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The Nest

4.5 (2 reviews)

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5 years ago

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west elm

west elm

(13 reviews)

$$$

Midtown

Great casual furniture and decor, with design assistance available, in a great Classen OKC…read morelocation, and in Utica Square in Tulsa.

Our designer was Gracie Falls. Waited a bit to write this. Purchased on 5/3/25 @ 1235 - 1st table:…read moredelivery date between 5-11 - 5-25-25, 2nd table del: 5/27 - 6-7-25, couch del: 6-18 - 7-2, chair del: 9-3 - 9-17-25. Was told by Mrs. Falls you will receive a phone call 24hrs prior to delivery. 1st item was the table to be delivered 5/11-5/25, never received a call so on 5-27 "was trying to be patient" called West Elm and spoke with Manger "Danielle." Asked where our first item was and she verbally stated, "I don't know, I don't do shipping, you will have to call customer service!" Due to family emergency I had to wait a few days. Called customer service (5/30/25 @ 1000, and spoke with "Terry"? Who stated, YOU WILL NOT RECEIVE ANY OF YOUR ITEMS UNTIL THE LAST ITEM IS RECEIVED AT OUR CENTRAL DISTRIBUTION CENTER *Dallas* My reply "We just moved to Tulsa - we bought our items May 3rd? We have NO FURNITURE, you gave us 4 individual shipping dates, so we won't receive ANY of our items until SEPTEMBER?" Terry = yep!!! DROVE TO WEST ELM and introduced myself to ? The Manager ? Danielle! On 5/3125 @ 0920 I asked "Danielle" Where are our items and why were we given "approximate" delivery dates for all our items that won't arrive now until September? "Danielle's" explanation was, " it's the white glove treatment and I don't control or do shipping. My reply "Well why the hell is Mrs Falls YOUR FLOOR SALES DESIGNER providing customers specific shipping date windows for individual purchased items? "Danielle" had no response and is basically is a mouth breather and only stayed with conviction "I don't do shipping and I don't control shipping, I Don't DO THAT!" AND YES THAT IS A DIRECT QUOTE AND I HAVE MY NOTES from our chat. Mrs Falls and Danielle are a complete waste of time and West Elm is joke. If we weren't given FALSE shipping information and informed NONE of items would not ship until our last item was "manufactured" and received in September, since we purchased in May, we would have NEVER purchased a single item from West Elm and their disrespectful, ITS NOT MY JOB manager and staff.

The Nest - homedecor - Updated May 2026

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