We celebrate our wedding reception last month here at Madrid's Ballroom. We in fact enjoyed every…read moreminute of it! We and our guest did not want the evening to end. My husband and I wished we booked for the extra hour. I did feel coming up to our wedding date quickly approaching conversations were getting pressed last minute and questions were not getting responses until days after the fact. Which if you ever planned a big party all the small things end up adding up towards the end. So I do feel simple communication practice would of greatly been appreciated. In previous experience in other ballrooms, I did love how the staff served the guests with the drinks and food, during the dinner hour. It kept the ballroom looking elegant. versus all the guest getting up to line up for their dinner plate or having them to gather their own plates for clean-up. The staff was great, you can tell they were there to be attentive to everyone's needs and requests. When it came down to my husband and I to cut the cake. I made sure him and I cut the bottom of our cake. Thinking the staff knew to save the top of the tier of our cake for us to keep to take home. Disappointed to say they cut into the top of the 3-tier cake instead of saving it for us. The moments we did met with Mr. Madrid he was nothing but helpful to our needs and requests we greatly appreciate how he came through for us on our special day, THANK YOU

Un lugar muy bonito y grande super recomendado ahi fueron los 15 años de mi hija Valerie y de…read moreverdad muy bonita experiencia todos tanto meseros como los del bar y el Sr. Madrid atentos a los detalles para que todo saliera super bien gracias por todo y espero vernos en nuestro próximo evento.

Hello, I had my xv here and it was the worst service possible. My parents were threatened by the…read moremanagers to shut down the party at 10. They initially promised things within our packet we paid for however the day of did not fulfill their promises. Don't recommend having you're party here

I went to a quinceanera at this hall and it was really beautiful and nicely decorated. They have…read morea photo booth for pics, popcorn, dj and frozen drinks in the different packages. EPPD onsite for safety. The reason only 3 stars is the food was not up to par for the price the family paid for their package. The brisket was good but the side dishes were just okay. Don't cut corners on the food! There were also only 2 attendants the whole night with the owner coming in at the end...this is not enough to serve food and clear tables and help with spills for the large groups this venue can hold. If you want 5 stars... step up the food and support staff and then the hall would be perfect.

This venue is absolutely perfect! We had our baby shower here yesterday and it was amazing. Julio…read more(one of the staff members) was there the whole time making himself available for anything we needed. The place itself is clean and has beautiful decor that definitely adds class to any decor you bring to add to it. And the fact that it is already set up so beautiful, makes it super easy set up and take down any decor of your own that you bring. We thoroughly enjoyed our shower and all our guests thought everything was beautiful. Definitely recommend this venue and will be using it again!

From the owner: El Patio Party room is a new and unique concept for a party hall. The venue holds 100 people and…read morebrings the outdoors in. It looks like an outdoor patio with artificial grass, picnic tables, and outdoor lights but offers comfort with refrigerated air to ensure everyone is cool and comfortable. Let El Patio Party Room help you host the best birthday party, graduation party, baby shower, or any other special event in El Paso.

This place should be reported to the better Business bureau. They kept my deposit. Don't rent…read morethis place

We were looking for a Quincenera ball room for my oldest daughter during December of 2021 when we…read moreran across this location online. We were immediately impressed with the overall design of the building and what the architecture had to offer. We contacted Ruben Ortega who did not answer our phone call and instead had his wife call us directly to set up a tour of the ball room. My sister in law toured the location on our behalf due to our inability to travel from Alaska to El Paso, TX. We are a military family so our funds and opportunities to travel are limited, especially having just arrived to Alaska in the weeks prior to our consult. My sister in law Facetimed us and showed us the ballroom and we were immediately impressed with the view and the theme that we looked at. Upon conclusion of the call we immediately called Nancy Ortega and we were eager to set up an arrangement as we planned on hosting the party on the 28th of July of 2024. She answered the phone call then. My wife naturally had a lot of questions because we were not actively present in the area and at one point, Nancy was rude about the questions that were being asked. At first, I thought I was being sensitive but looking back and thinking about our experience as a whole I was right. We signed the contract stating that we had to make payments every month starting with a deposit and payments thereafter and the room had to be paid in full for when the party was taking place. Once we made the payments, that's when things got sketchy. All we requested was receipts for the payments we were making along with the receipt for a deposit because we had heard of someone's experience with their accounting resulting in that someone's crowd being denied entry due to "Non Payment". We did not want that to happen to us. We got nothing. We attempted to contact Nancy and Ruben multiple times and no successful contact was made. We made payments for about three months before we stopped completely so maybe we could get their attention and they'd contact us (I don't feel like that should have been done). On the 3rd month they contacted us and immediately stated that our contract was going to be voided if we did not make a payment and we replied by asking for a receipt of the last three payments that we had made. We got nothing. On or about the 3rd day after the initial contact Ruben got in contact with my wife via text and stated that we once again had to make a payment or the contract would be voided. We once again requested a receipt and we got nothing. THEY BOTH DID NOT ANSWER VOICE CALLS!!!! They only communicated through text message when they wanted a payment or when they had a smart ass remark to make. Finally, my wife straight up told Ruben that we would not make a payment until we got the receipts to which he replied that he had sent them to my email and we still had nothing. (Yes, I checked my spam too) The next day, our contract was cancelled and Ruben finally sent the receipts. He agreed that it was a miscommunication but we were the only ones who had issues with their communication and he proceeded to boast that all his 150 customers don't have issues and we were the only ones who had issues, but that we would get our money back as soon as we sent account information. It is now August, and all this happened in March of 2022. We have YET to receive a refund. After that day my wife made a couple of attempts to get in contact with them for the refund and of course (Surprise, Surprise) they did not answer. These two kept 600 dollars of ours and have yet to return anything. These two are crooks and are extremely unprofessional so if you think about looking at this location. Think again! there are other locations with honest owners that are willing to take care of their customers and who don't steal from their customers. Below is a link to report them as I will be in the coming days: Federal Trade Commission https://www.ftc.gov/enforcement/report-antitrust-violation AND Better Business Bureau https://www.bbb.org/file-a-complaint

The place is beautiful! I attended a quinceanera 2 weeks ago. I think the layout for mariachi…read morepresentation was awkward.!perhaps you could have the mariachi towards the bar area facing the guests; most of us could only the their backs as they were facing the teen & family and members. Again when the presentation of the video of her life... we couldn't see because we were seated under the pillars & the screen was facing the door. Perhaps a backdrop screen covering the bar just for this presentation. The food wasn't really good; chicken with a white sauce, no vegetables and rice was not good nor attractive. I suggest you train the wait staff to address guests that napkins are not rags! A young man asked me for "my rag" because he was picking up dishes and glassware. I am a mom, grandmother and realize the young employees & understand they are learning and took no offense but other people may. For me it was funny since he pointed to my lap! I said to him, "oh you mean my napkin!". He nodded. I hope you will contact me further if you wish for me to express what I meant by the suggestions. Thank you for allowing me to express my view.

From the owner: Grand Gala Events is your 5-Star Venue, located in East El Paso, TX. This venue is the perfect…read moreplace for your upcoming event! With an occupancy of about 450 guests, you will definitely want to book us for your special day!