation, I opened the top box only to find that they were wrapped in tissue paper with a little plastic around them. They were ruined. All this time, I was emailing, calling for assistance. The customer service rep assigned to our acct was replaced by someone else midway through the process. Christopher stopped answering my emails and calls. At first we were told we could not get a refund but I pressed and about three weeks later The Shade Store came to get the damaged cornices, we received our money back. BTW, we paid in full upfront, as is their policy. The quality of the shade and what I saw of the damaged cornices was bad but the customer service and lack of care were worse than any I have worked with in building and/or remodeling our homes. It took hours of time to pick out the fabric, trim, meet with the guy that measures, deal with the installed, ruined roman shade, the correspondence on delivery and installation dates, the guys that came to break down and haul off the damaged pieces and effort to get our money back. All to end up with nothing. No one seemed to care. Starting over and I am hearing from others that they too have had issues with this company.

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    5 months ago

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    Karissa Baboian

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    4 months ago

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    3 years ago

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    1 year ago

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    1 year ago

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    1 year ago

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    2 years ago

    Very nice staff but prices were ridiculous for what we asked for. We were quoted almost 20K for a portion of our home.

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    3 years ago

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    4 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    5 years ago

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    4 years ago

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    3 years ago

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    3 years ago

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    4 years ago

    these guys were excellent. couldn't of expected more from Chris and his delivery team. highly recommend them were any decorating needs!

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    4 years ago

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    5 years ago

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    Ask the Community - The Shade Store

    Review Highlights - The Shade Store

    Our experience with Christopher was fantastic, he was very knowledgeable of all products and provided very professional customer service.

    Mentioned in 10 reviews

    Read more highlights

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    Daniel was so sweet! He was so patient as he showed us all of his samples. We were so lost in what…read moreto pick and his input was so helpful. Didn't force me to choose something right away which was nice. I was able to think about it. Which I'm glad he was so patient and let us ask a million questions. I'm so glad we went with him and his company. Got exactly what we wanted. Ones we got are super white, have the stick thing in the back instead of in front. Also it's cool the windows can be all open out halfway open for some privacy while still having some light in. I put up some pictures to show. If you want great service with good price go with him! I'll def be recommending him to others.

    The Shade Store - blinds - Updated May 2026

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