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The Neighborhood Computer Guy

5.0 (1 review)
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12 years ago

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Napa One - iMacs, Minis, & Thunderbolt Displays

Napa One

(26 reviews)

My 2010 27" iMac was becoming unresponsive while typing emails, and I shut it down with the power…read moreswitch. This also happened about a month ago, but I was able to reboot in Safe Mode. Not this time! It would not boot in spite of more than 6 hours of DIY recovery attempts. I found Napa One with a Google search, and sent Don Hirsohn a detailed email describing the Mac, OS, and problems. I asked if he could restore it and recover 650 GB of applications and data. He replied immediately that he could do that, and I arranged to bring the Mac to him in Napa the next morning. He was able to reboot the Mac that day but determined the HDD was failing. He recommended replacing it with a 1TB solid state drive. The drive was ordered and received in 3 days. Don then restored the Mac from my TimeMachine drive. The Mac is working perfectly now with all files intact. A lifesaver! Loading apps and large files is noticeably faster with the SSD. Some apps required recertification, and he advised me how to do that for my Microsoft Office products. He also made a bootable USB drive as a savior for any future recurrences. Don was very knowledgeable about the problem and very responsive. He charged a fair price for his services and for the new drive. I am 100% pleased and I recommend Don highly. He is now my go-to person for any future Mac issues.

I have not found anyone who understands the inner workings of Apple's Macintosh and has always…read morefixed any problem I've had. Don ordered my last Mac and was extremely glad I went through him because he saved me money by handling the order. PS: doesn't charge a fortune. A satisfied client Jim Hilsabeck Napa

The Neighborhood Computer Guy - itservices - Updated May 2026

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