No fire instructions. I never saw a fire extinguisher. Hair all over the carpet which was never…read morecleaned while I was there. I would never stay there again. Worst B&B I've ever stayed in and I stay in a lot.

Terrible experience! Booked 3 rooms weeks in advance (plus another 2 rooms booked separately) and…read morecheck in was advertised as 14:00, our party arrived at around 18:00 to be told the rooms hadn't been cleaned yet, and no indication of time they would be ready. The staff seemed to have no idea of what was going on and just kept telling us 'there's nothing we can do we're short staffed'. There was no manager on site and nobody who was able to help us. The rooms were eventually 'ready' at around 19:15. We had travelled for a surprise party we were attending in Nailsea and this made all of us late and missing the time we were due to arrive. Once in the rooms it was clear they had been rushed and were all in need of a deep clean and some TLC. Thick dust on skirting boards, stained carpets covered in bits, dirty shower screens, splatters down the walls and just generally very very grubby. It's obvious they've not been properly cleaned in a long time. The girl that was there cleaning was doing the best she could but had told us that she hadn't been called in until well after 14:00 when the rooms should have been ready. If we didn't have somewhere to be, and hadn't paid in advance, we most definitely would have found somewhere else to stay. In the morning we opened the window to let in some fresh air, as the rooms were very warm, only to find our room was above the staff smoking area. It instantly made our room stink of cigarette smoke as well as hearing the staff swearing and hollering below. Breakfast consisted of some pre packed pastries and dirty glasses for the juice, we had to go and ask for some clean glasses from the bar. The 'manager' was on site the following morning sat in the bar area. He was apparently aware of the issues but made no effort to come over to us with an apology or any solution or even bother to make contact with us. When we approached him all he kept repeating was 'I apologise but were short staffed, there's nothing I can do'. THATS YOUR JOB AS A MANAGER! I fully appreciate that things happen, it's life and things don't always go to plan, but it's the way things are dealt with. We received zero communication in advance to say there may be a delay with our room, this would have enabled us to make alternate plans etc. He then told us that it would be the same situation that evening for other guests arriving, with no indication of him or the other members of staff on site making any effort to solve the the situation and start cleaning rooms ready. They basically did not really care. Overall a terrible experience and would not stay here or recommended to anyone. If you want a clean room and a decent nights stay head to the Rising Sun down the road!

Not sure which George pub the other reviewer was talking about, as this one is in BACKWELL! Update…read more good ale and decent food too. Always seems busy, which must be a good sign!

Terrible communication skills from the owner. Avoid this…read moreplace at all costs. There is much better accommodation nearby for a more reasonable price.