Just had a horrible experience with this company and am now not surprised to find damning forum threads at the top of the Google listings when searching for their company.
Took my car in to have an oil leak looked at and for 4 new tyres. I was told there was oil coming from two places. 1, a split breather pipe (£65 parts + labour). 2, the engine rocker cover, (£300 parts + labour).
They also charged me a diagnostics fee at £37.50 and £60 to have the engine steam cleaned to locate the leaks.
3 days later... I notice the same size patch of oil on my driveway as when I took the car in before! I immediately called them and was told to bring the car in. What do you know, they've found another leak. This time it's the oil pressure switch and I'm charged £70 parts and labour + £5 for oil.
Another few days later and I'm on the motorway, as soon as I go over 60-70mph, my steering wheel starts vibrating! I've been charged for 4 new tyres + balancing. I call them again and I have to make another appointment. It was booked for 4pm this afternoon. I rang to cancel the appointment earlier in the day as I couldn't make it, so rescheduled for 11am the following day. I'll have to wait in their office for an hour while they sort it.
However, my plans for the afternoon/evening were cancelled and I called them 30 mins later to say I could make the 4pm appointment. I'm now speaking with someone else. This guy (who later tells me he's the owner) tells me that they can't do it this afternoon and I'll have to bring it in the next day. I explained that I'd only just cancelled it and he said, "well to be honest, whoever told you to bring it in at 4pm shouldn't have done anyway". Nice. But if they've decided they can't do it, fine. He then asks me what the problem is, so I start telling him and he interrupts me and says something to the effect of, "ok, I don't need a life story". I said, "excuse me?" and he ranted, "just bring it in tomorrow... and don't cancel again." To my amazement he then hangs up.
I can imagine that you're probably thinking that I have said something in the midst of this to warrant such behaviour. BUT I can assure you I hadn't. I am a very reasonable person, even though I had been ripped off and messed about. This guy basically thinks by behaving like this I will just go away and they'll not have to correct for their errors.
I called him back and demanded that he apologised. He refused and had the gall to state that I had messed him about! I think he's done this before
So I am sat here at my computer, wasting even more time to make sure you are not messed about in the same way!
AVOID THIS COMPANY LIKE THE PLAGUE. read more