Attention: Management
Hello,
I'd like to let you know about my visit I had last night (3/12/19) around 6:50pm for my wife's birthday. There were many mistakes throughout the night.
First off the bread was not served until 70% of the way through The meal and only until we had mentioned the food mistakes twice.
We order the brussels sprouts, and one pork taco to start.
The taco came out just before the Brussels and the Brussels were not roasted, more like sautéed with water. There was no seasoning whatsoever on the brussels sprouts the only seasoning was what tasted like overly spiced unbalanced coconut curry at the base of the dish with plain yogurt sloppily on top with unseasoned crispy shallots. I tried 2 times to eat this dish and neither of us could finish it.
My pork taco was good, however the jalapeño sauce was very runny and almost nowhere to be seen or tasted.
It was quite some time until we got rid of the Brussels from our table. We both ordered the orchard salad (one of my personal favorites) I have had it many times and I know that dish inside and out. I requested saga blue cheese on the side and my wife requested bacon on the side as she is a vegetarian .
The salads took 30 minutes and the server mentioned "we had a mistake in the kitchen we had a remake of it" but it still should not have taken that long. Many times I looked back and the grande manager Cook was gone from the station and the sauté chef had one headphone in one of his ears as he was washing his hands! I'm not sure if your policy has changed but every restaurant Ive worked has a no headphones or phones allowed on the floor policy.
At one time I saw the chef on duty go to the bar and have a drink out of what looked like a highball glass full of a liquid that Looked like a medium brown liquor.
The salads came out, we began to eat them and I noticed one bite in that there was no Marcona almonds.
I asked the server if he had any other nuts when he came by to check up on us, and he said no. I mentioned do you have cashews he said no. There were pecans on the menu with the sweet potato bisque. He could have mentioned those instead. He did not tell me before I order the salad that the marcona almonds were 86'd.
My wife had pieces of bacon stuck on the blue cheese and the side of cheese that they gave me was Brie crumbled up instead of Saga blue cheese. It was very frustrating at this point because they had been almost 45 minutes and we were both hungry and irritated.
My wife also ordered the French onion soup and when she got that she was extremely disappointed because it was a mess, there was no layer of cheese sealing in the hot soup, and the broth was very thick and almost had a undeveloped flavor profile.
It had looks like there was a crouton with some cheese on it.
I had tried the soup and I agree with my wife it was not very flavorful, we sent that back.
She sent this soup back and got the Brie, which is consistent.
This had been a special night for me and my wife. It was her Birthday and we never go out for reasons like this. I didn't expect this to happen to us on the one time we get a babysitter and go out to eat it, was quite frustrating.
We packed up the salads and took them home. The server brought the dessert menu to us at that time and offered a dessert on the house. Our server did not compliment our meal at all even though our bill was only $33 and some change. We had to leave.
All in all one of the worst restaurant experiences I've had in a very long time. The diner down the street could do better. I hope that you read this to your staff, both front and back of the house and understand that they need to step their game up. Just because they were once a restaurant of the year when it was formally run by Chef James Rigato that does not mean you can pull the wool over people's eyes and serve whatever you would like without any sort of integrity behind the food.
I worked with James when The Root first opened and if James were still there this would not be accepted. I feel very badly that it's gone down this route. read more