We purchased a used rod and reel at this location. During the checkout process nothing was told to us that the used rod and reel was "as is". We made one cast and the reel broke. Next day we returned the rod and reel to be told that it was sold as is. Again no sign whatsoever stating such and the receipt stated that for a refund on a return, you would need the original receipt - which we had. There is an older gentleman there that has absolutely zero customer service skills. He has over the years acted as if the clients were a bother to him. He put us in touch with the "reel guy" who informed us that we had a serious issue with our reel. He also has zero customer service skills. When we told him that we had purchased the reel from them just the day before, he put the rod in our sons hand, stated have a nice day and walked off. It was the worst experience ever trying to get him to come back out from behind his glass and talk about it. We asked to see the manager and had to argue with him how the reel was purchased just the day before and be told that they do not inspect the items that they take in and sell as used. Why would you not? He finally made it right and issued a refund. We are still waiting for that to show in our account but he did his best to please us and hurriedly get us out of his store.
We have been clients of this store for years and have spent a lot there with fishing gear , T-shirts' etc. Even though they made this right with us, the personable customer service skills are lacking. They have lost our business for sure! read more