I stayed at the Imperial Hotel while attending the March 2013 George Formby Society convention. My initial room (see below for what I mean by "initial") was not a large one, but then, I never expected it to be. It was the size I anticipate when visiting UK seaside resorts, particularly those in beautiful old hotels. (And it WAS a beautiful hotel, both in its exterior and public spaces.) All room fixtures were modernized, though, so the room itself didn't feel old.
I found it a welcoming place to be. The staff was always helpful whenever I asked anything of them -- snapping photos of us, printing out documents, checking bags, phoning local businesses -- and seemed empowered to find solutions when a problem cropped up. For example -- I realized during my first night there that the radiator couldn't be gotten to work in my room, and when it couldn't be fixed on the spot and a space heater couldn't be found, the staff member who was dealing with me immediately upgraded me to a much better room where where the heat functioned. I was pleased to see she'd been given permission to take that initiative.
As for the food ...
Breakfast was included with my room rate, and the huge buffet featured all the hot and cold standards you could want, including the UK baked beans, mushrooms, and fried bread that puzzles a Yank like me. I can't speak to the quality of every item, since I'm basically a yogurt and granola guy when it comes to breakfast, maybe a bagel or croissant, too, but those were fine, and from the way others wolfed down sausages, eggs, etc., it didn't seem as if anyone had any complaints.
I also had dinner one night with friends in the bar. I ordered a club sandwich, which had a sliced hard-boiled egg in it, something I've never seen in a club sandwich before. I enjoyed it in that "hmmm, this is interesting" kind of way that occurs when something familiar has been tweaked. All quality ingredients, though. And another thing about the bar -- the staff was always friendly as we hung out there was late into the night.
Overall, the Imperial Hotel was a pleasant place to stay, and I look forward to my return. read more