We recently held an event at this venue and had an extremely disappointing experience. On the day of the event, The Palace's team was uncooperative, disrespectful, and repeatedly used profanity when speaking to us.
The venue also failed to honor key terms of our contract, which included early access for setup and use of both floors. Despite this agreement, we were denied early entry and were not permitted to use the second floor. Instead, the venue began selling tickets to a separate event on that floor, which directly conflicted with our contracted use of the space.
When we attempted to contact the person who coordinated our event, he repeatedly avoided our calls. When we finally reached him, he also spoke to us disrespectfully and used profanity. Based on our experience, I would not recommend this venue to anyone planning an event. read more