TLE
Our daughter attended TLE since an infant, this year was the worst experience we've ever had. This will be a long review, but worth the read if you're interested in your child attending TLE.
The toddler classroom is the most unorganized, overpopulated classroom we've encountered in TLE. It started with minor occurrences of scratches, one which left a permanent scar on the top of her nose. A lot deeper than what you'd expect from a toddler. There was also an occurrence where they sent a daily pick of her during nap time and her blanket was covering her face which could result in difficulty breathing.
On April 2, 2024, we noticed our daughter had a bite mark on the side of her chin. Full print of a toddlers mouth. When we questioned the staff we were told they were unaware & there was no invent report.
On April 4, 2024 we noticed yet another bite once we got home. This time on her left arm and much deeper leaving a bruise on her skin. we called TLE and was informed they were aware yet we were not informed during the day or at pickup and we had to REQUEST an incident form. It was not provided.
On April 11,2024 as I was walking into the classroom for pickup, our daughter is crying. I asked the teacher what was wrong and she informed me that she had been bit YET AGAIN. Another deep purple bite mark on the same left arm.
At that point since the director, Kristin, is never present in office We proceeded to send a detailed email including pictures of bite marks to make sure she was aware of what was happening while she was absent from the clinic. It was clear that the staff she left in charge had no authorization to move forward with dismissals or proper policy for biters in the classroom. At that point we had been told that it was the same child for each occurrence. All they could do was falsely reassure us that this would not happen again. & no surprise there were 4 more occurrences to come.
The following week I was able to catch Kristin in the facility and asked her if she had seen our email. I gave her an opportunity to get caught up on the situation and she agreed. She apologized and stated we were top priority. We never received a response from the email, she never reached out. I then sent a 2nd email, 2 weeks after the first, to state that we were disappointed in the lack of response from her. I recieved a response from staff but not from the director Kristin.
During that time I spoke with the co director staying that "biting" is typical toddler behavior. Undermining the fact that this was the 3rd occurrence in 2 weeks and that their staff was not following proper protocol for incident reports, along with the negligence of supervision in the classroom. No one was accepting responsibility or being held accountable.
On May 29,2024, we received the last call that Amari had been bitten for the 7th time, through her shirt ON HER CHEST. Same situation with no empathy from the director. We were then told that the other child was in the process of being dismissed and received the most empty apology from the director, Kristin, after I reached out directly to her cell. At the point we had availability to transfer her to another daycare center and unenroll from TLE.
This has been the most traumatizing experience for our child and family with a revolving door of teachers in the classroom. There was no stability in the classroom. It got to the point where our daughter was able to tell us the name of child that was biting her. We were given empty promises that the situation would be rectified and it never was. In the week leading up to our daughter's last day we were still not approached by the director.
I would NEVER recommend TLE to any other parent/family. read more