Verizon allowed for my phone number to be stolen. They sent me a text message in the process and…read morewhen I responded that it was fraud they said they were closed for the day. As result I had fraud on my debit cards. My email accounts have all been stolen with passwords changed. And I am living in tech technology hell. Thank you, Verizon for being a totally incompetent corporation. When I went to get Support from your offices, you were totally useless. hello T-Mobile.

Brenden Burton, the store manager-sold me a IPhone 16 pro max under false pretenses…read more I came in the store on May 15th, 2025 at 1300 hours, in a panic due to my phone displaying a white screen(Unable to shut off and or make phone calls). I explained to Brenden that I my phone has all of my cards and important information on it, and how I lost my physical cards during my move after last hurricane season so my current phone is my livelihood. have never dealt with a phone issue like this and I have a warranty but I have never used it. I asked Brenden if I could just get my phone screen fixed and keep my same phone. He said no and explained to me that my current phone (XS MAX) would have to be sent out and I would have to get a refurbished phone as a replacement, and I would lose all of my current phone's data(pictures). He said that the only way I would be able to save my data off of my XS MAX IPhone would be if I purchased a new phone with him today and I could then take it to the phone repair store "Ubreakifix" and they would put a "Temporary fix" on the screen so I could transfer all of my data over for free. Then I had 30 days to return the "Temporarily fixed" phone back to the Verizon location. I explained to Brenden Burton that I don't have cards and I would have to leave the Verizon location and head to my local bank to pay for the phone in cash. I came back to the Verizon location and purchased the IPhone 16 under the "trade in deal" , which completely switched my phone bill and had me pay a down payment of 162.89$. I arrived to the "Ubreakifix" location after leaving the Verizon located and Was informed by the repair technician, Richard P that there's no such thing as a temporary phone fix and the repairs that were made to my phone at the "Ubreakifix" location has completely resolved the issue that I had prior to having my phone fixed. I headed back to the Verizon store and was told that I could not get a full refund due to being serviced. Brenden Burton took advantage of the situation because I was in a panic and I am under my mother's cell phone plan and have little to no knowledge of the logistics of the phone warranty. The only positive about this situation is that when coming back to the Verizon store is that associate Gina E was helpful and politely explained the refund process.

Our business has had a persistent phone issue for the past year and a half. We've had countless…read moretechs from the phone company come by, apply a temporary fix, and head on their way, only for the problem to resurface a few days/weeks later. The issue has been OK for a few months but recently came back with a vengeance. Not only did the Tampa Bay Telephone folks come out for a look at the issue on short notice, they also came back the following day on very short notice to work with the phone company tech on getting the issue resolved the right way! More importantly, they explained what was causing the issue, so I have a high degree of confidence that it won't return, now that I know what was causing it. This is just one experience, but the Tampa Bay Telephone crew were professional, honest, and willing to work with me to actually find the root of the problem, which is something that I've practically begged the phone company to let me give them money to do. Less than $70 later and the problem is fixed. I should've called Tampa Bay Telephone a year and a half ago!

From the owner: Telephone System Vendorread more

Michelle and the team were amazing. Very helpful, kind, and knowledgeable. Got the family new…read morephones and saved $. Can't beat that. Can't wait until Verizon Home Internet is available in my neighborhood.

***ANOTHER HORRIBLE CUSTOMER SERVICE RESPONSE***** Please…read moresee the pathetic attempt to reach me below. After emailing Verizon, their customer service team sent me a return email stating "we are so sorry for your inconvenience; if there is anything further we can help with, please do not hesitate to contact us"--absolutely NOTHING has been done and the collections agency informed me know that "A Verizon Manager" made notes on my profile not to speak with me. WOW. What customer Service. Go to Team Mobile! Stephanie--the regional manager--shouldn't be in customer service. And her staff does whatever they want to for "the sale." Do NOT waste your time with Verizon; I'm with Team Mobile now and I love them. After 20 years with Verizon, I kick myself for not leaving sooner!