My wife and I had a wonderful time at this Margaritaville resort. I'm glad that I hadn't read most…read moreof the reviews prior to visiting, since many of the other reviewers commented about their frustration on issues that I knew about in advance.. I knew that the mandatory valet parking fee was expensive, and I knew that the resort fee was uncomfortably high. I also knew the Margaritaville brand, and that there would likely be a disconnect between the lake/ mountain experience of Lake Tahoe versus the traditional Margaritaville palm tree vibe. All of that said, there's a lot to like here. The rooms are large, with a separate living room area from the bedroom, there's a dining table, mini fridge, safe in the room, and the water pressure is pretty decent from the handheld shower head. The location is also wonderful, just feet away from the major casinos on the Nevada side, lots of restaurants and retail, the marina, Heavenly village, Edgewood, etc. We spent more time outside the room then we did inside. The TV channels having pretty basic cable was a bit of an annoyance, but since they do have Chromecast, I was able to cast my own TV apps from my phone to the hotel TV. The hotel had a musician come in daily (nice touch), and from their position in the lobby, their voice carried throughout the entire hotel. The hotel itself gives off a layout vibe of an Embassy suites - about eight floors of rooms around a middle courtyard that has the breakfast restaurant on one side, the bar and other seating on the opposite side, and lots of foliage all over. There's also a lot of colorful seating with umbrella covering around the outside of the hotel, which makes indoor / outdoor living easy. That said, I am disappointed with the management/leadership of this hotel, as all of the biggest frustrations are simple fixes that have come up in recurring complaints on this review site. People complain about the lack of engagement at check-in, and I experienced the same thing. Teaching people in hospitality on how to engage with traveling guests is part art and part operational science, but despite all the people who have complained about it, it's still not fixed. I pray that somebody from Margaritaville leadership would take over and start training on how to speak to a customer. I've experienced far better engagement from the cashiers at my local supermarket than I did at this hotel. I've personally trained hundreds of customer service representatives in my 30-plus year career, I was tempted to start teaching people on the spot. Come on Margaritaville, please be better. I've also been trying to come up with a better word for the shuttle management, but I just have to use the word dumb. Before we arrived, I received a text from the hotel informing me of the available shuttle to take us around the local area, and encouraging me to ask the front desk when I arrive. I did ask the front desk agent, and she shared "I don't know when the shuttle runs - it just kind of goes around in a loop. We don't have anything to do with it, you should ask the valet." So I then went to the valet booth, where they said "yeah, it's here when it's here, it picks up and drops off on its own schedule, you should ask the guys who park cars if they've seen it yet today." So when we wanted to go to the marina, we stood out in front and asked the parking attendant, and he encouraged us to stand by the trash can and wait. We waited about 5 minutes (the shuttle was there with hazards flashing, they just couldn't find the driver) at which point we decided to just walk the 1.5 miles on our own. This hotel motivated us to get a lot of steps in over our 4 days.. we never did get to use the shuttle as it never seemed to be available. Even if the hotel has made the strategic decision not to put the shuttle on a fixed schedule, a true "resort" would say, "how about you enjoy our lobby comfortably, and when the shuttle arrives will come get you" (or something similar). To have a plan of putting customers next to the trash can, as a hospitality business, it's just bad leadership judgment. So overall, everything about this Margaritaville gives off the Embassy suites vibe (not a bad thing), from the rooms and layout to the amenities, even down to the "we clean your room when we feel like it" experience (for us, they randomly cleaned it after day 3 of our four-day visit)... And that all comes at a premium price, with additional fees. There's nothing that for me felt like a "resort." All of that is balanced against a great location and the laid-back Margaritaville appearance which I personally enjoy. I keep asking myself if I would stay there again - the best answer I have is probably not at these prices, but if the price was right I would give it another shot.

Honestly, not the best experience for an overpriced hotel. Let me start off with checkin - the…read morefront desk lady was nice, checked us in and provided the AMEX hotel collection welcome letter. We were told we were upgraded because of booking through Amex THC, however, I got the same Two queen bed premium suite that I booked. After calling and checking on the upgrade - they said "that was the upgrade because the hotel was filled with bookings". We didnt get any view or extra amenities. As soon as you enter the driveway - there is always a smell of smoking and weed both near the exits and in the hallways regardless of the no smoking signs everywhere. The bathroom is quite small and has a bit of mold growth on the ceilings, there is absolutely no ventilation nor exhaust in the bathroom. The rooms are small but they work, not many complaints there. The indoor pool is very musty and stinks of strong chlorine with no ventilation again. There is an outdoor patio attached to this but it was a wreck that guests probably have not kept well but the hotel staff also dont bother to clean during the day. The hotel does not have any self parking, and valet is $50-$60 on any given day. To top this off, the hotel charges $50 resort fee, $7 taxes on the resort fee for other amenities which includes a PRE ROUTED SHUTTLE. They say its a shuttle within a 4 mile radius but thats not true and it stops at a ski resort and something else. The only good thing for paying almost $1K for two nights was probably the $100 F&B credit with Amex THC that I could use at the cafe. This isn't even peak season, its late August.

I gad a nice time in South Lake Tahoe, staying at the Marriott's Timber Lodge Resort. I appreciate…read morethe cleanliness of the resort and the rooms. We stayed in a three-bedroom so my son and daughter's family could have their own space and bathrooms while sharing a living room and a kitchen. We were able to cook breakfast while the kids slept in and heat our leftovers from dining out, with the stove, dishwasher and full size refrigerator. We also took advantage of washing the kids swimwear in the washer and dryer in our room so they could rewear for the next day. I stayed in the 3rd bedroom with an adjoining door and had my own sink, microwave and small refrigerator when I wanted to sit on the loveseat and watch a different TV show in my room. There were 8 of us. The pool is so much fun for the kids. There's also a splash pad, and plenty of room with lounge chairs. There's two or three barbecue areas with tables with several barbecues to use. There's two best part is not having to clean it, because staff are there to keep it clean. Activities are provided for guests in the lobby or at the pool. There's a game room with several video games and we took advantage of the fitness rooms. I enjoyed the crafts we made and cookie decorating in the activity room. There is only one restaurant, Fire + Ice, on the property, but there are so many restaurants and stores right outside the gate from the pool and the lobby. The Gondala is right next to the hotel as well. So convenient to in the evening when there may be music and activities going on. We enjoy making s'mores, which the sell for $5, in the evening by the fire pit.

Stayed here as a guest of a vacation club owner. The rooms weren't as big as other Marriott…read morevacation clubs we have stayed at, but were decent. Rooms were clean and comfortable. Location in heavenly village is perfect for any season, as the gondola for skiiing is right outside the lobby, there are hikes in walking distance, and a short walk or drive to the lake. My biggest pain point Valet parking can take forever and is a pain and that it is the only Option. They only have one restaurant on site (fire and ice), which I didn't try. Check in time is 4pm, but unfortunately our room still wasn't ready until after 4:30pm. We stayed in a party of three two bedroom villas and they were all spread out. The pool area is nice and has a number of grill areas. There is also a kids craft and game room. No daily housekeeping though.

We stayed here in June when the high temperature outside was maybe low 80s…read more This hotel is hard to review because it is overall very lovely. We had a two bedroom suite, and the suite was quite large and comfortable. The showers were nice, the beds were comfortable, and it had all of the amenities we needed. My kids also enjoyed the pool and playground, and the area is beautiful. The staff was also very friendly and super responsive to questions and requests. But the heat in the rooms is very real. We figured with lower overnight lows that we would just pop open some windows and it would be fine. We live in a house with no a/c and that works for us at home. We also got two swamp coolers for the rooms and a fan. What I hadn't factored in is that for safety, the windows only open a bit- maybe 1/4 of the way? And only one window opens in any given area. That meant that our room did not cool from the outdoor air very much at all the first night despite our best efforts. Things were somewhat better by the second night, but still quite warm. We could only sleep with fans pointed directly at us all night. The hotel is very clear about this limitation of their rooms, so I'm only deducting on star, but know whether this will work for you.

Peeling paint, not maintained carpets and elevators, the room we received was sub par at best with…read morea weird platform under the tiny windows which didn't let in any breeze, and staff wasn't exactly accommodating. Unfortunate bc it has beautiful views and a good clubhouse experience

I checked in to this IHG inn at 2AM and a staff was fully available and friendly…read more I don't like the idea of outdoor buildings but what can I say. Parkings are plenty. Our room was neat and not dirty. Breakfast was served alright. I have no complaint.

Checked in and was given a dark, dingy, musty smelling first floor room. Opened the door to a…read morepuddle on the frayed rug with several other wet spots in the tiny room. Went back to the front desk - no sorry or other conciliatory words from what appeared to be the manager at the front desk. She proceeded to assign another first floor room in a different building. This room's rug wasn't frayed nor were there any obvious wet spots - but such a tiny, dark room - it was depressing. We left - gave up a night's fee. This is just wrong. Will never, ever stay at a Holiday Inn again, and we're IHG members. Yuck

3 1/2 stars overall Front desk staff on check lacked…read morecustomer service didn't explain anything about the resort activities (that the daily resort fees pay for ) where anything was. Valet fee of $27 was REQUIRED even though the website says optional. If you don't want to pay it then you have to park off the property. The valet staff was great and kind and always had the car within 15 minutes (you just text to request) The rooms were nice overall. If you have A and B you have a shared entry ( with key card access then the rooms split off again with key card access. With kids it was constant back and forth being able to prop open the doors would be nice. Rooms had nicely stocked kitchens with tons of pots pans and things you don't normally get at a hotels (dishwasher and toasters). I never heard anyone else in the hall above us it was very soundproof when the windows were closed. Still not sure about all the amenities since no one explained them at all. Saw the gym and an activity area (closed). Teena enjoyed the pool and spa and warm towels. Staff was nice but our diverse family encounter many people who gave us wires looks including a lady in the elevator who almost passed out when our family joined her on the elevator to go up to our room.

The best experience I have had and I've had many! The staff here is exceptional! Very warm,…read morefriendly and helpful. I checked in with Courtney , who was just the best front desk hostess I've EVER come across. When I went back to get my car after check in and watching the amazing sunset, she saw me and asked if I'd like her help bringing my stuff in. I have NEVER felt so taken care of! Your car is left with valet and the valet (Corey) brought all my things up to the room for me. Um wow! Then my door wouldn't open with the room key and Irma, a spectacularly on it supervisor, just happen to be walking by, let me into my room and went to have my keys fixed. I mean, I felt as though I was somehow apart of this amazing family. What remarkable staff!! So I was a little concerned when I got a 2nd floor room as I am a very light sleeper. Not only did I not hear any of my neighbors above or below me but I never heard doors closing which is very common in hotels. Not the case here. It was the best rest without ear plugs I've had in several months of travel. The body gel, shampoo and conditioner is the best one out of all the hotels I've stayed. There is only 1 other Hilton that uses this same brand and I was so pleased when I saw they use this one here. The water is immediately hot with good pressure and the towels were really soft and just clean not like they'd been bleached and smelled of it. Nate, at the concierge desk, was fantastic at guiding me on places around Lake Tahoe to go check out. His map of spots was invaluable and exactly as he guided me on how to get there and best times to visit. See my Emerald Lake shot. If you're planning to come stay in Lake Tahoe for skiing or summer activities or just to relax, this is the perfect place to stay. It's within walking/free bus riding distance of so many different things and they will make you feel like family. Just bring your toothbrush and if you forgot that, they've got that covered for you here too! Use the Hilton app to book your visit. It's worth the ease and you might save a few bucks.

Base Camp Pizza absolutely lives up to the hype--we're giving it 5 stars! Ambiance was a vibe!…read more Every dish we ordered was packed with flavor. The pear and caramelized walnut salad was incredible and a perfect way to start our meal. For pizza, we ordered the Bear Camp, the Margherita, and a pepperoni pizza for our daughter. Every bite was delicious! The Margherita had fresh, vibrant flavors, the Bear Camp was loaded with toppings, and our daughter couldn't get enough of the pepperoni pizza. The only thing to know before you go is that this place is extremely popular, so be prepared to wait. We had about a 1 1/2-hour wait for a table. My recommendation is to put your name on the list first, then spend some time walking around and shopping while you wait. Trust me--don't show up starving, or the wait will feel even longer! The food was well worth it, and we'll definitely be back the next time we're in South Lake Tahoe.

This place is an understaffed total dump! They've put me in a nasty room reeking of cigarette…read moresmoke, the toilet smells like a sewer, bathroom window opens to a busy hallway. I'm here at the front desk late morning looking for help, no staff in sight with a line of people out the door also waiting for help. Save your money and stay at literally any other lodging, they don't care about their paying guests.

This place is absolutely beautiful! We had a room on the 3rd floor which was so roomy and lovely…read more Every aspect of the room was very clean and beautiful. Tasteful decor, a lovely fireplace, soaking tub and just SO nice and roomy overall. The beds were comfortable and room service was lovely. I cannot wait to return! Everyone was kind and we throughly enjoyed our stay.

I've been lucky enough to stay at The Lodge at Edgewood Tahoe three times over the last four years…read more The resort is excellent; just shy of phenomenal. The champagne at check-in is a nice touch. If there's a line, sit by the fire in the lobby or the one outside while you wait. Rooms are good sized, especially the mini suites. Small things keep this from getting five stars: * No true desk area with plugs if you have to work * Lights in bathroom are dim making it harder to shave * Bed is very comfortable but pillows are mid Spa is very nice. I appreciate the steam room and the shared quiet room with snacks. The heated outdoor jacuzzi is epic -- I may have stayed in it for 30 mins. Massages are resort priced but excellent. Food is high quality and good variety. (Will review separately) Lots of onsite activities, especially during summer. Almost all of the staff are over the top friendly. Despite asking every time, I've never been able to get a late checkout. I guess they are always busy.

We had an issue with our VRBO and they had only two rooms left. Our room had an issue with the air…read moreconditioning, knowing we took the last two rooms and there was really no other options, I was prepared for the worst. Within two minutes, a hotel staff was in our room and started working on our air conditioner. He pulled it apart and had it working within 30 minutes. Great service and very friendly staff!

Stayed one night after riding motorcycles from Bristle Cone Pine Forest…read more After the long ride we were looking forward to the hot tub, but unfortunately it was green and the heater was down. Third the floor room had a good view of the lake. Room & bed were comfortable but wall mounted AC unit was noisy. Good & busy breakfast included in the lobby. Make your own waffles, sausage patties, scrambled eggs, yogurt, cereal, bananas and helpful crew. No onsite restaurant,so we walked the half mile to the casino.

Another awesome stay I seriously love staying at Tahoma Cottages, from the employees to the…read morecomforting rooms. I stayed in a smaller room this time which was the Mountain Hideaway located all the way in the back corner. Since this unit doesn't have a full kitchenette the breakfast and free snacks at the office was included in my stay. But this room did have all you needed from a sink, to a fridge, and a electrified stove which I used to make breakfast one morning. The fridge gets really cold so just watch out your stuff on the top rack may freeze a bit. The room came with a nice tub which I used every night to relax my body. The heater they have in this room works really well and kept me and my doggies warm throughout the day and night. They come and clean your room everyday so this is a major reason why they request for your dogs to be well behaved. I'm coming back here again I hope in the summer. Its located 1 mile from Homewood resort so if you ski or snowboard it's really convenient, especially if your kids are fur babies. Thanks again for another amazing stay, and I'm glad I got to try the breakfast they made it was really good.

Cozy cabins in a quiet park-like setting with tall trees. Friendly staff, neatly maintained. Cabin…read morewas quaint and inviting with a gas fireplace, cozy bed, claw-foot tub, good wifi, coffee maker, fridge, microwave. A really pleasant stay.