Unfortunately, CMC Funding bought my mortgage…read more Late November 2013 I received a letter saying my escrow account was short by $501. One of my options was to pay the shortage and increase my monthly payment. I pay all my bills online through my bank, so I paid the $501 shortage on December 11th. Starting January 2014, I increased my payments to the amount specified in the letter. On the February statement, everything was screwed up!!! I called and found out they applied the $501 as a mortgage payment and then did not apply the January payment at all so a late fee was generated. I THOUGHT I got everything straightened out with this first phone call. March 25th, while I was on VACATION, I started receiving a lot of calls from CMC. I finally picked up suspecting that everything was again screwed up on their end. Their complaint was that my mortgage payment was too low. I went through the whole fiasco with the CS rep explaining what had happened, and that I indeed was paying the correct amount after paying the escrow shortage. Since I needed to be at home to find the letter to confirm that I was making the correct payment, this process took 2 days and a few phone calls on my behalf. In the end, CS rep again told me everything was straightened out. I requested a followup call to make sure this was true. I never received a call, and as I later found out on April 25th, the call that they made was dropped....so of course nobody called me back!!! April 25th - I look at my statement and see that there are now 2 late fees!!! REALLY? I review my online bill pay service to make sure there were no late payments (there weren't!) So AGAIN, I call customer service to find out what else has been screwed up. Turns out, since they didn't apply the January or February payments that they RECEIVED FROM ME ON TIME, they decided to charge ME a late fee. LOVELY!!! Each time I called CMC Funding, I asked to speak with a supervisor in hopes that they would be able to sort out their screw-up. ALL 3 TIMES I WAS GIVEN THE EXCUSE THAT A SUPERVISOR WAS NOT AVAILABLE. On April 25th (today), I again requested a call back, so we will see if that happens or not. I asked the CS rep "What agency would I complain to if this doesn't get resolved?" She proceeded to give me their complaint resolution which only involved sending something in writing. I clarified that I wanted the name and number of the outside agency that regulates them b/c if it was not straightened out by the time I see my next statement I would be filing a complaint. A great example of giving CUSTOMER UN-SERVICE!!! It's unbelievable that I paid the escrow shortage ON TIME, and made the new payment ON TIME, and 4 months out, things are STILL SCREWED UP ON THEIR END!!!! You wouldn't think mortgage / loan servicing would be rocket science would you??? ***BIG HUGE SIGH***

I had a very positive experience working with Rebecca Madej and Teasha Campbell at Cunningham &…read moreCompany. Their office is conveniently on Fairview Rd for quick drop offs of info or signing things. I really did almost everything by phone or email though & that worked well for me. It was also nice to be able to drop in as I needed to without having an appointment as the team knows what's going on and is quick to help you, no matter who is there. I would recommend Rebecca and Teasha for great customer service and efficiency.

WHATEVER YOU DO. DO NOT RENT WITH THEM!!! Make sure to take pictures of EVERYTHING if you do…read morebecause they will charge you in the end. When we moved in we were missing screens on our windows. There was trash PILED in the garaged from the previous tenants and the carpets were FILTHY. When we brought it up to the manager she laughed at us and said that the windows aren't even supposed to have screens. When we moved out. We were charged for the missing screens that we brought up initially. Needless to say if you can rent with another company PLEASE do so. Very unprofessional. The manager Dawn was not helpful in anyway. She LAUGHED in my roommates faces and didn't offer any help. If I could give zero stars I would. Seriously do yourself a favor and steer clear.

This has been a terrible renting experience. they never answer the phone and it takes about 6 phone…read morecalls to get anyone to call you back. they don't have an emergency line for things like the water being cut off for 2 days on the weekend. it took 3 trips out to get one thing fixed. they do absolutely no maintenance or updating. then they have no confidentiality when you ask a question. I own 2 properties as well and i can say i would never ever let them come close to mananging any property of mine. then they raised the rent for just yearly renewal when they haven't helped or fixed anything we asked in a timely manner. AWEFUL

After moving in I found an infested oven full of roaches. I tried to ask for help, and they pointed…read moreto the contract saying once I move in its my issue. Considering the amount of eggs and dead cockroaches found inside the oven it's apparent the issue has been long lasting maybe more than one year. Maintenance requests are never taken care of, my access ladder to my attic, guest door not being able to shut, and electrical issues have been an "open request" for more than three months! The contractor was smoking a cigarette when I walked into the house to inspect the home when I first moved in, not to mention he degraded me insulted my intelligence and had not finished any of the work! Took shortcuts to save him money, and then the Rebhan group supported him and backed him up. It has never been an easy transaction for me. I would highly recommend you to look elsewhere.

Just terrible! Sounds like they use a third party customer service company. Automated messages that…read morepromise call backs or emails that don't come. I wasted a week of phone calls with no resolution.

Called customer service for my mother who lives in Birkdale. Spoke with three difference…read morerepresentatives who I could not understand and who hung up on me after being on hold for 15 minutes the second time. Extremely frustrating. The neighborhood rules are not enforced and the neighborhood is looking so run down. I have lived in HOA's all over the country and, FSR, is by far, the worst!