The Ivy Victoria is a very large restaurant within walking distance of Victoria Station. Other central London attractions are also nearby - Big Ben, Buckingham Palace and others are under a mile on foot from here.
The restaurant is large, over two floors and does feel very grand - the toilets are situated right at the back of the top floor, so it can be a bit of a trek if you're dining downstairs, and certainly not the most disabled-friendly, having some downstairs toilets for the size of the building is a must.
I dined here as a special meal to celebrate my birthday while in London, this is one of the two special meals I planned for my birthday, I did note this on my reservation however, my birthday was not acknowledged. I also was unable to reserve the birthday treat on my Ivy loyalty app due to this not being an "Ivy Collection" restaurant, but rather "Ivy Brasserie" - the different names are something I find so confusing as the menu is generally the same.
There isn't a gluten-free menu as such - I was instead directed to scan a QR code which stated all allergen information. I found the menu overall to be really fancy and overly pretentious, the alcohol menu, on one hand, didn't sound appetising at all, with some "festive" cocktails including a mince pie and chocolate, it just sounded so sickly.
For my food, I decided to go for the Ivy Shepherd's Pie. This is usually my favourite and go-to dish at the Ivy, and I usually enjoy it. However, they appear to have updated the recipe for Christmas, it's nice to put a festive twist on things however, it seems bizarre they'd change one of the staple classic dishes that they're known for - they proudly list this as their "1917 recipe" and changing it for Christmas seems almost like treason.
The new recipe was described as:
Goose, Turkey and Duck Shepherd's Pie - Braised lamb and beef with mashed potato, cranberry chutney, sage, orange zest
I ended up going for it without the cranberry chutney. Originally, there was confusion about removing this from the dish, and the servers referred to it as "jam" - I was later told this was possible.
I was disappointed with my food overall. The combination of meats didn't work well together and was a bit chewy. It truly didn't compare to the 1917 shepherd's pie. I did consider other options, like the steak, but I didn't want it without fries (it couldn't be made gluten-free), and the mashed potato option made with olive oil sounded like it would be too wet combined with a peppercorn sauce for the steak.
The other members of my party also were unimpressed with their food, with one diner sending back his burger as it had a funny taste to it, again, the staff member seemed to have a slightly pompous attitude about sending the food back.
I was disappointed with the service overall. One male waiter seemed socially awkward and appeared to be staring off into the abyss, and another staff member had to keep coming over to assist him. It seemed like he was struggling; I didn't want to place all the blame on him as it was clear he wasn't properly trained. I also had an issue with the service charge. I had to ask multiple times for it to be removed, and the waitress who handled it seemed surprised and became confrontational, asking if there was an issue with her service. The whole situation felt awkward, and I had to wait a few minutes while she removed the charge, not seeming to know how to do it. I don't agree with service charges, as I believe it should be up to the customer to decide whether and how much to tip.
I did visit the restaurant on the same day as another one of the few other negative reviews they've had, so perhaps they were just having a bad day, but my experience remains. I did make a complaint with the restaurant after my visit based on everything that went wrong, and I have been given a voucher to return in the future, so I plan to update my review then to give them a chance to prove to me that it was just a bad day in the office. The restaurant was very gracious in their response to my complaint
I happened to visit the restaurant on the same day as one of the few other negative reviews they've received, so it's possible they were just having an off day. However, my experience still stands. After my visit, I submitted feedback about everything that went wrong, and the restaurant graciously offered me a voucher to return in the near future. I plan to update my review then to allow them to show that it was just an off-day.
2* read more