Jodi Brown is an outstanding agent. She has met me at my house and work to conduct business. Her…read moreoffice has sent me ID cards while on the phone when I was pulled over. She has gone to bag for me as a customer and what I really like is that she does business through text. I couldn't be happier with this office!!

The team at Jodi Brown's office is always pleasant to work with. They are very prompt,…read moreknowledgeable and try to find the best and most cost-effective plans for our family. I would recommend reaching out to them for a quote.

I highly recommend Illinois Mutual! Their team is caring, knowledgeable, and provides the BEST…read morecustomer service. We have multiple policies with them because their products are reasonably priced and perfect for protecting my family. If you're looking for reliable coverage and financial peace of mind, this is the company to trust!

The phrase that comes to mind with Illinois Mutual, as is the unfortunate case with most disability…read moreinsurance providers, is "guilty until proven innocent." I applied for disability insurance through them and got denied after they went through my medical records with a fine tooth comb, telling me I was denied because of health conditions I do not have. If they would read the medical reports and tests correctly, they would know that. Granted, those reports are very complex, but I would hope they employ a doctor or someone who knows about these things to read through my medical history. I was denied without being able to explain anything (I truly think if we had a conversation before my denial we could have come to a great agreement) and now if I want to be insured, I have to go through a lengthy appeals process that I'm sure will take months. The hassle and frustration is just not worth it. It seems like they're just in it for the money, and will gladly take money from anyone who doesn't go to the doctor or have any medical history whatsoever. But if your experience is anything like mine, if there's anything even neutral in your medical history, they will find it and blow it out of proportion. I get they need to be smart about risk but the way they went about it left a bad taste in my mouth. I would not recommend this company, but am willing to reconsider my opinion/update my review if they are willing to reconsider their decision.

Liz contacted me a few weeks after I moved to Peoria. I had already secured renters and auto…read moreinsurance, but she offered me quotes through State Farm. The rates were lower than what I was currently paying, so I decided to make the switch. Liz was helpful, friendly, and even assisted me in canceling my existing policies. Unfortunately, about a week and a half later, Liz reached out to inform me that State Farm had decided they could not insure me as a renter--after she had already helped me cancel my prior renters policy. This left me completely uninsured, with no offer to help resolve the issue or find an alternative solution. While I appreciated Liz's initial professionalism, the experience with State Farm--and Adam's office overall--was disappointing and stressful. Saving a few dollars on car insurance wasn't worth the hassle, and I regret ever being contacted.

I can't say enough about Adam and his crew especially Liz for the years of great service. Im so…read moreglad to be back with State Farm and this agency

Jake does a great job for our investment properties. The most impressive thing about him and his…read moreteam is their responsiveness!!

Had a great experience over the phone with Jeff Bohnker. The online experience was good but…read moreactually talking to an account manager I was able to customize my auto insurance for my needs. Long story short, don't be afraid to pick up the phone and make a call and talk to an agent or an account manager. They're there to help you.

Not only this agency but all the way corporate in Northbrook. Failed to comply with policy which…read morerequires evacuation, relocation, repair or new dwelling. Issue is extreme black mold infestation, almost a year now, getting sicker every day. Went through all the hearing and post-hearing briefs with State of Illinois, Dept of Insurance(the new director is former exec with Allstate), been threaten and harassed by hearing officer, several instances of perjury on their behalf. They list my property with LexisNexis as catastrophic which calls for the above actions. Been in good standing with them over 50 years, one claim. Refuse to discuss the primary peril instead focusing on broken garage door which is neither an issue nor public health hazard as they claim. So, no compliance with policy, and also refused to renew based upon garage door. Sadly my dachsund succumbed to the toxicity, his last utterances were Yelp!

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I love any business who puts their customers first. Dempster Agency is continually searching ways…read moreto improve their service and be the best agency they can be. I am a fellow agent from Michigan and would highly recommend this agency to any client I have that moves to the Peoria area.

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