I must say I had one of the worst customer service experiences ever with The Invisible Ink of Wilson, NC, owned by Shawn Hicks. To be honest, I was surprised, as I have done business with him previously and recommended others.
I placed an order for approximately 30 t-shirts and paid in full on March 26, 2025. I was given completion dates between April 25-30, which was delayed to May 11, then May 24, then June 2, then June 8. Then it became "you will get them when you get them ." (The order did arrive June 10.)
Originally, I was told there were two orders that had to be filled before mine (1 was nearing completion), but after requesting an update, I was told it was four orders before mine. Yet, he prints in the order that he is paid. He told me he had other obligations, so he would pretty much get to it when he could. Everything took precedence over providing the product.
My biggest issue was that there was little remorse or care. I was ignored when requesting updates and tracking numbers. I was met with hostility when I expressed my concerns and frustration with the excuses for the delays. His rebuttal was that I should have paid earlier and these delays happen with small businesses. I said it has been nearly three months! Then I was offered some coaster that he would PROBABLY add in for the multiple delays.
I really try to be understanding and patient, but I don't like to be mishandled. We say support small businesses, but even a small business should have good customer service. read more
